Broadway Gaming is a leading company in the events and entertainment sector, specializing in online casinos and gaming experiences. With a focus on providing a diverse range of gaming options, the company operates several well-known brands that cater to both casual players and gaming enthusiasts. Broadway Gaming is committed to delivering high-quality gaming experiences that prioritize user engagement and entertainment. The company's target market includes individuals seeking enjoyable and secure online gaming environments. Broadway Gaming aims to create a welcoming platform that appeals to a wide audience, from novice players exploring gaming for the first time to seasoned gamblers looking for innovative gaming solutions. Through its website, www.broadwaygaming.com, the company offers easy access to its services, brands, and career opportunities, enhancing its presence in the competitive online gaming landscape.
Broadway Gaming receives overwhelmingly negative feedback from its users, with all 16 reviews rating it at 1 star. Reviewers consistently express frustration over the company's handling of account verifications, particularly when it comes to withdrawing winnings.
Many customers report their accounts being locked or pending verification after they attempt to cash out, leading to feelings of being scammed. The customer service is described as unhelpful, with users stating that they receive little to no assistance when trying to resolve issues. Additionally, the gaming experience is criticized for poor payouts and fixed machines. Despite some users initially enjoying the games, the overwhelming sentiment is one of disappointment and distrust. Overall, Broadway Gaming is viewed as a company to avoid due to its problematic practices and lack of support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.0 | 16 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 16 most recent reviews.
“Happy to take your money but as soon as I withdrew £20 in winnings they locked my account pending a security review”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Casinos & Gaming.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 1.0 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 16 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 999 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: Broadway Gaming is #5 of 5 on overall rating in this group. On website & app, Dream Car Giveaways scores higher (4.1 vs 1.0).
16 reviews of Broadway Gaming. Filter by what matters to you.
Over a year ago
all I can say about Broadway gaming they should be a shame of themselves the way they treat there customers I joined the bingo site to start playing and before you knew it they suspended me for no rea... See more
Over a year ago
I would give them Zero if I could.Happy to take your money but as soon as I withdrew £20 in winnings they locked my account pending a security review. After sending all sorts of personal information t... See more
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Earlier in the year I went through quite a lot of bingo sites to try promotions. I made an extensive spreadsheet. I have revisited it. They have banned half of my login's because they have half of the gambling sites. Its insulting because I overturned a wrongful ban in August which I know I was being ignored even with pressure from a 3rd party. Please go bust you disgusting people
My name is MR H and I opened an account with moon bingo last week . I registered my correct details and then was able to deposit. I played for a while and deposited again and again. Eventually I won some money back and withdrew £2500 once I had done this I was then asked to verify more details which I sent over straight away , driving license, bank statement last 3 mths. After I had done this I called the customer care team and asked if they had received all the information they needed and they said yes and everything was being processed. So I continued to play on this site . And was still able to deposit. Following day I called the customer service team again and asked if everything had now been verified. Which they then sent me a email saying account fully verified no more information needed and they was then able to look at the withdrawal of what I won. So I continue to play on this site and spend a total of £1895 and won £3600 approximately. So I was waiting now on an amount of £2500, £600, £500. I called the customer team again as this is a lot of money and was waiting for this to come back to my account. There responded, the money is on its way it’s just going through approval and will be in your account in the next 3 days , so I replied no problem thanks for your help. About 2 hours after this phone call I get a email stating I will only get back the money I deposited and no winnings . I was gob smacked and called the customer team up . The email stated I’ve had another account along the lines with a sister company which I didn’t know was part of moon bingo as normally if you can’t open an account it stop you when you enter email details. . So further to my conversation with the customer care team they just kept saying because I’ve had a account with a sister company of yours they will not pay me any winnings . You will only pay me back any deposit I’ve made. So my other question also is if I hadn’t won anything would I still of got the deposit back. I want to know when I self excluded from one of your sites dates please and any other of your sites I may of had an account with. I didn’t know I couldn’t play on the moon bingo site others wise I wouldn’t off. It’s not my fault you allowed me to deposit taking my money and then verify my account to still continue playing. Then when I’ve won some money you don’t pay it out. SO MY QUESTION IS TO ANYONE OUT THERE THAT WASNT AWARE THEY COULD PLAY ON A SISTER SITE TO ONE OF WHERE YOUR EXCLUDED FROM IF THEY DID PAY ANY WINNINGS TO YOU THEN THERE BREAKING LICENCING RULES AND MUST BE ACCOUNTED FOR. IF THEY JUST CLOSED YOUR ACCOUNT AND PAID YOU NOTHING BACK THEN ITS WORTH ASKING FOR IT AS THEY WONT JUST GIVE YOU IT BACK LIKE THEY DID ME , WAS ONLY BECAUSE I ACTULLY WON MORE THAN WHAT I DEPOSITED. , JUST THOUGHT ID SHARE THIS WITH PEOPLE TO SEE IF ANYONE HAD SIMILAR DEALINGS
all I can say about Broadway gaming they should be a shame of themselves the way they treat there customers I joined the bingo site to start playing and before you knew it they suspended me for no reason of all they said at the time I put something statement that they didn't like and I know this was a lie and now they say I can't play anymore on any of there bingo sites anymore I would like to see prove of this or they to sham to prove this because they know it was a lie
I would give them Zero if I could.Happy to take your money but as soon as I withdrew £20 in winnings they locked my account pending a security review. After sending all sorts of personal information they permanently blocked me from ever opening another account with any Broadway Gaming site. Kept my £11 balance too. Thieves.
