Smooth assistance
Smooth assistance. Problem solved.
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4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
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Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
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Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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Company details
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All reviews
1,000 total • Write a review
Showing 261 - 270 of 996 reviews
SS
Beverley was brilliant
Beverley was brilliant, she was understanding about my maternity leave and froze my membership instantly Thank you for your help!
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JH
Thank you Rose
Rose was very helpful when trying to solve my issues. Great customer service
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HC
Chole gave wonderful customer service
Chole gave wonderful customer service. Thank you for getting back to me about my query so quickly.
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ML
Dan M dealt with my membership enquiry…
Dan M dealt with my membership enquiry quickly and efficiently. Solved the problem I had and got back to my quietly promptly!
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Ac
Beverly - great experience
Fantastic experience with Beverly. I sent an enquiry via the website and someone reached out within 24 hours. My request was dealt with immediately and she kept me updated along the way! Thank you.
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SH
I was very stressed I had issues my…
I was very stressed I had issues my direct debit ashboune helped me adjust dates
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MJ
I've been waiting for over a month for…
I've been waiting for over a month for a refund for a direct debit payment taken from my account. I have emailed the support team 4 times over the past month and am still awaiting the refund. Always the same reply, this has been passed on to the finance department, but nothing ever happens. There is no telephone number available to call them and when I have supplied them with a contact number for them to call me, no contact is made. If I were able to give zero stars for their service I would have. Terrible company to deal with.
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