American Freight Furniture, Mattress, Appliance

3.443 out of 5 stars
3.4
Average1,000 reviews

TrustScore

3.4
3.443 out of 5 stars
Average
5 out of 5 stars
515
4 out of 5 stars
76
3 out of 5 stars
49
2 out of 5 stars
57
1 out of 5 stars
303
1,000 reviews in total

Review summary

American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Purchased two different laundry centers…

Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This Store Is Awesome

The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is v...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service on washing machine purchase

I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovan...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Josh was wonderful and went above and…

Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.

0
0
🔥 High engagement

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over 6 years ago
5 out of 5 stars

Couch purchase

The manager was great in explaining all the details about purchases and materials.

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Natalia Sabet
Natalia Sabet
1 reviews
over 6 years ago
1 out of 5 stars

Horrible Horrible Horrible

Horrible Horrible Horrible. Spent $4500 cash on furniture items. Waited 2 weeks for delivery. On delivery day didnt even get a phone call that they werent coming that day that they guarenteed. Was told to wait more time. I said I couldnt i took the day off for it to arrive today! Was told you can get your money back then, it will be in a check and u will have to wait 15 days. This was the Syracuse Ny location on Erie blvd. Very un professional. never again

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April Gilbert
April Gilbert
1 reviews
over 6 years ago
5 out of 5 stars

Great place very nice people

Great place very nice people. Love our new sectional.

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Z Halpin
Z Halpin
1 reviews
over 6 years ago
4 out of 5 stars

Love the furniture that I bought

Love the furniture that I bought. Not as crazy about the delivery guys- they were on time, but they wouldn’t take the shipping cardboard with them, and I had to remind them to put the knobs on the outside of my dresser. I’m also not convinced that they put the loveseat together right.

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Mike austin
Mike austin
1 reviews
over 6 years ago
5 out of 5 stars

Great place to get stuff at a decent…

Great place to get stuff at a decent price never had any problems with anything I purchased.

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sheila
sheila
1 reviews
over 6 years ago
5 out of 5 stars

Great de

The sales associate was professional and courteous and helped me get what I needed quickly and efficiently.

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Shaun
Shaun
1 reviews
over 6 years ago
5 out of 5 stars

Service was excellent!!

Service was excellent!!

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FRANK MORRIS
FRANK MORRIS
1 reviews
over 6 years ago
5 out of 5 stars

Very professional

Very professional

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over 6 years ago
5 out of 5 stars

They have an amazing customer service

They have an amazing customer service. I was very pleased and I left really happy with my order.

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Molly ingram
Molly ingram
1 reviews
over 6 years ago
5 out of 5 stars

Had a great experience will be back to…

Had a great experience will be back to get more soon

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over 6 years ago
2 out of 5 stars

Delivery is unreliable

I don't know that it's fair for me to rate the business poorly, (because, supposedly, they contract out for their deliveries) but I am super annoyed with the way my furniture delivery went. It was supposed to be delivered a Sunday, but not all of it was ok the truck. Then, it was supposed to be delivered first thing Monday morning..... It came at 4 pm. One of the pieces was shattered from delivery and getting the replacement took an extra 3 days. I don't know about you, but I would find someone else to do my deliveries if that's how they do business.

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over 6 years ago
5 out of 5 stars

we were greeted and all of my questions…

we were greeted and all of my questions were answered ….. sand(aka) Loraine was very helpful all the way through the process..

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Stacia P
Stacia P
1 reviews
over 6 years ago
3 out of 5 stars

Furniture is great but the financing…

Furniture is great but the financing company is not!

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over 6 years ago
5 out of 5 stars

Super fast service

Super fast service

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Christa Gore
Christa Gore
1 reviews
over 6 years ago
5 out of 5 stars

My experience was fast and simple

My experience was fast and simple. I was so surprised that the employees load and secured it to our vehicle. My kids love their mattresses for their new beds and I love that they have best prices in town

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Phil Delong
Phil Delong
1 reviews
over 6 years ago
1 out of 5 stars

Rude employee

Rude employee

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over 6 years ago
5 out of 5 stars

Great place 2 buy furniture and saves…

Great place 2 buy furniture and saves lots of if u going 2 the roseville make sure yall c bukkey she the truth

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Paul Bostick
Paul Bostick
1 reviews
over 6 years ago
1 out of 5 stars

Product was not delivered on date…

Product was not delivered on date promised. Delivery date was not changed until 8 PM on original delivery date. NO ONE was able to give any information on when to expect delivery. Your customer service is horrendous. I think I deserve a rebate for the huge inconvenience and the terrible customer service

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over 6 years ago
5 out of 5 stars

Great prices

Great prices, great customer service!!!

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Tracy Jones
Tracy Jones
1 reviews
over 6 years ago
5 out of 5 stars

I had a great experience with Larry my…

I had a great experience with Larry my salesman he has great customer service skills and my to be move to upper management. I will definitely be returning to buy more stuff.Thank you

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