Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
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Smashing Dealership, brought a car on finance for my wife, Ollie had the finance all cleared within 24hours. Gave me a call to collect, the car was very well clean and made a great surprise for my wife. She was chuffed! Thank you Car Firm, happy wife, happy life😂
Date of experience: December 5, 2024
The whole experience was seamless from start to finish. Sam was fantastic and so helpful and informative. I'll definitely be coming back in the future.
Date of experience: November 16, 2024
I couldn't believe the range of vans available on this site. There were so many to choose from, and I found just the right one for me. My deliver's set for next weekend. I'm excited to get back on the road!
Date of experience: November 13, 2024
From the moment I reached out to inquire about a car, I was impressed with the professionalism of the dealership. The team was quick to respond and provided detailed information about the vehicles I was interested in. They made sure the car was in top condition before I drove it off the lot, and the financing was hassle-free. Overall, it was a seamless experience, and I felt well taken care of throughout the entire process. I’ll be back when it’s time to shop for another car!
Date of experience: November 6, 2024
If you're in the market for a used van then definitely give this place a try. Pressure free staff and well supported sales process.
Date of experience: November 6, 2024
I visited this place after finding them on eBay and popped in to have a browse. Ended up finding several vans to shortlist on the day and ended up buying the right one for me. Didn't expect to walk in finding what I needed just like that but the stock was very well presented and looking in good condition. Credit to Ollie and Adam who were patient with me and the help given was super.
Date of experience: November 4, 2024
We had a breakdown near this place and popped in for help. Staff were super friendly and their mechanics saved us massively. We had our 4 month baby with us and the office staff were very courteous to my partner. When I need to change my vehicle I will be returning the favour and using your garage.
Date of experience: October 26, 2024
