Black Sheep Utilities has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Black Sheep have been brilliant at sorting out the question of VAT in respect of the bills for our charity and also in taking forward the possibility of fitting a smart meter. Much easier than going through the actual provider. Very quick response
Staff are always very friendly and helpful
What a breath of fresh air! Whenever I have a query or problem I never go direct to my energy supplier (British Gas Lite) I come straight to Customer Services at Black Sheep and they do all the hard work for me; they even chase the company if they don't get back within a certain time. Also, when you call Customer Service you don't get pushed from pillar to post, the person who greets you on the telephone deals with your query - again, what a breath of fresh air. I have been dealing with a very professional and courtesy lady called Malika Boostani and every time I contact her she is straight onto it and doesn't stop until the issue is resolved. My work colleague was looking to swap suppliers and I did not hesitate to recommend BSU. Well done guys, I won't be going anywhere for a long time.
I would give minus 10 stars if possible. They are rude, arrogant, pushy and condescending. They demand information re who you are, your role in the office, your level of responsibility and say they 'need' you to sign their permission form! When asked not to ring again they say they definitely will ring again. If they were the only energy broker in existence we would never use them. I find it hard to believe that there are still companies who haven't moved on from these very outdated attitudes. In the last 20 years most companies have moved to a model of customer service which involves politeness and good manners. The staff at this company have no concept of even the most basic manners and I can only assume that rudeness is part of their training.
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A very annoying organisation. One of their cold-callers kept phoning me to try and negotiate new energy prices for me about a year before my contracts expired. I told him that I did not want to speak to him until 3 months before my existing energy contracts expired. He made a date to call me, but them he called me several more times before the date that we had agreed! Eventually I told him that I did not want to do business with Black Sheep Utilities under any circumstances, and asked him not to call me again. But I still got another call from him.
Date of experience: January 15, 2024
Helpful and quick responses from Josh Broster to recent queries and issues.
Date of experience: December 13, 2023
US
Received an unsolicited marketing call from this company and the telemarketer tried claiming (to the receptionist) that there was an existing enquiry made by the Company Director, asking to be put through to them. This is false and deceptive. We are also registered on the TPS and reported the call.
Date of experience: September 13, 2023
Never provide an email address even after reporting spam and unsubscribing they continue to just email every week. I call them every week and give them false information to annoy them back, like they do me and will continue to waste there time until they stop emailing me :-)
Date of experience: May 24, 2023
Have an ongoing complaint with them and they are currently ignoring all my messages and emails even though they have been seen. I have requested copies of my transcripts. Under the right of access provision of the Data Protection Act 2018, any individual can request to hear and/or receive a copy of call recordings that they are involved in. They still refuse to do so. Please take my advice stay clear of Black Sheep Utilities I know I am not the only one in this situation
Date of experience: March 16, 2023
Mixed experience. Ryan helpful and respectful (2019/20). Others last year (2022) V pushy. So pushy, I didn’t want to do business. Good to remember: the customer is always right (even if they’re not!)
Date of experience: January 20, 2023
