Very positive experience
Very positive experience, nice route, everything well organized, spacious cabin, excellent level of cleanliness everywhere, friendly staff, good value for money
3.2
Average
211 reviews
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Review summary
A-ROSA Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about expensive and communication.
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Based on reviews, created with AISee what reviewers are saying
Poor Rhein en Flammen trip
This was a Rhein en Flammen trip. We were last in line and the fireworks were at least 1/2 mile away. Would have seen more had we stayed docked in Rudesheim. Beds were very hard. The A-Rosa Brava furniture is looking pretty "tired". Drinks were watered down. Never heard "boo" from Captain--I suppose there was one.
First, but not last time A-Rosa customer
The A-Rosa all inclusive is truly "All Inclusive." The staff was consistently friendly and helpful. The food was well prepared and in variety. The optional excursions were well organized and enjoyable and the free use of bicycles an unexpected perk.
Arosa Luna Südfrankreich
Wir haben auf der Luna eine Woche in Südfrankreich erlebt. Das Essen war lecker und abwechslungsreich, die Mitarbeiter überwiegend sehr freundlich und aufmerksam. Besonders Shaun, unseren Kellner, möchten wir loben: immer sehr freundlich, schnell, hilfsbereit und versucht jeden Wunsch zu erfüllen, top👍 . Herzlichen Dank🙏🏻. Das die Essenszeiten auf 1 bzw. 1 1/2 Stunden wegen der Arbeitszeit begrenzt sind, ist im Urlaub stressig. In der Getränkepauschale ist wenig enthalten. Auf Deck wird oft sehr lange auf Getränke gewartet oder wir haben diese an der Bar selber geholt. Das Schiff ist in die Jahre gekommen und das zeigt sich überall. Die Ausstattung ist nicht mehr zeitgemäß. Wir haben der Fahrt viele moderne, schönere Schiffe erleben dürfen. Auf dem Sonnendeck sollten die Liegestühle und Stühle mal gegen bequemere ausgetauscht werden. Loungemöbel nicht vorhanden. Der Blick auf das Wasser und die Gegend ist nur im vorderen Teil möglich. Ansonsten wird auf weißes Metall geschaut. Sehr schade… wir hätten gerne den Ausblick während der Fahrt genossen. Die Klimaanlage schafft es kaum gegen 32-38 Grad zu kühlen. Im Restaurant waren es 26 Grad. Wegen der Sonne waren die Rollos meistens unten, so dass es keine Aussicht gab. Wir würden so ein altes Schiff bei den hohen Preisen nicht wieder buchen.
Company details
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Contact info
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Website
www.arosa-cruises.com
All reviews
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Showing 191 - 200 of 207 reviews
GP
Online booking
With online booking the computer makes no difference between good or new customers. I mean, a good customer in my case (25 trips booked with A-ROSA in 19 years). When I want to make a new booking online for myself, even a few months in advance no cabine of my choice (cat D) is free, and then a few weeks before departure the cabine is suddently free??? But then I have already booked my rivercruise at another company G PAULUS (Clubnummer G12318709)
Date of experience: October 25, 2019
HR
Logical and clear reservation…
Logical and clear reservation application - thank You!
Date of experience: October 25, 2019
JA
Jason AU
US
Easy, seamless booking experience :D
There was no need to use language translators on the Arosa site.(I speak very little German). Everything was logically laid out and all stages of booking were simple. If I had questions, I received very prompt and detailed advise from Arosa staff. Great job!
Date of experience: October 23, 2019
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