American Freight Furniture, Mattress, Appliance

3.443 out of 5 stars
3.4
Average1,000 reviews

TrustScore

3.4
3.443 out of 5 stars
Average
5 out of 5 stars
515
4 out of 5 stars
76
3 out of 5 stars
49
2 out of 5 stars
57
1 out of 5 stars
303
1,000 reviews in total

Review summary

American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Purchased two different laundry centers…

Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This Store Is Awesome

The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is v...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service on washing machine purchase

I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovan...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Josh was wonderful and went above and…

Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.

0
0
🔥 High engagement

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over 6 years ago
4 out of 5 stars

Would like to see all available sets at…

Would like to see all available sets at location not at another store. Very happy with our sectional

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over 6 years ago
4 out of 5 stars

Great price

Great price and fast delivery

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over 6 years ago
5 out of 5 stars

American Freight

Good deal and professional service

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Bre0351
Bre0351
1 reviews
over 6 years ago
2 out of 5 stars

Lies

Same day delivery was a complete lie. I won’t be back

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roberta soto
roberta soto
1 reviews
over 6 years ago
5 out of 5 stars

I am very satisfied with my purchase…

I am very satisfied with my purchase and the service was awesome thanks so much for all your help and the representative that was his first day great job keep it up

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Anonymous
Anonymous
1 reviews
over 6 years ago
1 out of 5 stars

Horrible

Horrible. Do not trust. They charge you when they want and will do it daily

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over 6 years ago
5 out of 5 stars

Good group of guys went and found what…

Good group of guys went and found what I was looking for paid for it they loaded it up and I was on my way definitely go back there.

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over 6 years ago
4 out of 5 stars

Great store bought our loveseat there.

Great store bought our loveseat there.

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over 6 years ago
3 out of 5 stars

Bad Customer Service

The customer service was not very good at all. The guy that helped me was rather cocky and acted like i was just another sale for him. I would recommend the business but not the sales person. The gentlemen that helped strap the bed to my car were way more friendlier and nice.

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over 6 years ago
5 out of 5 stars

Awesome experience!

Awesome experience!! Was given excellent customer service and very professional!!

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James Modlin
James Modlin
1 reviews
over 6 years ago
5 out of 5 stars

Very knowledgeable and helpful staff…

Very knowledgeable and helpful staff good quality products. Definitely going back whenever I'm in need household furniture

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over 6 years ago
2 out of 5 stars

When we received our 1st delivery they…

When we received our 1st delivery they wanted to charge me more then what was wrote down on our statement. Which was $75 ,the delivery guy said it was $90 because it was coming from a store further away. I was NOT informed and they unloaded the furniture and when I showed them my statement the guy said 90 or he is loading it back on the truck. I called the store and informed them. The guy was gonna call the other store. Which they did deliver that night. The mattress was the wrong one and I had to go to the store and complain. The guy wrong us up for the wrong one and then we had to pay the difference which this whole thing was a bad experience. He then said they will swap the mattresses out and then said it will be delivered on Thursday after 6pm because we work till 5. Never showed I called them on Friday and they said it was coming from Cleveland which we dont know why. Didnt get delivered till 930 PM on Friday night.

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over 6 years ago
5 out of 5 stars

Good job

Good personnel and good pricing

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Corey
Corey
1 reviews
over 6 years ago
5 out of 5 stars

Quick easy and hassle free

Quick easy and hassle free

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PR
PR
1 reviews
over 6 years ago
5 out of 5 stars

Great customer service and reasonably…

Great customer service and reasonably priced furniture! :)

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over 6 years ago
5 out of 5 stars

They were very professional keep up…

They were very professional keep up the good work

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Stephanie
Stephanie
1 reviews
over 6 years ago
5 out of 5 stars

The salesman knew I was in a hurry

The salesman knew I was in a hurry, that I came in with knowledge of the product I wanted and did make a comparable product upgrade suggestion with no impact to the buying amount. I appreciated no heavy-handed pushed tactics, and have already recommended the store to someone else. Thank you

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Oz Balci
Oz Balci
1 reviews
over 6 years ago
5 out of 5 stars

Good products and great service

Good products and great service. Jeff was so helpful and kind. We will definitely be back.

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Sylvia Devore
Sylvia Devore
1 reviews
over 6 years ago
5 out of 5 stars

Love American Freight... Hate the delivery company

I have bought furniture from American Freight twice and both times I have had an amazing experience with the purchase process. The delivery company they used during my most recent experience was NOT a very good one.

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Melisa Vetter
Melisa Vetter
1 reviews
over 6 years ago
4 out of 5 stars

the pricing is very good but I don't…

the pricing is very good but I don't like the high monthly payment plan or the exrremely high interest rate if you don't pay off in 90 days.... but other than that - I am happy with my purchase so far

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