Excellent Service
Excellent Service! Hanna Ganobis was very prompt at replying and resolved all of the queries I raised.

Chase Evans is a London-based estate agency that specializes in property management, lettings, and sales. Established in 1998, the company operates seven offices in London and has expanded its reach with branches worldwide. Chase Evans caters to a diverse clientele, including local and international landlords, tenants, and property buyers. The agency provides expert guidance on navigating the complexities of London’s dynamic property market, whether clients are looking to rent, buy, sell, or invest in real estate. The company is dedicated to delivering tailored services that cater to the unique needs of its customers. With over 20 years of experience, Chase Evans focuses on ensuring clients feel confident in their property decisions, supported by comprehensive resources and market insights. The firm also offers specialized services for international clients interested in investing in UK properties, further solidifying its position as a trusted partner in the finance and insurance sector related to real estate.
Chase Evans garners high praise from customers, with many highlighting the exceptional service and professionalism of staff members like Kin Lee, Mint Mok, and Abhijit. Reviewers appreciate the seamless experience during tenancy renewals and the quick resolution of property maintenance issues.
The responsiveness and attention to detail exhibited by the team contribute significantly to positive experiences. However, some customers express dissatisfaction, citing issues with deposit handling and claims of dishonesty regarding refunds. One reviewer describes feeling harassed over deposit payments, which contrasts sharply with the overall positive sentiment. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service provided. Overall, Chase Evans is viewed positively, though there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 10 |
| Aug 25 | 4.6 | 31 |
| Sep 25 | 4.3 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I recently renewed my tenancy with the help of Kin Lee, and I couldn't be more pleased with the experience”
“WORST WORST EXPERIENCE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Chase Evans is #4 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 2.6).
60 reviews of Chase Evans. Filter by what matters to you.
Excellent Service! Hanna Ganobis was very prompt at replying and resolved all of the queries I raised.
We appreciate Kin Lee, who kept up well informed of the market situation and handled our lease renewal smoothly. Thank you very much!
Kin Lee, the Senior Renewals Coordinator for Chase Evans, is very proactive and attends to contract renewals very quickly. In addition, everything is always explained fully and questions responded to in a timely manner.
Quick answers to the questions people ask most.
Yes, Chase Evans is a legitimate company with a strong presence in the finance and insurance sector. They have received numerous positive reviews from real customers, highlighting their professionalism and efficiency.
Chase Evans is not a scam; they have a significant number of verified reviews that reflect a generally positive customer experience. While there are a few negative reviews, the majority commend their service and responsiveness.
Chase Evans specializes in property management and tenancy services, assisting clients with renewals, property maintenance, and tenant placements, as noted in various positive reviews.
Chase Evans offers various payment methods, which are typically outlined during the lease or service agreement process. Specifics can be confirmed by contacting their customer service.
You can reach Chase Evans through their website or by phone for customer support. They are known for their prompt responses, as highlighted by reviews praising their attentive service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My experience with chase Evan’s was exceptionally good. We initially spoke with Jo who helped us close the rental agreement and move into the apartment in good timing. We were then in touch with Chanelle da-Silva and team, who was very prompt in responses and helped with any issues around maintenance. Overall we had a great stay thanks to the Chase Evans team.
I've been with this company for more than 10 years and I always could get the expertise about the market circumstances. The services they are providing is very professional and thoughtful. I'm very satisfied with it and I will be continuing the cooperation for sure in the future.
Great agency to rent and look for your new property. Specially Camille Lai | Renewals Assistant Manager, did great job and was very polite, attentive and helpful throughout the process.
Camille Lai has been helpful and efficient in managing our property. Recommended
Camille has been looking after my property portfolio in London for some years. She has been most professional, reliable and efficient when providing the property management services. She would always provide very good recommmendations to me so that i can made well-informed decisions to ensure continuous and favourable rental income from my property portfolio. Many thanks and bravo to Camille.
Appreciate the service provided by Amruta Satia of Chase Evans during the lease renewal process who is very responsive and professional.
Kin Lee provided excellent support during my tenancy renewal process. He was professional, prompt in his responses, and made the entire procedure straightforward and stress-free. I’m very grateful for his assistance. However, I believe the FCC platform could be improved by streamlining the reference check process.
"I would like to share my outstanding experience with Chase Evans-Greenwich and especially Ginny Pattni in selling my flat. From start to finish, the service was exemplary, turning what could have been a stressful process into a seamless and rewarding journey. Firstly, Ginny’s knowledge of the market was evident in every interaction. She provided me with a realistic valuation, backed by comprehensive data and insights, which set my expectations just right. Communication was impeccable throughout. Ginny kept me informed at every step, responding promptly to any queries and providing regular updates. This transparency helped build my trust and confidence in her abilities. What truly stood out was their negotiation skills. Ginny handled all buyer interactions with professionalism and skill, ultimately securing a final sale price that matched my expectations. I wholeheartedly recommend Chase Evans and particularly Ginny Pattni to anyone looking to sell their property in Greenwich and Blackheath area.Their blend of expertise, professionalism, and personalized service sets a benchmark in the real estate industry. Thank you for turning my sale into a success story!"
Very much appreciated the help and support of Ginny from Chase Evans during a property purchase. Throughout the process, Ginny went the extra mile to ensure this ran smoothly and was reliable. Ginny was attentive and easy to contact. Would definitely recommend Ginny to anyone on their property journey.
I recently completed a tenancy at Marner Point, managed by the Canary Wharf branch of Chase Evans. My experience with their handling of deposit deductions was deeply troubling. They repeatedly misrepresented costs to deduct from my deposit, e.g. first claiming over £800 for a service, then later £486, despite the only valid invoice being £258. In the adjudication process, they also attempted to justify a £275 “deep clean” charge using a cleaning invoice from 2019, six years before my checkout in April 2025. I repeatedly requested proper evidence, depreciation schedules, maintenance records, invoice, but none were provided. Instead, vague lump sums were presented for items more than 12 years old, ignoring fair wear and tear. They even instructed me not to contact the cleaning company I had hired when I tried to verify their claims that they needed a second clean. An independent Tenancy Deposit Scheme adjudicator ultimately rejected over 70% of their claims, confirming most deductions were unfounded, based on betterment, and lacked evidence. This entire process caused unnecessary stress and felt like an attempt to pressure me into paying more than was justified. I am now escalating a formal complaint on their pattern of dishonesty and misleading use of documentation. Tenants, beware. Keep everything in writing, demand proper evidence, and know your rights.
Very efficient and professional agency, Mr. Gooptu is a very helpful agent.
Matthew Moloney has assisted me selling my apartment at Glasshouse Gardens. He provided me with up-to-date market overview and professional advice when I kicked off the process. He also did quite well to negotiate the deal for me and helped out promptly to his best knowledge and capability throughout the whole process.There were frustrations and we managed to overcome. I really appreciated all his work which made my sale a successful close.
Chase Evans is a London-based estate agency that specializes in property management, lettings, and sales. Established in 1998, the company operates seven offices in London and has expanded its reach with branches worldwide. Chase Evans caters to a diverse clientele, including local and international landlords, tenants, and property buyers. The agency provides expert guidance on navigating the complexities of London’s dynamic property market, whether clients are looking to rent, buy, sell, or invest in real estate. The company is dedicated to delivering tailored services that cater to the unique needs of its customers. With over 20 years of experience, Chase Evans focuses on ensuring clients feel confident in their property decisions, supported by comprehensive resources and market insights. The firm also offers specialized services for international clients interested in investing in UK properties, further solidifying its position as a trusted partner in the finance and insurance sector related to real estate.
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