Is Altar'd State a legitimate company?
Yes, Altar'd State is a legitimate company with a significant number of reviews. They have a mix of positive and negative experiences, including noted customer service interactions.

Altar'd State is a women's clothing retailer that offers a diverse range of apparel and accessories designed for contemporary fashion-conscious consumers. The company provides a selection of trendy clothing items, including casual wear, dresses, activewear, and outerwear, catering to various styles and occasions. Altar'd State emphasizes a commitment to philanthropy, with a portion of their profits directed towards charitable initiatives, which resonates with socially-minded shoppers. The target market for Altar'd State primarily includes women seeking stylish and unique clothing options that reflect their personal style while supporting a cause. By combining fashion with a mission of giving back, the company appeals to customers who value both aesthetics and social responsibility. The user-friendly website, www.altardstate.com, serves as a platform for customers to browse and purchase their offerings easily.
Reviewers frequently report negative experiences with Altar'd State, citing customer pain points more often than praise. Common complaints include order, store, ordered, customer.
A smaller set of reviewers mention positives such as great, store, service, experience. Overall sentiment is predominantly negative based on 54 reviews and an average rating of 2.5 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 54 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 2.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 2 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 54 most recent reviews.
“Reached out to this company and all I can say is the customer service I received was fantastic”
“Tried to use the gift card wouldn’t let me so I called the number and did the order with customer service she said ev...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Women's Clothing.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 54 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Altar'd State is #4 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 1.7).
54 reviews of Altar'd State. Filter by what matters to you.
Over a year ago
Returned an item ordered for my granddaughter couple of days after receiving it. I waited over a month for the the money to be returned. Received an email apologizing for the delay with a gift card fo... See more
Quick answers to the questions people ask most.
Yes, Altar'd State is a legitimate company with a significant number of reviews. They have a mix of positive and negative experiences, including noted customer service interactions.
No, Altar'd State is not a scam. They have verified reviews, and while there are some safety concerns raised about shipping and item quality, many customers have reported positive shopping experiences.
Altar'd State specializes in women's clothing, offering a variety of styles including dresses, tops, and accessories. However, some reviews mention quality concerns with certain items.
Altar'd State accepts various payment methods, including credit cards and PayPal. It's advisable to check their website for the most up-to-date payment options.
Altar'd State has a return policy that can be cumbersome for online orders, with some customers reporting long wait times for refunds. It is recommended to review their return guidelines before making a purchase.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 65% are 1–2★.
Ordered a dress to the UK via family, unfortunately it arrived broken but fixable. Reached out to this company and all I can say is the customer service I received was fantastic. Response within 20 minutes and resolution provided with an apology. Very impressed.
Returned an item ordered for my granddaughter couple of days after receiving it. I waited over a month for the the money to be returned. Received an email apologizing for the delay with a gift card for delay. Tried to use the gift card wouldn’t let me so I called the number and did the order with customer service she said everything was fine and I’d received an email. Received nothing except a charge on my bank card for the difference. Suddenly today just 3 days before I need the dress I ordered I notice the change is off my bank card and I assume the order didn’t go through. Will not do business with this place online again. Never had a problem with the clothes when we had an actual store in the mall but their online process is horrible.
Shipping was super quick, but they sent a dirty dress. It was stained, snagged, smelled heavily of perfume, and had loose threads. Not sure how they could have missed these things before they mailed the dress out.
Horrible customer service. Ordered a dress a month ago never received it just made a fedex shipping label to charge my Credit card..they tried blaming fedex but fedex can't deliver what they didn't receive! Horrible Horrible company will never ever order anything from them again! Maybe in store shopping is a better experience but I have no desire to purchase anything from them again!
I love this brand! The clothes aren't for everyone and that's okay, but they are really pretty and their sales are awesome. I had an issue with one of my dresses and the customer service was one of the best I have ever dealt with.
Cheap clothing, zippers feel like they are going to rip off when you pull them. Impossible to return things without a charge unless you do it in store. Show up in store and the place is swarmed.. only letting one in and one out, I’m not waiting in line to return cheap ill fitting clothes, it’s all just a lot. And not for Anything good.
awful. Placed an order for my daughters birthday, payed extra for shipping, 8 days later found out item being returned to shipper! missed my daughters birthday ! and now have to wait 7 days for funds to be returned. first order arrived on time. quality was no better than shein. save your money !
I remember when altered states first opened at the mall there were some clothes that would appeal to not just 20 or early 30s ages, but to a much wider Generational Customer base. The last time I looked online, there are mostly crop tops and very short skirts. I understand they’re trying to reach a certain demographic, however, A lot of these styles are very provocative for a store that claims to be Christian oriented.
