Terrible vehicles
Don't let them give you a silver Opel Astra at Warsaw Airport!! The actual pickup etc went very smoothly. However, when driving out of the car park I noticed the orange engine management light was on. I stopped and told the young lady who handed me the car. She said to ignore the light as it is a factory fault and the car was fine to drive. 10 minutes into the journey I was having real problems getting the car into gear and the clutch was very "sticky". I decided that I would drop my wife and 2 young daughters off at the hotel then go back to swap the car as it really wasn't performing. However, I got to traffic lights, I was in the middle of 3 lanes of traffic. The car began to shake violently. The car would not go into gear and then completely cut out. I tried the engine 3 or 4 times but when it did start I could not force it into gear. Having 2 young kids in the car they became quite scared as we were sitting ducks. We called the emergency number, got out the car and removed all our luggage and waited for help. It took almost 2 hours for the replacement car to arrive with lots of apologies. I have since sent them an email to say how upsetting the whole experience was. However, the reply didn't even contain an apology. They actually told me that there was nothing wrong with the car and they hired it out to another customer. Can you believe that??? I hope the next customer isn't in the fast lane of the motorway when it breaksdown again, they might not be so lucky!! They're playing with lives!!
