Review summary

Carnival Cruises. has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service.

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Carnival Conquest – One of the Worst Travel Experiences Ever

This ship should be retired. Carnival Conquest is old, dirty, and falling apart. The rooms are outdated and poorly maintained. Cleanliness across the ship is awful — I didn’t even dare go near the pool, it looked gross. The kids’ club is way too small and overcrowded all the time. The beds? Absolutely terrible. Thin, lumpy, and unsupportive. After one night, my neck, back, and whole body were aching like I’d slept on a pile of cardboard. Easily the worst sleep I’ve had anywhere. What really shocked me was the constant smell of marijuana all over the ship. Hallways, elevators — it stank everywhere. It was disgusting, especially on a “family” cruise. Carnival staff seemed to ignore it completely. Add to that the noise — people yelling and partying in the halls until 3 AM. Impossible to sleep. No enforcement, no control. This wasn’t a vacation — it was a nightmare. Carnival Conquest is a joke. Never again.

To the crew of the carnival splendor I…

To the crew of the carnival splendor I would like to say thank you for looking after my family when I had to leave the ship for medical reasons.To the crew at guest service I can’t say thank you enough for helping my family I don’t know which member it was that let my wife use his phone and office to call home and call me in the hospital THANK YOU To All of you THANK YOU looking forward to sailing with you again

S
Carnival Cruise ‘Planners’ are the Best!

I have nothing but Praise for the service I received from Jarrett a Carnival Cruise Planner. You are a credit to Carnival. You are so sweet and nothing is too much for you to do. Having had our Luminosa cruise cancelled by Carnival because of Cyclone Alfred, my family group of x5 are trying to re-book another x2 cabins for a similar cruise. Jarrett has been so accomodating with this for me, from checking on all available cruises and being transparent with ‘costs’ and placement of cabins. I could not have done this without his help. We have finally found a Cruise to suit all our requirements and have proceeded to work with Jarrett to lock this in. Carnival, I hope that you realise how fortunate you are to have Personal Planners like Jarrett. Not only have I stayed with Carnival for another Cruise but I specifically chose Jarrett to be our Planner. Well done and Thank you J. A footnote on this review……I was originally with another Travel Agent but needed to contact Carnival direct and had spoken to Jarrett. Even-though he knew I was with a competitor,his ‘service’ and ‘professionalism’ never wavered… When the original Cruise was cancelled, it was a ‘no brainer’ for me to book direct with Carnival and have Jarrett onboard. I’ll definitely spread the good word.

A
Nie wieder

Wir das erste Mal mit Carnival Cruise gefahren und auch letzte Mal! Einchecken ging schnell und ohne Probleme! Das Schiff war klein und machte hier und da einen runter gerockten Eindruck! Unsere Kabine empfangen wir als echt klein. Wenn man viele Leute an Bord haben will geht das nur mit kleinen Kabinen. Das Personal an Bord sehr freundlich obwohl sie dir immer versucht haben ein Bucket aufzuschwatzen! Wir haben in Nassau eine Jeeptour gebucht Automatik! Runter vom Schiff unseren Ansprechpartner gefunden der ganz offensichtlich mit den Papieren und den Tickets der Leute überfordert war! Dann ging es mit einem Shuttle zu den Jeeps. Da ich eine Unterschenkel Prothese trage , habe natürlich ein Automatik gebucht! Der Guide vor Ort gab mir aber ein Schalter. Ich haben ihm die Situation ( trotz kurzer Hose) erklärt, hat ihn aber nicht groß interessiert! Ende vom Lieb kein passendes Auto zurück zum Hafen! Extrem unprofessionell! Auf dem Schiff am Tresen haben wir uns beschwert und wollten unser Geld für die Tour zurück! Ging anstandslos! Dann wollte man uns so leise und so schnell wie möglich loswerden und versprach uns noch eine Überraschung und siehe da , die Überraschung war es gab keine Überraschung! Egal der Tag ist versaut gewesen! Echt übel dieses Verhalten! Frühstück war ab 06.00 Uhr aber einige Stände machten dann erst ab 07.00 Uhr auf! Finde ich übel ! Wenn ich schreibe ab 06.00 Uhr dann sollte auch alles verfügbar sein!

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1 out of 5 stars

Disgusting Lack of Service from Carnival Cruises

Dear Millie Spicer Carnival Cruises I do not appeciate your ignoring my email as previous I now Notice every time I send a email reply comes back out of office and will return in 3 to 5 days no wonder there are so many cruisers not receiving their refunds I requested a refund for our future cruise deposit which when I gave it was guaranteed it would be refunded when requested it is now 3 months since requested and still not received after chasing on telephone and my complete waste of my time at my expence and promises was told a cheque was posted on the 1st June why not return to my credit card which was charged originaly still not received up to the 17th July cannot get any sattisfaction I NOW HAVE NO ALTERNATIVE BUT TO REPORT THIS TO ABTA AND USE ALL THE SITES LIKE TRUST PILOT FACEBOOK AND TWITTER TO EXPOSE HOW PRINCESS AND CARNIVAL ARE TREATING THEIR CLIENTS WILL NEVER BOOK ANOTHER CRUISE WITH CARNIVAL IF THIS THE THE SERVICE YOU OFFER -----Original Message----- Sent: Sat, 11 Jul 2020 10:37 Subject: Re: Ref: HX2JWN Dear Millie Spicer Despite my many Telephone calls at my expense to your Customer Services and email that was Requested in May for a Refund of the Future Cruise Deposit which I was told was sent out on the 1st June as of today's date 11 July nothing has been received all I get is request from your advisers to be patient it will arrive by cheque shortly this is not acceptable as when I gave the future cruise deposit I was guaranteed it would be refunded immediately if requested I am now very concerned regarding the integrity of Carnival Cruises and Princesss as I have no alternative but report this to ABTA as it is a fragrant delay action it does not take 3 months to get a refund which I am entitled to is this the way you give confidence to a future regular cruiser who has sailed so many times on your fleet of ships Await your Very Urgent Reply -----Original Message----- Subject: Ref: HX2JWN Thank you for contacting Princess Cruises. I just wanted to contact you to let you know, we know you’re waiting for your refund for your Future Cruise Deposit and may be frustrated by how long it’s taking. We hear you and are doing everything in our power to get it to you as soon as possible. Rest assured we’ve received your request, and it’s in our queue. We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. We want to try to make sure each and every guest's booking is handled accurately, and as efficiently as possible and this is taking more time. As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe during this difficult time. Assuring you of our best intentions at all times. Millie Spicer Millie Spicer Guest Relations Representative & Family Assistance Princess Cruise

Date of experience: July 17, 2020

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