Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
Brett/Robinson Vacation Rentals receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the quality of the condos, highlighting comfortable beds and well-maintained units, particularly at locations like Phoenix IX.
However, numerous complaints arise regarding cleanliness and maintenance issues, with reports of mold infestations, bed bugs, and dirty linens in various units. Customers also voice frustration over poor customer service, including long wait times for check-in and unresponsive staff. While some guests commend individual team members for their assistance, the overall sentiment reflects significant concerns about the condition of the properties and the company's handling of issues. Consequently, the prevailing sentiment leans towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The staff here are very friendly and helpful and the premises are immaculate”
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Brett/Robinson Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.9).
500 reviews of Brett/Robinson Vacation Rentals. Filter by what matters to you.
We have stayed in the same condo unit for 4 years. We were very pleased to see new flooring in the bedrooms and a new walk-in shower in master bath. We do question the need for a landline phone in the unit and the charge that goes with it.
We love Brett/Robinson and Phoenix West II. The amenities are fantastic and there is a sense of community resulting from all the socials and activities planned by staff to help people get acquainted. Our particular condo had many issues, most of them related to owner’s old furniture and over-used decor. We will not be renting it next year but have already booked our winter getaway in a great condo and we can’t wait to come back!
We are having a good time here. This is our 2nd year in this unit on the 15th floor of Phoenix 7 and we've reserved it for 2020. It would be nice to have a chair in the living room. The couches are okay, just a bit difficult to get out of because you sink down when you sit on them. So, I use a chair from the dining room to watch t.v. We were in Phoenix 3 for 4 years and really liked it there also. The walk to the beach was much shorter.
Loved the location. Unit had a beach feel. Really liked the set up. Lighting in living room needs to be replaced. Not enough light to read after late afternoon. My biggest concern, balcony furniture too low and too heavy to move. We were not able to use the balcony like we wanted to. Hope those two issues are fixed when we come back next year
We generally had a good experience. The two reclining chairs are getting to the end of their lifetime. Not much we can do about a lot of noise from the unit above us with furniture constantly being moved around. We notified the security about it and at least it stopped latter at night. The view is magnificent from both the balcony and the inside facing west.
Love orange beach been coming for 9 years price keepsgoing up but the washing machine never runs right and if your going to charge large prices then clean skiff marks and repairpaint spots,if walls are dirty wash them,if we ask for a repair fix it before we leave
We enjoyed our stay at Phoenix East II very much, but I’m a little put out with Brett Robinson. Three of the last four times I’ve rented I’ve found out after the fact that there are major renovations going on. If they were up front about things we could’ve chosen a different building. This condo unit was actually for sale, another thing we weren’t told up front. We were promised something for our trouble(putting our things away and straightening up for three showings),but that didn’t happen. The hot tub and indoor pool were shut down during our stay as well. Before renting again, I will be asking a lot of questions.
A good large room for our family. Loved the view, decor and the pool area for kids. The actual pool seemed too crowded some of the time and the walk to and from beach has to cross pool area( didn’t love that). Pool/beach walk area Maybe needs more lighting for night time. And I don’t love tile floors..can’t really remember a rug so it needs a larger rug area in living room. No major problems, area was clean and well kept. Loved the decorating in this unit!! (No cheesy white wicker and mirrors in living room ha). Over all it was a great stay😁. Just wish it wasn’t so expensive.😩
We were there for 5 nights and 6days and everything was so comfy and nice enjoyed every minute of the vacation . Had all the conveases of home . So well worth it . Plan on doing vacation there next coming year also . The location on the beach is all anyone could ask for a beautiful gulf side balcony.enjoyed so much . Words can’t say enough .
Our last stay was at the Island Winds East. We LOVE the location of this condo, and the rooms are fairly spacious and well appointed. And who can complain about the view? We did notice a very strong paint or paint thinner smell during our stay. I shrugged this off as it was Thanksgiving, and when else can they do updates than in the Winter. However, I couldn't find any evidence of better looking paint. These condos are overall outdated for a B/R property. New paint on the walls and some sprucing up would go a long way. We will stay here again for location. The only other B/R properties close are the All-Suites and Phoenix Gulf Shores. After seeing a friend's room at All-Suites, we won't stay there. It looks more run-down than most of the hotels around. And we wish we could stay at Phoenix Gulf Shores for a decent price, but it's very high, especially in the summer. We stayed there in the past and it's amazing, but it's not affordable. B/R is great, and we have stayed at nearly 3 Phoenix properties and IWE, all of which have been very comfortable and clean. More updates on some properties would be great, and with a little more consistency among properties and opportunities for better summer rates, I would definitely give 5 Stars!
The rooms were amazing. Lots of space, very clean and an amazing view! The pool was supposed to be heated and we made several requests at the office... we were told every time the heat would be turned on, but 10 days later and the pool was still ice cold. That was disappointing. Also, a hot tub would have been great, so kind of a let down there. The beach access was great and we were mostly happy with our stay. Might look for a heated pool and hot tub next time. We stay 14 days and those are important to us
Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
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