Thanks for Abhijit from renewals
Thanks for Abhijit from renewals, very efficient and friendly.

Chase Evans is a London-based estate agency that specializes in property management, lettings, and sales. Established in 1998, the company operates seven offices in London and has expanded its reach with branches worldwide. Chase Evans caters to a diverse clientele, including local and international landlords, tenants, and property buyers. The agency provides expert guidance on navigating the complexities of London’s dynamic property market, whether clients are looking to rent, buy, sell, or invest in real estate. The company is dedicated to delivering tailored services that cater to the unique needs of its customers. With over 20 years of experience, Chase Evans focuses on ensuring clients feel confident in their property decisions, supported by comprehensive resources and market insights. The firm also offers specialized services for international clients interested in investing in UK properties, further solidifying its position as a trusted partner in the finance and insurance sector related to real estate.
Chase Evans garners high praise from customers, with many highlighting the exceptional service and professionalism of staff members like Kin Lee, Mint Mok, and Abhijit. Reviewers appreciate the seamless experience during tenancy renewals and the quick resolution of property maintenance issues.
The responsiveness and attention to detail exhibited by the team contribute significantly to positive experiences. However, some customers express dissatisfaction, citing issues with deposit handling and claims of dishonesty regarding refunds. One reviewer describes feeling harassed over deposit payments, which contrasts sharply with the overall positive sentiment. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service provided. Overall, Chase Evans is viewed positively, though there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 10 |
| Aug 25 | 4.6 | 31 |
| Sep 25 | 4.3 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I recently renewed my tenancy with the help of Kin Lee, and I couldn't be more pleased with the experience”
“WORST WORST EXPERIENCE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Chase Evans is #4 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 2.6).
60 reviews of Chase Evans. Filter by what matters to you.
Thanks for Abhijit from renewals, very efficient and friendly.
Liked dealing with Chase Evans for our rental. So helpful and supportive. Big thanks to Camille Lai, our dedicated renewals handler, for her amazing work and support.
I would highly recommend Ginny! From the word go, Ginny was extremely efficient and helpful - she went above and beyond to arrange a viewing for me at short notice. During the viewing, Ginny was strikingly warm and very well informed on the property. She could not have provided a better service - thank you!
We had an extremely disappointing experience with Chase Evans. We submitted an offer on a property before even viewing it, exactly as they suggested, and they accepted it along with the landlord. They told us that all we needed to do next was confirm a move-in date. But then, out of nowhere, they turned around and said the landlord backed out after accepting the offer. This level of unprofessionalism was absolutely unacceptable, and we feel completely let down by how poorly it was handled!
Quick answers to the questions people ask most.
Yes, Chase Evans is a legitimate company with a strong presence in the finance and insurance sector. They have received numerous positive reviews from real customers, highlighting their professionalism and efficiency.
Chase Evans is not a scam; they have a significant number of verified reviews that reflect a generally positive customer experience. While there are a few negative reviews, the majority commend their service and responsiveness.
Chase Evans specializes in property management and tenancy services, assisting clients with renewals, property maintenance, and tenant placements, as noted in various positive reviews.
Chase Evans offers various payment methods, which are typically outlined during the lease or service agreement process. Specifics can be confirmed by contacting their customer service.
You can reach Chase Evans through their website or by phone for customer support. They are known for their prompt responses, as highlighted by reviews praising their attentive service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I purchased my apartment in March 2025 through Chase Evans Estate & Letting Agents in Greenwich, and I couldn’t be happier with the experience. From the very first viewing to the final paperwork, everything was handled with professionalism, efficiency, and genuine care. A special thank you to Ginny Pattni, who was absolutely fantastic throughout the entire process. Ginny was incredibly knowledgeable, responsive, and supportive—always ready to answer questions and guide me through each step with clarity and patience. Her friendly and approachable manner made the whole journey feel smooth and stress-free. I highly recommend Chase Evans Greenwich, and especially Ginny Pattni, to anyone looking to buy or rent in the area. Thank you for helping me find my new home!
Professional, friendly and knowledgeable staff makes the process as smooth as possible. Abhijit from the Renewals department goes above and beyond.
We had a fantastic experience working with Ginny. She was incredibly responsive and always went the extra mile to ensure our completion date was met within the agreed timeframe. Thanks to her dedication, the whole process felt smooth and stress-free. I honestly don’t think it would have been the same without her support. She also recommended a solicitor she trusts, which turned out to be a great choice and helped everything progress efficiently. I’d highly recommend Ginny to anyone. Her professionalism and commitment made all the difference. Thank you, Ginny!
Camille Lai, Renewals Assistant Manager, was very helpful and quick in handling our tenant contract renewal. Thank you!
My experience with Mint Mok was perfect. She is very patient and helps me a lot with the deposit refund. When I had some issues about the overpaid rent refund, she responded quickly and helped me get in touch with her colleagues from the corresponding department.
My partner and I were new Londoners and got to find a perfect rental home via Chase Evans. From communications, flat tour, to finalising contracts, everything has been very smooth so far. Very trustworthy and professional, highly recommend them!
Our interactions with the renewals negotiator, Kin-Long Lee made the whole process straightforward and simple. He has a natural patience and understanding of a tenant's issues and concerns and relayed those to the landlord for information and consideration resulting in acceptable terms and a renewal.
My experience with renewals department, Abhijit mainly was really good , he was very helpful, understanding, and replies very quickly, he made this process even though it was sudden, but he made it very smooth. Thank you abhijit
Kin was so helpful with my tenancy renewal. Great communication and very willing to help with any questions we had. Thanks for your help and cooperation.
Worst agency in history. 3 months after I exit the property, I still haven’t received my deposit, not even a dime. The agency and I have previous agreed many deductions which I’m not liable for due to damages caused by external contractors. Yet again, I received the final deduction bill with many lines items which I’m not liable for but made to pay. Total deduction of deposit is around £1120 for a house left at a prime position after 7 years. I was even charged for a minor crack on the ceiling which chase Evan’s said they can do nothing about and can only proceed to charge against the tenant. They are a puppet for the greedy landlords and have 0 interest in protecting the tenants or even be fair and square and can’t act in the most sensible manner. The property managed changed 7-8 times and no one gives a shit about tenant’s request. I was following up and calling them and at some point, they stopped responding period (no explanation). The most ridiculous part is that they proposed a final deduction from the deposit without providing the breakdown. It was just a number the landlord came up with in his head with no justification. Avoid chase Evan’s at all costs! It’s not an agency you wanna work with bc they don’t care about tenants only greedy landlords who pays them a shit ton for doing nothing
Chase Evans is a London-based estate agency that specializes in property management, lettings, and sales. Established in 1998, the company operates seven offices in London and has expanded its reach with branches worldwide. Chase Evans caters to a diverse clientele, including local and international landlords, tenants, and property buyers. The agency provides expert guidance on navigating the complexities of London’s dynamic property market, whether clients are looking to rent, buy, sell, or invest in real estate. The company is dedicated to delivering tailored services that cater to the unique needs of its customers. With over 20 years of experience, Chase Evans focuses on ensuring clients feel confident in their property decisions, supported by comprehensive resources and market insights. The firm also offers specialized services for international clients interested in investing in UK properties, further solidifying its position as a trusted partner in the finance and insurance sector related to real estate.
This profile hasn't been claimed by the business owner.