We stayed in a nice hotel
We stayed in a nice hotel, food wasn't great but we managed. Trips were really good and we had 2 lovely drivers x
Useful
Share
4.5
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Caledonian Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Folkestone, Bruges and Canterbury
Went on the Folkestone, Bruges & Canterbury trip. First there was a mix up of the drivers which eventually got sorted, the stops were very good al though only one at Gretna Green on the way down. The hotel was dire, desperately in need of an update, food was mediocre at best. Staff were nice and helpful. We only had 1 hour & 40 mins in Bruges so that is a wasted trip. Wouldn’t do a long trip again. Also check your hotel reviews as they don’t always use ‘nice’ ones.
Useful
Share
Not getting a full refund,
Not getting a full refund, that is stealing. Nothing else but " STEALING ".
Useful
Share
I disliked that I have booked three…
I disliked that I have booked three holidays, paid fully for two and had my seat changed for the August holiday. Surely booking well in advance, which I have to do for a single room, ensures me the seat that I have paid for.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.caledoniantravel.comAll reviews
1,000 total • Write a review
Showing 761 - 770 of 996 reviews
AM
Great day out
Paul was a great driver and fun. Prompt and on-time, a very enjoyable day out and good value for money .
Useful
Share
PF
Rhine in Flames coach holiday
I booked a trip to the Rhine in Flames. The driver dropped us off at around 17:30 at the wrong place apparently he was told the fireworks was on the Rhine but they was in a park at the other end of Bonn. We asked a passer-by how far we had to walk along the river to see the fireworks. He informed us they was not on the river and directed us to get in the underground number 66 and it would take us where we needed to be. Whilst on the underground a group of young locals told us they were going to the park the display was going to be in. When we arrived at the park at about 19:00 and found it was a rave in the park with live bands in several stages and fair rides etc. The driver had told us that when the display was finished to go back to the coach. The display was due to start at 23:30 and last for approximately one hour. Our group consisted of ten of us five pensioners three of them with disabilities and five younger people. I said if we stayed there until the fireworks display ended around 00:30 by time we would get back on the underground considering how many people was there it could be very late getting back to the coach so we decided to go back to the river where we was dropped off. We got back into the town centre and walked back to the area we was dropped off and got there at 22:50 it was overcast so we went back to the coach and found that all but four passengers was already on the coach has they also found out that the display wasn’t where we was told. The driver rang Caledonian who rang one of the missing passengers telling them to get back to the coach had the driver was waiting to leave to go back to the hotel. We left Bonn at 23:20 ten minutes before the fireworks was due to start. Obviously there was a bad atmosphere on the coach for the rest of the trip has we didn’t see the main reason we had all booked the trip for. I put in a complaint to the customer services when we arrived home and was told has a good will gesture they could gave us £100 voucher to use off our next booking with them. I was not happy with the offer but was told that’s all they could offer after all we was let down by Caledonian for not fulfilling our expectations of the trip. I have booked another trip to the Black Forest in December and put the voucher towards that.
Useful
Share
Em
3 if us were at llandudno grand hotel…
3 if us were at llandudno grand hotel for 5 days and it was awful, the hotel rooms were dark and dingy, the food was awful (breakfast was ok) but the meat at dinner time was dry and pork chops were like leather. The worst thing was the hotel bar had NO white wine at all for 3 days.
Useful
Share
MN
as always very easy and friendly staff…
as always very easy and friendly staff to help with bookings
Useful
Share
DC
Very easy booking process
Very easy booking process. Looking forward to the mystery tour I have booked for me and friends. So far so good 👍
Useful
Share
ML
Great staff in booking x great drivers…
Great staff in booking x great drivers x great breaks x
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.