Bear Camp Realty and Cabin Rentals reviews & trust report
Bear Camp Realty and Cabin Rentals specializes in providing a diverse selection of luxury cabin rentals in the Smoky Mountain region, particularly in Gatlinburg and Pigeon Forge, Tennessee. The company offers accommodations that cater to various group sizes, making it suitable for couples, families, and larger gatherings. Customers can choose from a wide range of cabins, each featuring stunning mountain views and unique amenities to enhance their vacation experience.
Targeting vacationers seeking a retreat in the scenic Smoky Mountains, Bear Camp Realty aims to meet the needs of those looking for both relaxation and adventure. By offering a user-friendly platform for booking cabin rentals, the company ensures that customers can easily find and reserve their ideal getaway. With options that can accommodate anywhere from two to thirty guests, Bear Camp Realty is positioned to serve a broad audience seeking memorable stays in this popular tourist destination.
Bear Camp Realty and Cabin Rentals has a poor customer experience.
Bear Camp Realty and Cabin Rentals receives a mixed reception from customers, with a significant portion expressing dissatisfaction. While some reviewers praise the quality of specific cabins, such as "Heaven's Valley" and "All About The View," highlighting the ease of remote check-in and attentive management, the majority report serious issues.
Read full summaryShow less
Common complaints include misleading representations of properties, poor maintenance, and inadequate customer service. Reviewers mention problems like malfunctioning tubs and unclean conditions upon arrival, which contradict the company's stated policies. The overall sentiment leans heavily negative, with many customers advising others to avoid renting from Bear Camp due to their experiences.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Low volume · weighted down
2.3
7
100%
● Not enough data
2.3 / 5 overall
=
7 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
1.0▼ 0.5
12-month avg
1.3
All-time
2.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
1.0
1
Nov 24
—
0
Dec 24
—
0
Jan 25
—
0
Feb 25
1.5
2
Mar 25
—
0
Apr 25
—
0
May 25
—
0
Jun 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
Top complaintsof 5 negative reviews
Refund60%
3 mentions
Misleading40%
2 mentions
Customer service40%
2 mentions
Pricing40%
2 mentions
“The only thing that was clear was the cost of anything should there be a problem and there were no refunds”
On “Refund” · Feb 23, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
Overall rating and review count for this company and similar companies
We recently stayed in Bear Camp's "Heaven's Valley" cabin, and it was absolutely perfect!
The remote check-in process was a breeze, and we had no trouble following the directions. The property was every bit as nice and clean as the pictures and could not have been more perfect! We had a wonderful time and will continue to book with Bear Camp!
We came 'on board' with Bear Camp rental company about 2 yrs ago with our cabin "All About The View". We have found management to be very attentive to cabin needs.(supplies, housekeeping) From our personal experience the cabin is clean and neat. We are very happy with this company. We were with another company for several years and there is no comparison in management of our cabin. Happy guests make for successful cabins!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Bear Camp Realty and Cabin Rentals specializes in providing a diverse selection of luxury cabin rentals in the Smoky Mountain region, particularly in Gatlinburg and Pigeon Forge, Tennessee. The company offers accommodations that cater to various group sizes, making it suitable for couples, families, and larger gatherings. Customers can choose from a wide range of cabins, each featuring stunning mountain views and unique amenities to enhance their vacation experience.
Targeting vacationers seeking a retreat in the scenic Smoky Mountains, Bear Camp Realty aims to meet the needs of those looking for both relaxation and adventure. By offering a user-friendly platform for booking cabin rentals, the company ensures that customers can easily find and reserve their ideal getaway. With options that can accommodate anywhere from two to thirty guests, Bear Camp Realty is positioned to serve a broad audience seeking memorable stays in this popular tourist destination.