Review summary

BJS Home Delivery receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

A
First class service.

First class service. Excellent communication and both delivery staff were very friendly and helpful

Great experience and a pain-free…

Great experience and a pain-free delivery. I had good notice of when they would arrive, and they delivered everything with care.

Every item delivered as promised.The…

Every item delivered as promised.The sofa bed seating was not as large as I thought but overall great furniture and beds.I had a great 2 man team, deliver 9 large items They done the job professionally with a smile on there faces.Stay happy chaps

Should have been a 2 man delivery to room of choice, but 1 man didn't bother getting out

2 man delivery to room of choice. Only one man got out of the van, the other stayed in it. When told it was a 2 man delivery, he said no and wanted help carrying items in. Very disappointed

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All reviews

999 total β€’ Write a review

Showing 391 - 400 of 995 reviews
A

Ali

US

5 out of 5 stars

Great.

Friendly, polite and helpful staff. Love the furniture.

Date of experience: July 8, 2025

MW
5 out of 5 stars

On time and efficient

Helpful phone call saying when they would arrive

Date of experience: July 8, 2025

K
5 out of 5 stars

Great service

Great service! They kept me updated on everything with emails, WhatsApp, and even a call to confirm the delivery time. The delivery was made to my doorstep.

Date of experience: July 8, 2025

ID
5 out of 5 stars

Informative Throughout

Phone call about 45 minutes before. Prompt and quick delivery.

Date of experience: July 8, 2025

G
1 out of 5 stars

Unnecessarily unhelpful

Unnecessarily unhelpful I was given an inconvenient delivery slot the evening before and, despite 4 attempts on the chat bot, got no response. The email form was hopeless. The people on the telephone, unhelpful. I spent hours trying to find a solution for my 4-7pm slot, only to find that the delivery was made at 2.23pm.

Date of experience: July 8, 2025

SR
5 out of 5 stars

Great communication

Great communication

Date of experience: July 8, 2025

ec
5 out of 5 stars

Very Friendly guys

Very specific delivery instruction on email followed up with a phone call to notify delivery within a half hour. Carried into house. Can't fault it.

Date of experience: July 8, 2025

CM
1 out of 5 stars

Shocking customer service I order a lot…

Shocking customer service I order a lot of stuff online and there website and tracking is confusing and shocking can’t get hold of anyone when there is a problem shocking don’t bother using these clowns

Date of experience: July 8, 2025

K
4 out of 5 stars

Delivery driver backed the van into our apple tree

Delivery was good but let down by the delivery van being backed through our apple tree knocking down apples and breaking a large branch.

Date of experience: July 8, 2025

G
5 out of 5 stars

Great service

Great service. Can't fault it.

Date of experience: July 8, 2025

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