Black Sheep Utilities has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Black Sheep have been brilliant at sorting out the question of VAT in respect of the bills for our charity and also in taking forward the possibility of fitting a smart meter. Much easier than going through the actual provider. Very quick response
Staff are always very friendly and helpful
What a breath of fresh air! Whenever I have a query or problem I never go direct to my energy supplier (British Gas Lite) I come straight to Customer Services at Black Sheep and they do all the hard work for me; they even chase the company if they don't get back within a certain time. Also, when you call Customer Service you don't get pushed from pillar to post, the person who greets you on the telephone deals with your query - again, what a breath of fresh air. I have been dealing with a very professional and courtesy lady called Malika Boostani and every time I contact her she is straight onto it and doesn't stop until the issue is resolved. My work colleague was looking to swap suppliers and I did not hesitate to recommend BSU. Well done guys, I won't be going anywhere for a long time.
I would give minus 10 stars if possible. They are rude, arrogant, pushy and condescending. They demand information re who you are, your role in the office, your level of responsibility and say they 'need' you to sign their permission form! When asked not to ring again they say they definitely will ring again. If they were the only energy broker in existence we would never use them. I find it hard to believe that there are still companies who haven't moved on from these very outdated attitudes. In the last 20 years most companies have moved to a model of customer service which involves politeness and good manners. The staff at this company have no concept of even the most basic manners and I can only assume that rudeness is part of their training.
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I have always received prompt, friendly and professional service.
Date of experience: January 24, 2022
US
There is nothing worse than receiving a call via your reception team from 'Black Sheep - she is expecting our call'. Yes you may have rung me about a year ago, but I do not keep a record of who has rung me and when you may be calling back. As a GP surgery we are battling with the everyday pressures of not only covid vaccinations, but staff isolating, patients demands etc. The attitude of the sales guy was horrendous - not a word of apology just a 'listen here' ... Customer service is not your forte obviously. Please do not ring us again.
Date of experience: December 20, 2021
Through persistence they persuaded us to go for a three year fixed contract in late August which in hindsight will save us a considerable amount in view of the way gas prices have exploded. The only downside has been that our current contract had 6 months to run before the company went into liquidation.
Date of experience: December 2, 2021
To pushy , have been put on a deal dearer than I’m on!
Date of experience: November 26, 2021
Always excellent service from Ryan
Date of experience: November 26, 2021
Very helpful and efficient service and very friendly and helpful staff that know what they are doing
Date of experience: November 19, 2021
