Bank of Ceylon is a leading financial institution in Sri Lanka, recognized for its comprehensive range of banking services tailored to meet the diverse needs of individuals, businesses, and government entities. With over 85 years of experience, the bank offers various products including savings accounts, fixed deposits, personal loans, housing loans, and credit cards, all designed to facilitate financial growth and stability for its customers. The company focuses on leveraging emerging technologies to enhance customer experience, providing digital banking solutions and innovative financial products such as the BOC Flex and BOC Rewardz. Targeting a wide array of customers, from individual account holders to corporate clients, Bank of Ceylon aims to empower users with accessible banking solutions while supporting economic growth in Sri Lanka. Through initiatives like relief measures following natural disasters, the bank continues to serve as a dependable financial partner for the nation.
Reviewers frequently report negative experiences with Bank of Ceylon, citing customer pain points more often than praise. Common complaints include bank, service, customer, worst.
A smaller set of reviewers mention positives such as service, bank, best, excellent. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 1.8 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 60 | 100% | +2.0 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 3 |
| May 25 | — | 0 |
| Jun 25 | 3.0 | 1 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Today i decided to make my primary bank account is boc”
“It took an extended period, exceeding 30 minutes, to serve each customer, particularly in the personal banking unit a...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Bank of Ceylon is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.8).
60 reviews of Bank of Ceylon. Filter by what matters to you.
The worst bank in Sri Lanka. Because it takes many hours to enter the bank remittance of their trade department into the customs system. They’re wasted people's time. I complained about this. He says he will see, that's all. I wanted to tell you about this because this happens every day.
very poor customer service, they dont know how to address a customer even. As a bank, you should respect the customers. Customers are the base of any company, very rude in speaking. please don't recruit employees who are trying to take revenge from customers. your customer loyalty is destroying by employees like this.
I am a foreign pensioner living in Canada. I travelled to Sri Lanka after 4 years to withdraw the pension.I attended the Metropolitan Branch to attend to same. To my surprise I was overwhelmed by the way the staff was helpful. In fact may be due yo my age they gave me a seat and brought everything to the table helped me in all ways to make me comfortable. They even advised me on several issues. Nisansala and another lady whose name I can’t remember were so helpful and also very pleasant in assisting me. Hats off to you both. Their help was very much appreciated. Keep up the good work ladies.
Quick answers to the questions people ask most.
Yes, Bank of Ceylon is a legitimate company with numerous reviews reflecting real customer experiences. However, the feedback indicates a mix of satisfaction and dissatisfaction, with a significant number of 1-star reviews highlighting service issues.
No, Bank of Ceylon is not a scam. While some verified reviews express concerns about safety and service quality, many customers have had positive experiences, particularly with specific services such as foreign currency exchange.
Bank of Ceylon offers a range of financial services including personal banking, business accounts, loans, and foreign currency exchange. Customers have noted mixed experiences with service speed and quality across different branches.
Bank of Ceylon accepts various payment methods including cash deposits, online banking, and ATM transactions. However, some users have reported issues with the online banking app and interface.
You can contact customer support at Bank of Ceylon through their official website or by visiting a local branch. Many reviews indicate that response times and service quality vary significantly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Terrible customer service if you are not at a branch in person ! I wish I could give NO stars. They don't reply to emails for weeks if you are lucky, you have to repeatedly ask them something. If you are not in the country it is even worse. They have locked the online access id and no one responds to emails unless you want to pay huge international call charges and to be put on hold. Their whatsapp number is totally useless as they don't respond to any messages or answer any calls either. Need to find a reliable and accountable bank and move everything as it has been far too long with these issues.
just now Staff is not friendly and very poor customer service.. I did a payment online and money has not been deposited to particular place but deducted from my account.. I informed parent branch ( mulleriyawa branch) and they told to take the letter by hand.. I told them that I cannot do it because my job location is in Jaffna and can't come out.. they did not refund yet . How can they play with our money like that.??? When informed customer care they said Aran email would be enough . But it will take nearly 45 days... So desperate about their pathetic service.. still I'm wondering when will I get my money... Every one has financial barriers .. I'm fighting for my own money..
One of the most time wasting banks in Sri Lanka. Customer service is so poor and time taking
As we walked in very demanding security officer was asking why we are there for. We were not even given a place to sit. As there was no waiting area. But there were chairs kept near the managers room. But we were told to sit near the security and there was only 1 chair for 4 people.
Very bad service in chavakachcheri branch
One of the worst banks in terms of customer experience. They do not know how to use technology effectively. Not bothered to improve even if you point it out. They will still try and justify that it’s not their mistake. If there is a choice I would recommend you to bank with any other bank but NOT with BOC . I lost my valuables due to the careless attitude of the branch manager and relationship manager.
It is no exaggeration to say that it is the worst bank in Sri Lanka . All customer service staff are very rude and impatient and unfit for the job . They get angry because they don't know how to answer our questions
Not supportive customer care service at all. Not responding to emails or WhatsApp messages to meet customer satisfaction. Truly those are useless technologies to them. I also start my new account recently trusting it as it is a government bank. But they wasted my 3dys time dragging here and there just to check the remittance deposit. If there is an option to select bad stars, I will give full stars to BOC without any dought!
On 2022.08.30 I deposited money to the BOC account, Avissawella branch and on 2022.10.16 when I went to withdraw money they said my account has been deactivated since I have not done any transactions for a long period. But it's been only 2 months. They asked me to wait until they fixed it. After waiting for half an hour when I checked they said that it will take longer time as I have not withdrawn money for a long period and even though I have deposited money I have to withdraw money time to time in order to keep activate the account. Totally disappointed with this fact as the customers withdraw money only when they needed money not to keep activated the account.
Specialty Ratmalana branch , very poor management. So disappointed they service, Staff not so flexible to give good service. Because they get salary from government whatever they give service, As a Currency account holder helpless. Never recommended to new account holders This bank good for corrupted peoples…..
Biggest loan shark in the history. They show u the good face while they hide their cunning faces. I took a loan for 9% rate and without a single hint they increased it to 18%. They shows no mercy to you. Even it costs full amount of what you earn for a month they won't hesitate to take all of it. Inhuman bank of Sri Lanka. Worst bank I have ever seen. Before you come to agreement from this bank you should thinl thousand times and its better you should avoid any business with this bank. This bank will eat u alive.
This bank raised the interest rate of loans in a way that the customers cannot bear up at this critical economical crisis. They didn't even let me know this increase. This bank has added extra one million and sixty thousand Sri Lankan rupees to my loan as interest. (For the next 112 instalments, they have added this.) For this reason, I am suffering severely. A very untrustworthy bank !
Very bad bank don't deposit
The most corrupt state bank exploiting the poor people Ended up being cursed by people Damn it..😡😡🤮🤮🤮
This bank is not flexible from the customer side and worst bank for getting loans and fixed deposits
Bank of Ceylon is a leading financial institution in Sri Lanka, recognized for its comprehensive range of banking services tailored to meet the diverse needs of individuals, businesses, and government entities. With over 85 years of experience, the bank offers various products including savings accounts, fixed deposits, personal loans, housing loans, and credit cards, all designed to facilitate financial growth and stability for its customers. The company focuses on leveraging emerging technologies to enhance customer experience, providing digital banking solutions and innovative financial products such as the BOC Flex and BOC Rewardz. Targeting a wide array of customers, from individual account holders to corporate clients, Bank of Ceylon aims to empower users with accessible banking solutions while supporting economic growth in Sri Lanka. Through initiatives like relief measures following natural disasters, the bank continues to serve as a dependable financial partner for the nation.
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