Smooth assistance
Smooth assistance. Problem solved.
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4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
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Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
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Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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Company details
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1,000 total • Write a review
Showing 271 - 280 of 996 reviews
GG
Elle was very quick in understanding my…
Elle was very quick in understanding my problem - providing a solution and carrying this out. She seemed a nice person to liaise with
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Mw
Wow quick efficient service
Really pleased with how quick and efficient they dealt with my problem and replied within a couple of hours.I tried to book my zumba class for the following week whilst on holiday in Greece and it blocked my account. I E Mailed at 9am Greek time and by 10 am UK time they replied a lady called Dee .She couldn't find details but I had a old confirmation e mail so sent that to them By the time I landed early hours of the morning .I had an E mail from Dan M all sorted. I Could get back on the app although the class was booked up You have to book pretty quick that why I have an alarm set for 7am Tues UK time lol.Thanks for your help as this old lady was stressed.
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MK
Very fast and helpful
Very fast and helpful. I spoke to Sophie who solved my problem straight away. Very helpful and really pleased. :)
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em
Claire was very helpful and…
Claire was very helpful and professional when helping me sort out my contract from an admin side.
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BT
Very helpful and they respond very…
Very helpful and they respond very quickly, my problem was sorted within that email, five stars definitely
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C
The understanding staff
The understanding staff who have been helpful during the worst time of my life the young lady who helped was called Jemma who was caring and compassionate she deserves all the praise.
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J
Great service.
Great service. Having sadly dealt with couple of gym management companies in the past who were very unpleasant and just wanted your money, not to help. It was so refreshing to get such great service and willingness to help. Jemma was great and really helpful. I hope my next gym is managed by the same company
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BK
Good online service received a reply…
Good online service received a reply within minutes thanks to Jemma.
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