Beacon Medical Group
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Appalling Customer Focus.
I give only one star because I cannot give zero stars. My experience of The Beacon Health Group has been appalling. I have formed the impression that patients exist for the good of the Beacon Health Group and not vice-versa. I have found the people there to be inconsiderate and condescending and seeming to think that just because they work in healthcare they know more than anyone else. This is all probably more to do with the administration rather than the actual medical people. I booked a flu jab last year and was advised that it was via a drop in day. When I arrived the queue was immense and they had obviously not considered when most people might arrive or how they would manage the numbers. I recently received a no-reply text asking me for my opinion on the quality of service I received during that particular visit. How you reply to a no-reply text I have no idea. I copied the text and pasted into an email address and sent my 'very poor' review only to receive a response back saying that the email address was not monitored. This is how seriously they take customer feedback. Yet if you look on any of the NHS reviews they are mostly glowing, draw your own conclusions from that. If it were logistically possible to go elsewhere I would.