Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
US
It's been a very pleasent, easy and quick transaction. Arranged everything with my finance company and they spoke to car firm on my behalf. Had everything sorted out in a day and I colldcted the car the next day. Excellent service
Date of experience: December 15, 2021
US
These guys were very good and quick with finance. Sorted everything out for me on the day, payments were within my budget and when I went to see the car it was immaculate and ready to drive away. Aftercare was also brilliant, the fact that they call up to make sure everything is ok and I'm happy with the car. I will definitely be going back next month to get my paint protection done
Date of experience: November 29, 2021
US
Purchased a car on the 30th october which was advertised with full service history. Traveled 3 hr to get there to pick the car up which after looking was not full service history, is was all so missing all the manuals and owners pack (the car was £30k) after bringing the car home i also realised the rear parcel self was missing from the boot. After trying to send emails and ringing up every other day, they where not interested in trying to sort this issue out and fobbing me off. The Car was nice but very poor aftercare once they have your money!
Date of experience: November 13, 2021
US
Very professional approach to used car sales. Fully pressure free and they take all your questions and get back to you with all the answers. I was given so much information about the cars history and maintenance I felt very confident when buying.
Date of experience: November 1, 2021
These guys are the most dishonest disreputable individuals I have ever encountered. Paid a deposit for a car. Made arrangements at my expense to go and collect and the day before collection they called to say the car was written off in an accident and the deal was off. Have refused to return my deposit or pay my out of pocket expenses in spite of them rescinding the contract. Actually vocalised that the reason they weren’t doing that was because their director was “angry” at me for asking for my expenses. Now trying to force me to buy the car which was involved in the accident weeks down the line. Do not trust this garage.
Date of experience: October 31, 2021
US
Reserved a car on their website. Received a phone call shortly after to discuss all the details and book an appointment to go see the car. On the day it was raining so they brought the car under the canopy and allowed me plenty of time to have a look at the car and take it for a test drive
Date of experience: October 23, 2021
