Chase Evans
Read all reviews for Chase Evans →
Be Cautious: Misleading Deposit Claims and Inflated Charges
I recently completed a tenancy at Marner Point, managed by the Canary Wharf branch of Chase Evans. My experience with their handling of deposit deductions was deeply troubling. They repeatedly misrepresented costs to deduct from my deposit, e.g. first claiming over £800 for a service, then later £486, despite the only valid invoice being £258. In the adjudication process, they also attempted to justify a £275 “deep clean” charge using a cleaning invoice from 2019, six years before my checkout in April 2025. I repeatedly requested proper evidence, depreciation schedules, maintenance records, invoice, but none were provided. Instead, vague lump sums were presented for items more than 12 years old, ignoring fair wear and tear. They even instructed me not to contact the cleaning company I had hired when I tried to verify their claims that they needed a second clean. An independent Tenancy Deposit Scheme adjudicator ultimately rejected over 70% of their claims, confirming most deductions were unfounded, based on betterment, and lacked evidence. This entire process caused unnecessary stress and felt like an attempt to pressure me into paying more than was justified. I am now escalating a formal complaint on their pattern of dishonesty and misleading use of documentation. Tenants, beware. Keep everything in writing, demand proper evidence, and know your rights.