Online banking App and website also…
Online banking App and website also always crash very low quality service for customers . Please change your IT service with good company.

Bank of Ceylon is a leading financial institution in Sri Lanka, recognized for its comprehensive range of banking services tailored to meet the diverse needs of individuals, businesses, and government entities. With over 85 years of experience, the bank offers various products including savings accounts, fixed deposits, personal loans, housing loans, and credit cards, all designed to facilitate financial growth and stability for its customers. The company focuses on leveraging emerging technologies to enhance customer experience, providing digital banking solutions and innovative financial products such as the BOC Flex and BOC Rewardz. Targeting a wide array of customers, from individual account holders to corporate clients, Bank of Ceylon aims to empower users with accessible banking solutions while supporting economic growth in Sri Lanka. Through initiatives like relief measures following natural disasters, the bank continues to serve as a dependable financial partner for the nation.
Reviewers frequently report negative experiences with Bank of Ceylon, citing customer pain points more often than praise. Common complaints include bank, service, customer, worst.
A smaller set of reviewers mention positives such as service, bank, best, excellent. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 1.8 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 60 | 100% | +2.0 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 3 |
| May 25 | — | 0 |
| Jun 25 | 3.0 | 1 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Today i decided to make my primary bank account is boc”
“It took an extended period, exceeding 30 minutes, to serve each customer, particularly in the personal banking unit a...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Bank of Ceylon is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.8).
60 reviews of Bank of Ceylon. Filter by what matters to you.
Online banking App and website also always crash very low quality service for customers . Please change your IT service with good company.
Quick answers to the questions people ask most.
Yes, Bank of Ceylon is a legitimate company with numerous reviews reflecting real customer experiences. However, the feedback indicates a mix of satisfaction and dissatisfaction, with a significant number of 1-star reviews highlighting service issues.
No, Bank of Ceylon is not a scam. While some verified reviews express concerns about safety and service quality, many customers have had positive experiences, particularly with specific services such as foreign currency exchange.
Bank of Ceylon offers a range of financial services including personal banking, business accounts, loans, and foreign currency exchange. Customers have noted mixed experiences with service speed and quality across different branches.
Bank of Ceylon accepts various payment methods including cash deposits, online banking, and ATM transactions. However, some users have reported issues with the online banking app and interface.
You can contact customer support at Bank of Ceylon through their official website or by visiting a local branch. Many reviews indicate that response times and service quality vary significantly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Bank of Ceylon is a leading financial institution in Sri Lanka, recognized for its comprehensive range of banking services tailored to meet the diverse needs of individuals, businesses, and government entities. With over 85 years of experience, the bank offers various products including savings accounts, fixed deposits, personal loans, housing loans, and credit cards, all designed to facilitate financial growth and stability for its customers. The company focuses on leveraging emerging technologies to enhance customer experience, providing digital banking solutions and innovative financial products such as the BOC Flex and BOC Rewardz. Targeting a wide array of customers, from individual account holders to corporate clients, Bank of Ceylon aims to empower users with accessible banking solutions while supporting economic growth in Sri Lanka. Through initiatives like relief measures following natural disasters, the bank continues to serve as a dependable financial partner for the nation.
This profile hasn't been claimed by the business owner.