Smooth assistance
Smooth assistance. Problem solved.
Useful
Share
4.8
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Useful
Share
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
Useful
Share
Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
All reviews
1,000 total • Write a review
Showing 251 - 260 of 996 reviews
DB
Live chat easy to use
Live chat easy to use, advice given easy to follow. Simple to use
Useful
Share
Lg
Great company
Great and quick customer service, very helpful. Great gym and prices too
Useful
Share
PA
I contacted Ashbourne regarding my…membership
I contacted Ashbourne regarding my membership being frozen .I had response within 24 hrs . I was able to freeze my membership for 2 months due to personal circumstances.I really appreciate the time taken by staff to listen & get back to with a speedy response & resolution. Best wishes Sensei Richard’s
Useful
Share
C
Janet is a star!
I contacted Ashbourne services as it appears there was a larger amount being charged for my gym membership than expected. My fiancé has the same membership, taken out on the same day and didn’t have this hefty charge. Janet, on the live chat, explained what had happened and kindly rectified the problem. Thank you Janet for helping me and resolving the problem quickly.
Useful
Share
JE
Jemma - Excellent Speed and Customer Service
Wanted to cancel my subscription to a gym that use Ashbourne and the process couldn’t have been easier, I spoke to Jemma over email and my membership was cancelled straight away with no hassle. I then wanted to reinstate my membership and Jemma, again, did this super fast after a single email. Excellent customer service from Jemma who is an absolute credit to Ashbourne!
Useful
Share
CR
Spoke to Beverley today re being out…
Spoke to Beverley today re being out with contract and she was really helpful. Answered my questions quickly and got my cancellation sorted out really quickly.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.