Beacon Medical Group is a healthcare provider that offers a range of online services designed to enhance patient access to medical care. Their platform includes tools such as RapidHealth, PATCHS, and Accurx, which allow patients to submit medical and administrative requests, access self-care information, and manage appointments without the need for in-person visits. The organization prioritizes convenience and efficiency, providing various online consultation options to address non-urgent medical queries. Targeting patients seeking accessible healthcare solutions, Beacon Medical Group serves individuals looking to manage their health needs effectively through digital channels. By leveraging technology, the company aims to streamline the patient experience while ensuring high-quality and safe healthcare services. Visitors to their website can find comprehensive information on their offerings, including how to register as a new patient and utilize their online booking tools.
Beacon Medical Group faces significant criticism from consumers, with a staggering 88% of reviews rating it poorly. Many reviewers express frustration over the difficulty in securing appointments, with comments highlighting long wait times and ineffective communication.
A common theme is the inability to receive timely medical care, with some patients reporting denial of essential treatments. However, there are positive remarks about the staff, particularly in the Radiology department, where individuals describe the team as supportive and exceptional. A few customers also commend the overall care received when appointments are managed effectively. Despite these isolated positive experiences, the overwhelming sentiment reflects dissatisfaction with service quality and accessibility. Overall, Beacon Medical Group struggles to meet patient expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 32 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 32 most recent reviews.
“I waited 10 days to be contacted via phone after filling out an e-consult for my daughter”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Booking | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 32 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Beacon Medical Group is #5 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 1.0).
32 reviews of Beacon Medical Group. Filter by what matters to you.
This group or practise needs to be investigated whilst the initial phone call seems professional the after care is extremely poor, medication i have had has been stopped with no explanation and trying to make an appointment on the phone or via e service is a complete joke, i wonder how the elderly cope if they arnt it savvy or have family to do it for them.
I give only one star because I cannot give zero stars. My experience of The Beacon Health Group has been appalling. I have formed the impression that patients exist for the good of the Beacon Health Group and not vice-versa. I have found the people there to be inconsiderate and condescending and seeming to think that just because they work in healthcare they know more than anyone else. This is all probably more to do with the administration rather than the actual medical people. I booked a flu jab last year and was advised that it was via a drop in day. When I arrived the queue was immense and they had obviously not considered when most people might arrive or how they would manage the numbers. I recently received a no-reply text asking me for my opinion on the quality of service I received during that particular visit. How you reply to a no-reply text I have no idea. I copied the text and pasted into an email address and sent my 'very poor' review only to receive a response back saying that the email address was not monitored. This is how seriously they take customer feedback. Yet if you look on any of the NHS reviews they are mostly glowing, draw your own conclusions from that. If it were logistically possible to go elsewhere I would.
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I have been signed to the Beacon Health Group for nearly three years. The service I have received has been awful. They have been trying to sort out my hyper tension but have just prescribed one drug after another. On one visit I sat waiting for 50 minutes for my appointment, on asking at the reception why I had not been seen? The receptionist said she would find out. I was then sent upstairs to another reception. After a further 40 minutes I went back down to the reception to find out what on earth was going on. The receptionist then said that the Doctor had seen me? I said I'm sorry I have seen know one. Eventually the Doctor admitted that she had seen a patient and thought it was me! I said do you see a lot of one legged men with cancer then? You could not make it up!
This group is a sad reflection of the service we used to have. I am registered at the Chaddlewood surgery and it closes for one day a week. You never know which day. So if you have only gone with a request for a repeat prescription you still need to call in again. This week on Wednesday I tried to book an appointment expecting to wait the usual three to four weeks only to be told there were none available until Tuesday 15th when a block of two weeks worth of appointments would become available. The receptionist blithely informed me this meant no patient would need to wait longer than two weeks. Patently untrue as I cannot even ask for one until next week and then have to wait perhaps another two weeks. What will happen if all the appointments are gone by the time I go to the surgery. I am retired and able to go to the surgery at their opening time but people at work who have to telephone will not be so lucky as it is virtually impossible to get through on the phone. This surgery is so bad it would not surprise me if some patients were to die under their neglectful care
Tried to get an appointment today (26 Sep 19) to see my GP, only to be told that there are no available appointments between now & 11 Oct 19. Asked for the next available appointment but was informed that at present they do not know the availability of GP clinics after 11 Oct 19 - hopelessly inefficient & unprofessional! Just goes to show how incompetent this shower is, if they don't know what they are doing more than 2 weeks ahead. The Care Quality Commission needs to undertake urgent surprise inspections of all Beacon Medical Group GP surgeries, as currently patients are being denied access to care when they need it. Moreover, all Beacon Medical Group GP surgeries should be placed under special measures, as currently they are totally devoid any professionalism, organisational ability & patient care.
Beacon Medical Group is a healthcare provider that offers a range of online services designed to enhance patient access to medical care. Their platform includes tools such as RapidHealth, PATCHS, and Accurx, which allow patients to submit medical and administrative requests, access self-care information, and manage appointments without the need for in-person visits. The organization prioritizes convenience and efficiency, providing various online consultation options to address non-urgent medical queries. Targeting patients seeking accessible healthcare solutions, Beacon Medical Group serves individuals looking to manage their health needs effectively through digital channels. By leveraging technology, the company aims to streamline the patient experience while ensuring high-quality and safe healthcare services. Visitors to their website can find comprehensive information on their offerings, including how to register as a new patient and utilize their online booking tools.
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