Black Sheep Utilities has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Black Sheep have been brilliant at sorting out the question of VAT in respect of the bills for our charity and also in taking forward the possibility of fitting a smart meter. Much easier than going through the actual provider. Very quick response
Staff are always very friendly and helpful
What a breath of fresh air! Whenever I have a query or problem I never go direct to my energy supplier (British Gas Lite) I come straight to Customer Services at Black Sheep and they do all the hard work for me; they even chase the company if they don't get back within a certain time. Also, when you call Customer Service you don't get pushed from pillar to post, the person who greets you on the telephone deals with your query - again, what a breath of fresh air. I have been dealing with a very professional and courtesy lady called Malika Boostani and every time I contact her she is straight onto it and doesn't stop until the issue is resolved. My work colleague was looking to swap suppliers and I did not hesitate to recommend BSU. Well done guys, I won't be going anywhere for a long time.
I would give minus 10 stars if possible. They are rude, arrogant, pushy and condescending. They demand information re who you are, your role in the office, your level of responsibility and say they 'need' you to sign their permission form! When asked not to ring again they say they definitely will ring again. If they were the only energy broker in existence we would never use them. I find it hard to believe that there are still companies who haven't moved on from these very outdated attitudes. In the last 20 years most companies have moved to a model of customer service which involves politeness and good manners. The staff at this company have no concept of even the most basic manners and I can only assume that rudeness is part of their training.
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No one ever rings me can never get through I can’t remember last time I spoke to someone and you wanna review
Date of experience: March 17, 2022
On renewing my accounts everything has gone really smooth thank you
Date of experience: March 11, 2022
Alicia called me this morning, and as well as being utterly charming she was professional and has answered my emails promptly and efficiently. Thank you Alicia!
Date of experience: March 10, 2022
Very slow in arrangements with the 5 contracts for electric and still waiting 7 weeks later
Date of experience: March 1, 2022
US
The approach of the staff was very brisk, not allowing much time for thought and reflection. The resulting quotes were solid, and one offer which we rejected on the grounds of poor reviews of that company was accepted without challenge. So far so good.
Date of experience: February 14, 2022
US
Very helpful dealing with British gas
Date of experience: February 11, 2022
They were very professional in there approach, and keeping in touch to let me know how things were progressing.
Date of experience: February 3, 2022
We were given a number of price and contract length alternatives, alongside their suggested option. There was no pressure to accept their option. Once we had decided, the process was all dealt with on our behalf, with no fuss. Helpful and understanding guidance.
Date of experience: January 27, 2022
