Cheating site
Cheating site, playing with customers. It should be banned from Australia

Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
Best Price Travel receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the company for its excellent customer service, highlighting staff members like Steve and John for their helpfulness and efficiency in booking flights at competitive prices.
Positive experiences often mention the responsiveness and support provided throughout the travel planning process. However, a significant number of complaints focus on issues with ticket bookings and refunds, with several customers alleging that the company engages in deceptive practices. Reports of canceled flights and difficulties in obtaining refunds contribute to a sense of frustration among dissatisfied consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 327 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 2.0 | 8 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 1.8 | 6 |
| Jan 25 | 3.4 | 15 |
| Feb 25 | 3.2 | 9 |
| Mar 25 | 3.9 | 30 |
| Apr 25 | 4.4 | 13 |
| May 25 | 3.6 | 19 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 327 most recent reviews.
“Great customer service and knowledgeable staff”
“I booked a flight through Best Price Travel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.3 out of 5 (fair) | +32% | 327 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Best Price Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.9).
327 reviews of Best Price Travel. Filter by what matters to you.
Cheating site, playing with customers. It should be banned from Australia
SCAM SIGHT. ADDRESS IS FAKE. NAMES ARE FAKE. IF YOU REQUEST ANY SORT OF REFUND THEY WILL SEND NO DOCUMENTATION OF OVERCHARGING COSTS AND TELL YOU IT WILL TAKE 14 WEEKS NOT INCLUDING WEEKENDS. SAVE YOUR HARD EARNED HONEST MONEY.
WARNING ALL THESE REVIEWS ARE FICTITIOUS!!!!!!! I booked a flight though their website as I payed using my card locked in the price .I received no confirmation number ,I had to call once I got on the phone with a Mark who clearly had a middle eastern accent ,I proceeded to ask for my confirmation number which he then told me to hold he needs to call the airline .After Mark got back on the phone he said that the airline did not have anymore available seats for the promotion.I was flying round trip but he said for an additional cost you can fly and get a regular seat .So the price I paid was around $389.00 ,He wanted to charge me an additional 175 each way .Thats over 700 dollars .It would of been less if I just booked through the airline itself. After getting names I called the airline directly and asked if they had me as Mark explained on stand by . The airline said that I’m not even in their system nor does my name even appear on their stand by list .So I called my card company gave them all the information and charges were revered I disputed it and my money was refunded.People DO NOT GO THROUGH THIS COMPANY ITS A SCAM .What they do is is advertise these fake prices which I assume is their fees then when you call they will try and get you to pay the regular fee which lands up being double the price .
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
Does it ring any warning bells that all the good reviews mention Ruby or Millie as the consultant. I have had to ring this company many times in the last few days and I spoke to Harry, James, Jodie, Francis and Michael. None of them helped me. I booked and then had to try to change my ticket due to having shingles - a very painful condition. It is not fun to try to get help from this company. And they did not help me to either get a credit or to change my ticket despite having a medical certificate that stated I could not fly. Save your sanity and your money and stay away from this company.
THIS COMPANY IS FRAUDULENT. DO NOT USE THEM. CHARGED MY CARD FOR 2 TICKETS AND DIDNT GIVE ME TICKETS. I HAVE BEEN CHASING THE PROBLEM SINCE THE 7TH OF MARCH AND STILL HAVEN'T HEARD FROM THEM. DO NOT BELIEVE THE SAVINGS AND BEST PRICE EITHER ITS A SCAM.
Very friendly, who would not be when they advertise false prices. What’s worse they try to suggest that the airline has run out of seats at that price. Well why are you continually advertising at that price. That’s complete false advertising because quite simply the seats don’t exist. I’ve logged on again to book it at the price of 1757 and it’s still advertised at that price even though Harry said emirates have run out. Crooks, avoid
These guys are scammers. We bought a flexible ticket which was meant to let us change the date but these guys instead want to charge us $800 to simply change the date when I can literally buy a new ticket with the same price. Customer service stopped contacting us after as well.
Terrible site, which I actually don’t believe are in Australia at all. They made a mistake with booking, they spelt our surname incorrect. They want us to pay for the change. To and fro with emails we felt powerless. The terms and conditions state $50aud for any changes, and yet they are making us pay $140, and keep saying she has given us a discounted rate it would normally be over $200. Amy keeps writing 140 $ and this is why I believe they are not even an Australian company in Sydney as it states in website. Terrible that we have to pay and way above what is stated in Terms and Conditona of the booking.
