Bord Gáis Energy
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Boiler Repair - AVOID AT ALL COSTS!!
I couldn't have imagined that a services that relates to basic needs like heat and hot water in winter could be so horrendous. When they arrived to repair the boiler, they advised that a part was needed that I would get a call with a quote and a new appointment for the work to be completed. The part they advised that was required is easily available through local merchants - I have checked. The call centre can provide no explanation to the lack of follow up or communication. To leave families with no heat and hot water for 2 weeks, despite making multiple calls to get an update you repeated get told that they have left a note on your file and that you will receive a call. No call ever comes. The lack of interest or consideration for its customers is beyond worrying. I am only sorry I didn't read these reviews before booking instead I made assumptions based on the brand a mistake I wont make again. Hopefully I will help others not make the same mistake I have. Avoid at all costs.