Simplicity, Simple
Simplicity & ease of going through your details,very good
4.6
Excellent
1,000 reviews
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Review summary
AXA UK Car and Home is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great company for car insurance
Great company for car insurance, great price for full cover, very happy with how quickly they got back to me and signed me up, highly recommend this company many thanks.
I have my moter insurance with you and…
I have my moter insurance with you and asked for a quote for home contents i you very impressed by the quick quote and happy with the price.
Easy to deal with and a good price
Easy to deal with and a good price
Company details
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Contact info
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Website
www.axa.co.uk
All reviews
1,000 total • Write a review
Showing 921 - 930 of 996 reviews
L
LikaM
US
AXA is an absolute DISGRACE.
They DENIED my child access to a paediatric consultation, despite a GP referral made after my son presented with serious symptoms — bruising, nosebleeds, weakness, and lethargy. Why? Because someone with ZERO medical training at AXA decided — based purely on assumption — that these symptoms might relate to a developmental issue, which they don’t cover. Let me repeat: AXA overruled a GP’s medical referral based on the uninformed opinion of an admin. They refused to follow the referral. They denied the consultation. And in doing so, they ignored the very real possibility of something more serious — including life-threatening conditions like cancer. Their own policy clearly states that children under 18 must be assessed IN PERSON — not over the phone, not guessed at by unqualified staff — yet they completely ignored this obligation. To make matters worse, the Financial Ombudsman has been equally useless. After nearly a year, they backed AXA by quoting just three lines of the policy — while ignoring multiple clauses that guarantee this kind of medical support. If you’re a parent: THINK TWICE before trusting AXA. They are not just failing to deliver care — they are putting children’s health at risk. This is not a customer service issue. This is negligence. DO NOT TRUST AXA. EVER.
Date of experience: May 6, 2025
AP
Very easy
Very easy, to do and less hassle and good price
Date of experience: May 6, 2025
KH
Reputable company
Reputable company, Fair and comparable prices.
Date of experience: May 6, 2025
PC
Very easy and straightforward to use
Very easy and straightforward to use
Date of experience: May 6, 2025
Af
The young man I was talking to was very…
The young man I was talking to was very polite explaining everything has we go he was very professional very good service that’s why I stay with the company very satisfied
Date of experience: May 6, 2025
Mc
Poor customer service
Had trouble paying online and when I called, after a long wait, I was told that I couldn’t be helped as they don’t take payments over the phone or new insurance policies
Date of experience: May 6, 2025
MM
Easy and quick to make chsnges
Easy and quick to make chsnges
Date of experience: May 6, 2025
KP
Problem paying on line
Problem paying on line, was dealt with quickly and efficiently and insurance confirmed. Very reassuring.
Date of experience: May 6, 2025
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