
Apollo Hotels is a hospitality company operating a chain of hotels across the United Kingdom. The company specializes in providing comfortable accommodations for both leisure and business travelers, offering a range of services that include on-site dining, event spaces, and leisure facilities. Apollo Hotels aims to deliver quality customer service and create a welcoming environment for guests seeking efficient and enjoyable stays. Targeting families, business professionals, and tourists, Apollo Hotels caters to a diverse clientele looking for convenient lodging options. With a focus on accessibility and customer satisfaction, the company strives to meet the varying needs of its guests, ensuring a pleasant experience during their travels. For more information on their offerings, customers can visit their website at www.apollohotels.co.uk.
Reviewers express significant dissatisfaction with Apollo Hotels, highlighting a range of issues that detract from their experiences. Many customers report having to change rooms multiple times due to broken windows and uncomfortable conditions, with some rooms lacking air conditioning despite claims to the contrary.
The overall state of the hotels is described as tired and in need of updating, with complaints about noise levels and uncomfortable beds. Additionally, the staff's attitude is frequently criticized, with reports of rudeness and poor customer service. While a few guests note that some family rooms offer ample space, this does little to offset the overwhelming negative feedback regarding room quality and staff interactions. Overall, Apollo Hotels receives a strongly negative sentiment from its guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.4 | 8 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Feb 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 2.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“I stayed in the Apollo hotel the weekend just gone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.4 out of 5 (poor) | 67 out of 100 | 1.4 out of 5 (poor) | — | 8 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Apollo Hotels is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.4).
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Apollo Hotels is a hospitality company operating a chain of hotels across the United Kingdom. The company specializes in providing comfortable accommodations for both leisure and business travelers, offering a range of services that include on-site dining, event spaces, and leisure facilities. Apollo Hotels aims to deliver quality customer service and create a welcoming environment for guests seeking efficient and enjoyable stays. Targeting families, business professionals, and tourists, Apollo Hotels caters to a diverse clientele looking for convenient lodging options. With a focus on accessibility and customer satisfaction, the company strives to meet the varying needs of its guests, ensuring a pleasant experience during their travels. For more information on their offerings, customers can visit their website at www.apollohotels.co.uk.
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