I joined amber spins which is owned by these. Everything was fine when I was depositing money then I won just over £2000 on the 21/9/24. Then said I need to verify to get my withdrawal. So I sent over my documents and I could still deposit and play. They said I would get my answer in 1-3 working days so I waited. When back on after 3 days and my account had been closed so I could not get on live chat have sent 100s of emails with no reply. It has been 2 weeks now and still nothing. They owe loads of sites and rip everyone off. I have e mailed all the bosses of there and still nothing. They should not be able to get away with this. I have ant complaint to gaming commission. E mailed revolver. And I am going to put reviews on every site possible till it is paid. AVOID AVOID AVOID AVOID. COWBOYS
Operating as grand battery holdings for the following sites. Moonbingo Duckduckbingo Sailor bingo City bingo Booty bingo Bounce bingo Bingo storm Glitter bingo Dazzle bingo Auntbevs bingo Lippy bingo Butterfly bingo Lovehearts bingo Zoes bingo Bingo barmy And various others!! Will let you deposit all day long, but don't like you to win and find any excuse they can to block or delete your account and keep any winnings or funds you may have. Gambling commission will not get involved although these companies do not operate in a fair way with its customers. I would say boycott sites that state owned by grand battery holdings Ltd or Broadway gaming unless you wish to spend spend and get nothing back. If your too lucky and make to many withdrawals they block your account without notice and your told via live help chat its because you need to provide ID documents. You do this and then get the reply of ID not passed but no valid reason of the issue why and account closed. Unfair site's that should be shut down as not operating correctly infact you could say fraudsters and con artists that do not offer fair gaming! They also claim they can keep your data info & ID documents for 6yrs and share with 3rd parties if required, which I don't think they can?
Please read. If anyone is thinking of signing up then DO NOT BOTHER. I am nearly 2 weeks into my account being blocked when I tried a legitimate withdrawal. They ask for ID which is understandable, but then it starts. Bank statements, utility bills, ID then a picture of me holding ID, then an email saying it’s all been saved to my account yet it’s still blocked!!!! They take days and days to respond and don’t actually tell you what is happening next. Honestly, save yourself the mental trauma. I have contacted numerous authorities and am still battling.
I have been trying to withdraw £10 from sugar bingo, they told me they would send it through my bank detials after providing proof, as you can see from other users this company is a complete scam, avoid like the plague
Zero stars! These won’t verify you if you win Instead they will make you poorly with the stress of sending your id in numerous times then still avoid you! Then when you do get a reply ,,, it’s to ask for the same thing over and over and over again Won three weeks ago ,,, still no winnings! And doesn’t look like it’s coming any time soon! Ted bingo ,,, avoid!
AVOID THESE SITES TOTAL RIP OFFS. Quite happy when you loose but getting winning out of them a different story. Have nearly £4000 worth of withdrawals pending that they are not paying out. First wanted me to send id and proof of address, which was fine as part of terms and conditions , then after delay wanted birth certificate which was supplied, another DELAY then wanted selfie of me with birth certificate (just proving delaying tactics as should have asked for that when first asked for birth certificate). More DELAYS because department don't seem to work weekends. Monday LIVE CHAT says NO UPDATES available you WILL just have to WAIT they will be in touch via email but no time line, then closed chat before could REPLY. CAN'T WAIT to see what reason they come up with this time. Will write again once have a reply Had a reply account SUSPENDED Had another reply account CLOSED AWAITING reply on what happens to all my money NOT LOOKING GOOD UPDATE FINALLY got paid out in full. Won't play again
As the title says' Avoid folks' this company are only too happy to allow you to deposit with no questions asked but should you have the audacity to win they become very attached to your money' you try to withdraw and the verification process begins but it never ends' no matter what you send its never enough they always want something else. I've gone through the verification process with severel gambling sites but these are beyond the pale' they're obviously hoping that you lose the will and allow them to keep your money. PLEASE USE ANOTHER COMPANY!!!
I clicked on a link through ICELAND FOODS mistakenly thinking it was a free game on their page. I WAS WRONG. when I realised I asked them to remove my data and they refused. Apparently they have to store it for 6 years. SIX YEARS of using my data to no doubt sell it to other companies and create even more spam to other criminal companies who prey on others. I'm totally disgusted and also with ICELAND FOODS who should not be affiliated with this company. I will be buying no more from ICELAND.
Poor site fixed machines poor customer service. Stay away.
These must own half the industry just copy and pasting sites with different names yet with the exact same outcome will instantly rob you blind without a single win won't be too long before these are due some more fines clearly lining pockets of UK mps to get away with this stuff
My husband has been playing with this company on a couple of their sites for months mostly losing or breaking even. For the first time he had a few wins recently and the company immediately suspended his accounts. One site called Jazzy Spins did this with no explanation and this remains the case after weeks. The other site, Chit chat I think it is called, asked for all sorts of documentation, which my husband provided but they have continued to send the same email FIVE times with the same request. So it is ok to lost with these but don't dare win anything.
Bad service in world because pay you out 110 because not verify and then real take the piss out you because when talk live chat said we cant help you because different team
Broadway Gaming is a leading company in the events and entertainment sector, specializing in online casinos and gaming experiences. With a focus on providing a diverse range of gaming options, the company operates several well-known brands that cater to both casual players and gaming enthusiasts. Broadway Gaming is committed to delivering high-quality gaming experiences that prioritize user engagement and entertainment. The company's target market includes individuals seeking enjoyable and secure online gaming environments. Broadway Gaming aims to create a welcoming platform that appeals to a wide audience, from novice players exploring gaming for the first time to seasoned gamblers looking for innovative gaming solutions. Through its website, www.broadwaygaming.com, the company offers easy access to its services, brands, and career opportunities, enhancing its presence in the competitive online gaming landscape.
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