I had the worst experience with best price travel and will never book through them. I’d give them zero stars if could. I booked my flights through them and had to cancel due to emergency reasons. I filed for refund and cancellation. Cancellation was done and I was told that refund will take up to 12-14 weeks. I filed for refund on 4th November 2024 and the 17 th week is starting since I filed for refund. I call their customer care ; they redirect me to Jenny who I have written emails to and never got a reply back. I wonder what I need to do to get my money back. I am feeling helpless, frustrated and worried.
I dont know if the positive reviews in there are for the BestPriceTravel.com or BestPriceTravel.com.au as they both are from opposite poles in terms of service and most people booking from AU website having the similar bad experiences as I am now having. I booked the ticket, no confirmation or nothing, luckily I still opened my booking page that has the booking confirmation, otherwise I wouldnt be having any information to check with them either to prove that I paid the money to your company for my ticket. Since they did not ask me any passport details or option to put any frequent flyer or any airlines member number, nothing about seat choices, or luggage information etc before I put my debit card number, I was apprehensive about this company and started checking the reviews only to find that they scammed many people. If there is a longer duration, they book the flights (upon several calls) and cancel in between making us losers in between. Despite of all that many bad reviews, I dont know why Australian govt do not take any action on these people? Also, be aware that the PNR number given along with your ticket confirmation after paying money is just the old one that is either cancelled or already flown. This means that their software is designed to pick all those that cancelled flight bookings reference or those for the flights that were already flown and allocate to fresh bookings. If scamming is not in their mind, why would they design their software such way? On a flipside, I also have some suspicions that they book tickets from a different travel agent (sub-contracting) and therefore reliant on them providing the confirmation, which would delay the whole process. This could be why a few customers who waited for that long with no fuss must have left positive reviews. So if you don't want any hassles, pay a little extra and book straight from airline websites. There is a reason why they charge a little extra. So make your choices people. I have a feeling that I have been scammed for now but fingers crossed.
🚨Scammers 🚨 I booked my parents ticket with this agency Firstly, they took my money but not confirmed tickets. Before, they booked my mother just showing to me and then cancelled. Then, i contacted them again and again, then they confirmed it again for showing me but i contacted air india and they said it’s voided ticket like cancelled one. I contacted this agency again and they said that it’s on the air india website so you can check it but i contacted again air india team they said again it’s voided. My mother can’t travel on this ticket Now, i have been scammed this agency. Don’t book never with this agency. They just ripping out the money from customers.
I recently booked a return flight from Sydney to Delhi with Best Price Travel. My return flight was scheduled for 5th January, but I requested to change it to 12th January. The travel agent informed me that I needed to pay $150 to make my ticket flexible, which I did. However, after paying, I was quoted an additional $870 to change the flight date from 5th January to 13th January. Out of frustration, I contacted Air India directly to verify the pricing. To my surprise, Air India made the same change for only $324. They also confirmed that my ticket was never converted to a flexible one - it remained non-flexible. This experience was extremely disappointing. I was charged $150 under false pretenses, and then quoted $870, which was about $550 more than what Air India charged me directly. It felt like a complete rip-off. I will never use Best Price Travel again and do not recommend them to anyone. Avoid them if you value transparency and fair pricing.
I used this company to purchase travel tickets. I bought my flight tickets online but did not receive an immediate email as is normal practice. I felt that I had been scammed. After numerous emails back and forth and promises of immediate action, all correspondence stopped after 5 days and I was left $1800 out of pocket without my tickets. Then, out of the blue, I was sent a different booking reference number and itinerary. I then checked with the airline and my tickets were there. It was a very stressful experience for me.
Pathetic Scammers , They charged for ticket on spot but hold your booking with airline. Have called more than 10 times for confirmed ticket always saying it will take 24 to 48 Hrs., it's been 24 Hrs. now still waiting for confirmed ticket . " DON'T Buy from these Scammers "
These people are scammers. I tried to book a ticket on their website, it showed payment declined and provided a number to call. When I called them they said payment declined due to price change!!!!! They offered new price which was way higher than then actual airline price! These guys use any means to trap you and try to get you to call them and upsell. Their website is also very doggy.
Initial price was good, but after adding all the additional cost and inconvenience I should have gone to a proper agent. They booked me with the wrong name; thus I couldn't board because my passport had a different name. I take responsibility for the error because I don't have record, and I can't remember if I advised the correct name. It's my responsibility to check it also. But when I tried to fix it they promised to call back and never did, call center can't write or speak English, documentation is unprofessional, etc. In the end I fixed it myself, but they still charged me $150 for the change. Initially I refused to pay it but then they threatened to "release" the tickets and I couldn't risk that.
Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
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