Unfriendly,unprofessional…
Unfriendly,unprofessional…incredible.

Cabo Verde Airlines is a prominent airline offering domestic and international flights to and from the Cape Verde archipelago. The company provides a range of services including online check-in, reservation management, and a selection of flight options catering to various travel needs. Customers can book one-way or round-trip flights, as well as multi-destination itineraries, making it suitable for both leisure and business travelers. The airline operates from several key airports in Cape Verde, including Praia, São Filipe, São Vicente, Boa Vista, and Sal, connecting passengers to major destinations such as Paris and Lisbon. Cabo Verde Airlines aims to deliver a seamless travel experience through its user-friendly online platform, where customers can access flight schedules, special offers, and manage their bookings efficiently.
Cabo Verde Airlines receives overwhelmingly negative feedback from customers, with many expressing frustration over flight cancellations and poor customer service. Reviewers frequently report last-minute flight cancellations, such as a flight from Praia to Sao Vicente, which left passengers uninformed and stranded.
Delays are also a common complaint, with instances of multiple delays in a single day leading to missed connections. While a few customers mention successful refunds, these cases appear rare, with many waiting months for their money back after cancellations. Additionally, the staff's attitude is often described as unprofessional and unhelpful, contributing to a negative travel experience. Overall, Cabo Verde Airlines struggles to meet customer expectations, leading to a sentiment that strongly discourages using their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 34 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 1.2 | 6 |
| Apr 25 | 1.0 | 1 |
| May 25 | 4.0 | 1 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 34 most recent reviews.
“We opted for the refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.4 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.0 out of 5 (poor) | — | 34 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Cabo Verde Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.0).
34 reviews of Cabo Verde Airlines. Filter by what matters to you.
Unfriendly,unprofessional…incredible.
Compagnie a ne surtout pas prendre cabo verde ariline. J'ai dû payer au retour 100 euros pour 2kg de trop alors que sur l'aller il n'y a pas eu de problème avec les mêmes bagages. Compagnie à fuir.
Pessimi. Attendo da ben 3 anni il rimborso di una prenotazione che era stata cancellata per covid. Ho perso il conto delle email che ho scritto. Dopo lunghi silenzi sanno solo rispondere che sono in difficoltà, che provvederanno al rimborso, ecc, ma niente da fare. Mai più sceglierò questa compagnia. Still waiting for the refund of a cancelled flight after 3 years. Terrible experience.
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I still haven't received my money back from a flight YOU cancelled. When will you refund all the customers who are in a similar situation???
Vols achetés en juillet 2020 et annulé par la compagnie suite aux restrictions Covid à Caboverde. On 'avait tout de suite proposé des avoirs valable 2 ans plutôt qu'un remboursement. Depuis, on continue à me proposer des avoirs mais la compagnie ne fait plus de départs depuis Paris donc ça ne me convient pas du tout. J'ai envoyé environ 10 messages depuis mars 2021 pour un suivi régulier (sans insistance) pour obtenir un remboursement. Le service client répond 1 fois sur 2 poliment et avec toujours la même réponse (ou similaire): "Cash refund process is delayed. Our team are working on it. We hope that company will be available to complete this process soon.". Il n'y a aucun visibilité bien que leurs activités aient repris. Je suis très deçu d'avoir fait confiance à Caboverde Airlines qui ne prend pas soins de ses clients. Je voyage plus régulièrement avec une compagnie aérienne française puisqu'elle est correcte en cas de pépin. Ce n'est pas le cas de Caboverde Airlines que je ne prendrai plus jamais. Je conseils d'éviter Caboverde Airlines à tout prix.
Vol annulé depuis mars 2020, pas d'autre proposition de vol, m'ont laissé dans l'île de Sal sans hébergement. J'ai du rester là plus de 24h à mes moyens et me payer un autre vol avec une autre compagnie. Réclamation de remboursement depuis mars 2020 sans résultat. Encore pas de réponse, pas de nouvelle de mon remboursement. A éviter à tout prix!!!
Attendo da due anni e mezzo il mio rimborso , dopo 14 mail di reclamo e la richiesta da parte di Cabo Verde Airlines di tutti disunenti in mio possesso la risposta da parte dell ufficio preposto é vaga e per niente esaustiva . Meglio non volare con questa compagnia .
Pessima esperienza! volo da Malpensa a Sal del 20/12 partito con 2 ore di ritardo e in aeroporto NESSUNO che dava spiegazioni. Volo da SID to FOR soppresso per cui ci hanno imbarcato dopo 8 ore attesa in aeroporto su altro volo per altra destinazione (Salvador di Bahia) e poi preso altro volo interno per arrivare a destinazione RIENTRO Volo da FOR to SID 06/01 volo previsto 0,55am partito 6,55am 6 ore di ritardo di notte in aeroporto come i pellegrini!! e anche in questo caso nessuna motivazione. Ometto altri dettagli perche non serve altro! SENZA PAROLE COMPAGNIA PESSIMA!!!!!
Cabo Verde Airlines is a prominent airline offering domestic and international flights to and from the Cape Verde archipelago. The company provides a range of services including online check-in, reservation management, and a selection of flight options catering to various travel needs. Customers can book one-way or round-trip flights, as well as multi-destination itineraries, making it suitable for both leisure and business travelers. The airline operates from several key airports in Cape Verde, including Praia, São Filipe, São Vicente, Boa Vista, and Sal, connecting passengers to major destinations such as Paris and Lisbon. Cabo Verde Airlines aims to deliver a seamless travel experience through its user-friendly online platform, where customers can access flight schedules, special offers, and manage their bookings efficiently.
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