Very positive experience
Very positive experience, nice route, everything well organized, spacious cabin, excellent level of cleanliness everywhere, friendly staff, good value for money
3.2
Average
211 reviews
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Review summary
A-ROSA Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about expensive and communication.
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Based on reviews, created with AISee what reviewers are saying
Poor Rhein en Flammen trip
This was a Rhein en Flammen trip. We were last in line and the fireworks were at least 1/2 mile away. Would have seen more had we stayed docked in Rudesheim. Beds were very hard. The A-Rosa Brava furniture is looking pretty "tired". Drinks were watered down. Never heard "boo" from Captain--I suppose there was one.
First, but not last time A-Rosa customer
The A-Rosa all inclusive is truly "All Inclusive." The staff was consistently friendly and helpful. The food was well prepared and in variety. The optional excursions were well organized and enjoyable and the free use of bicycles an unexpected perk.
Arosa Luna Südfrankreich
Wir haben auf der Luna eine Woche in Südfrankreich erlebt. Das Essen war lecker und abwechslungsreich, die Mitarbeiter überwiegend sehr freundlich und aufmerksam. Besonders Shaun, unseren Kellner, möchten wir loben: immer sehr freundlich, schnell, hilfsbereit und versucht jeden Wunsch zu erfüllen, top👍 . Herzlichen Dank🙏🏻. Das die Essenszeiten auf 1 bzw. 1 1/2 Stunden wegen der Arbeitszeit begrenzt sind, ist im Urlaub stressig. In der Getränkepauschale ist wenig enthalten. Auf Deck wird oft sehr lange auf Getränke gewartet oder wir haben diese an der Bar selber geholt. Das Schiff ist in die Jahre gekommen und das zeigt sich überall. Die Ausstattung ist nicht mehr zeitgemäß. Wir haben der Fahrt viele moderne, schönere Schiffe erleben dürfen. Auf dem Sonnendeck sollten die Liegestühle und Stühle mal gegen bequemere ausgetauscht werden. Loungemöbel nicht vorhanden. Der Blick auf das Wasser und die Gegend ist nur im vorderen Teil möglich. Ansonsten wird auf weißes Metall geschaut. Sehr schade… wir hätten gerne den Ausblick während der Fahrt genossen. Die Klimaanlage schafft es kaum gegen 32-38 Grad zu kühlen. Im Restaurant waren es 26 Grad. Wegen der Sonne waren die Rollos meistens unten, so dass es keine Aussicht gab. Wir würden so ein altes Schiff bei den hohen Preisen nicht wieder buchen.
Company details
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Contact info
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Website
www.arosa-cruises.com
All reviews
211 total • Write a review
Showing 181 - 190 of 207 reviews
R
RJE
US
Arosa Aqua. Southern Rhine Christmas markets. A great experience!
The Arosa Aqua river cruiser is a great experience. The boat is spotless. The cabins are a good size for a river boat and very well appointed. The food is buffet style and very good – especially the first day brunch. The waiter served dining with wine was even better. All the staff on the boat are wonderful. All the markets visited were perfection – especially Strasbourg, The only improvement would be shuttle busses to the markets rather than just expensive tours and more clarity on the distance from moorings to the market.
Date of experience: December 15, 2019
N
Name
US
Lack of information on transportation…
Lack of information on transportation from Munich to port city and back I’m still guessing. Emailed the company still no response. When i was at the at the end of booking it said it did not go through and then I seen on my Email. What’s that?
Date of experience: December 6, 2019
V
Verla
US
disappointed due to internet issues
I have no way to call out of the US so when having questions was unable to address them. I was booking to get the special that had to be booked by 11/30. I had everything completed and the computer kept working and not completing. At the end it gave me the message to call in as there was a problem. Well couldn't call and email was of no use so I wasn't able to take advantage of the E100 per person discount, very disappointing. Having a US number to help would be nice.
Date of experience: December 3, 2019
B
Bonnie
US
Booking Online…
With my daughter in Germany and with me in the USA, we were able to book online while talking to each other by phone It was easy to do after researching where we wanted to go and the time we wanted to travel. It was also very helpful that the web site was available in both German and English. Looking forward to our trip.
Date of experience: December 1, 2019
M
Michael
US
The ordering process at A-ROASA site is…
The ordering process at A-ROASA site is straihtforward and clear. Question sent to A-ROASA service mail was promptly and clearly answered, with all relevant info added. This in addition to eccelllent experience on last year cruise on Nothern Rhein with A-ROSA SILVA. Michael
Date of experience: November 25, 2019
G
Galina
US
Do not hesitate to make a choice in favor A_ROSA
I have been a regular customer of the company for several years. In 2019, unfortunately, I could not pick up cruise with A-ROSA on my vacation dates. We went jo sea cruise... and felt the difference. My conclusion: if there is opportunity, do not hesitate to make a choice in favor A_ROSA. The level of service, the quality of food and drinks are much higher. The beauty of the scenery, which can be admired from the ship, parking in the center of the city - this is distinguishes of river cruises. The comfort and size of the cabin are the same. A_ROSA ships also give the opportunity to use saunas, Jacuzzi and gym without long waiting. Separately I would like to note friendliness of personnel. A big plus for passengers with children is the possibility of accommodation a child up to 15 years with one adult at no extra charge. On-line booking is very convenient thanks to good navigation, payment through the site is always reliable. See you soon!
Date of experience: November 25, 2019
JS
Site easy to navigate and make booking.
Site easy to navigate and make booking.
Date of experience: November 13, 2019
NC
Sharing feedback
to be more customer-friendly, especially if Arosa is considering diversifying and attracting more international customers, the website could be more informative, for example stating more clearly upfront the differences between normal and international cruises, or information about availability and location of connecting cabins. This will give more assurance to customers signing up for the cruise. Otherwise, the follow up after booking has been made are prompt and comprehensive. Thank you.
Date of experience: November 9, 2019
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