Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
Had a great experience at car firm buying my new car last week. It’s lovely, and am so happy with it and the service.
Date of experience: March 23, 2022
Financed a car through a broker. They paid the funds directly to car firm and then car firm contacted us to arrange collection. Everything was done very well and car firm handled my request to get a rear tow bar fitted at my expense. The car is perfect as described to myself and my husband and the help provided by the staff was on point. Now enjoying our Range Rover and hoping to get our caravan out this weekend.
Date of experience: March 22, 2022
US
Started off an amazing experience with car firm. Swift responses and easy enough viewing etc. However it went downhill very quickly. 1- Before sale I requested whether the vehicle had any faults or upcoming services that may need to be carried out. I was told no the car was all emasculate and fine. On delivery snd starting the car the car had dangerously low levels of oil which then required me to get the oil changed. Secondly, once paying for the car and agreeing on a sale I was told the dealership would register the car in my name and confirm the sale online (like any normal dealership) however on the day before the delivery I was then told that they were unable to do that as the V5 was never given to them. (Buying a vehicle without a v5 is very risky and an honest dealership would tell you this before a sale). Therefore I was and am still unable to tax and register the car in my name let alone drive it and am still individually trying to register and tax the car on my own.
Date of experience: March 21, 2022
US
Bought my car back in may, I’ve had problem after problem with it, just to add to this I recently had to MOT the car and it’s cost me over £1500 as the exhaust was messed around with. When I bought the car I was advised to get warranty which I went through with and bought for around £450. When I tried to claim on this I got told i can’t as I haven’t serviced my car which I was never told about been taking the warranty out so i paid £450 for nothing and am having to pay even more to sort out all the problems just so I can drive a normal working car.
Date of experience: March 7, 2022
Saw a vehicle i was interested on the website, clicked on reserve the vehicle for 7 days paid the deposit. Highly recommend this option when arrived was happy with the vehicle and paid the remainder of balance upon viewing. Hassle free car dealership
Date of experience: February 13, 2022
Got a good finance rate, professional staff and good level of warranty cover
Date of experience: February 9, 2022
US
Excellent service provided by Sham, kept me updated while the vehicle came on to the forecourt. Happy with the service provided from start to finish. Also took Sham up on his offer for the extended warranty which i highly recommend. :)
Date of experience: January 14, 2022
Helpful staff and some very very nice cars, they have so many cars it was hard to choose the perfect one. I had the opportunity to test drive 3 cars and decided to go with one
Date of experience: December 25, 2021
Excellent company, highly recommended
Date of experience: December 25, 2021
