Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
US
Went to see a van they had, I didn’t know too much about the van it self as it’s a different make to the one I have. However the salesman was very knowledgable, he showed me how everything works and went through the paperwork with me. After a test drive I was happy with the van and once finance was done I drove it away the same day
Date of experience: June 14, 2021
US
Spoken to a very polite salesman who talked me through all the details of the car and my buying options. I was happy with everything so I went down, the car was like he described it with no defects. Having three kids I wanted interior and exterior protection and they gave me a good discount on that. I’m very happy with my new car and the great service from the salesman
Date of experience: May 31, 2021
US
Hi , I brought a Volkswagen Passat 48 hours ago . 18-05-21 From www car sales After it had been delivered I noticed the engine management was on . Permanently . I phoned to raise my concern They said take it to a local garage of my choice for a Quote As I live 2 1/2 hours away I have a quote, sent quote! I will respond more soon Thanks Paul
Date of experience: May 20, 2021
US
We bought 2 cars from them and both broke down within a month. On the paper they hand to you was a different mileage with what the car actually had. When called on the way home when we realised and told them they said that we drove 4000 miles in an hour. When wanted to return one of the car because it broke down and the cost was around 2000 they said that I've been driving it and that's why has broke down. So I'm still paying for them and one of them costed me around 6000 to fix everything that kept broken down and still does.
Date of experience: May 17, 2021