Great Experience
Horrible. I ordered a necklace, that I would have never ordered if I saw it in store. So cheap looking and poor quality. Such a waste of money.
Went in store and wanted a pair of pants, but they had a stain, so I ordered them online. Then, when they arrived to my house, I got a obviously worn pair that was all black on the bottom, had water stains, and other stains all over the pants. These pants are $78, so I expect a new and never worn pair of pants, but these were so obviously worn and destroyed. One thing for stains in stores, but there should be none on my online order.
Ordered a product with incorrect address but seller refuses to cancel. Purchased over $100 in Jewlery for a loved one but apple pay put in my old address. Immedicatly I tried to contact customer support but they refused to cancel. The order didn't ship until 3 days later and to an incorrect address.
Ordered 2 physical gift cards on 12/2/24 but received an email shortly after saying my order was "partially cancelled." Email wouldn't load properly on any device so it was unclear exactly what was cancelled. Called today and was told the entire order was cancelled. What company runs out of gift cards during the holiday shopping period? December 2nd isn't exactly at the last minute. So, I decided to get an e-card for my granddaughter. Chose the Christmas tree card but had it sent to my own email so I can put it under the tree for her. However, when it arrived there isn't anything decorative about it. No color, no tree picture, nothing. What's the point of all those choices for e-cards?? This was my first encounter with Altar'd State and will be my last!
Ordered items for my wife for Christmas. Got order confirmation, card charged, etc. Got an email a day later that my order was canceled because they were now out of stock. Talked to customer service and they basically said “oops lots of people wanted these and we oversold. Also we aren’t ordering more sorry” Buy elsewhere
Cam at the store in Crabtree mall in NC is AMAZING! My grandmother passed away a few days ago and I was so nervous to go shopping for a funeral dress. Cam helped me find the perfect dress and was so kind/helpful the whole time.
everyone working there was so sweet and kept the store open longer for me to find a dress. helped search the entire store and website and found me the perfect dress. went to arizona scottsdale quarter location
Usally I have a great time shopping at altard state but this time unfortunately was a terrible experience. I am usually greeted well when i’m in the dressing room however today was awful. I was shopping with my friend and a lady named Sirena was helping us out. She was so awful fat shaming my friend i couldn’t believe the words she was saying. I will never be going back to that store.
I took my wife and daughter there today, in the Summerlin, Las Vegas location. The caucasian lady with black hair was extremely harsh in the way she spoke and her attitude to help. Noticed she was nice to all the young caucasian guest, but not to my wife and daughter, who are Asian. Even while waiting, I got up and asked her if she knew the closest coffee place, and she answer harshly and short, “across the street”. Which was not exact, but across and all the way down to the right past 5 or 6 stores. Honestly, felt she had a thing against Asians. Never will my family ever enter that store.
I was looking forward to shopping at Altar 'd State at this location with my daughter. We've been to other stores and had a pleasant experience every time. We like that it's a Christian based establishment and their association with volunteer work. My daughter loves the clothes, but when we went inside the sales associates did not represent the morale of the the company. They had on belly shirts and no customer service. There was no urgency for store presentation, associates gossiping over in a corner. Meanwhile, clothing all over the floor, my daughter tripped over them more than once. No one at the register. We had to hunt someone down to ask a question because everyone disappeared at the same time. The management at this location is very negligent and it shows. I know this does not represent all locations. This one is by far is the worst I have ever visited. The staff here are more interested in gossiping, disappearing and ignoring customers than applying any effort. Do not waste your money at this store. Location: Altar'd State, 1 American Way Unit C143 East Rutherford, NJ 07073
Purchasing from the Altard State website, I have received stained clothing 4 times. 2 of these items were on sale, and 2 were full price. The 4th time occurred today, and I must say I’ve had enough. Is anyone checking these products for stains? Some have makeup stains, some have markings, and some just look plain dirty. Although I appreciate customer service reps refunding me, I still cannot believe that the website has sent me stained clothing on 4 separate occasions (and they weren’t cheap). The AS stores are much, much better in terms of cleanliness with their clothing, at least from my experience. The website, however, must require their employees to actually CHECK the clothing before mailing me items that look stained and dirty. Until then, I will no longer order from the website.
Altar'd State is a women's clothing retailer that offers a diverse range of apparel and accessories designed for contemporary fashion-conscious consumers. The company provides a selection of trendy clothing items, including casual wear, dresses, activewear, and outerwear, catering to various styles and occasions. Altar'd State emphasizes a commitment to philanthropy, with a portion of their profits directed towards charitable initiatives, which resonates with socially-minded shoppers. The target market for Altar'd State primarily includes women seeking stylish and unique clothing options that reflect their personal style while supporting a cause. By combining fashion with a mission of giving back, the company appeals to customers who value both aesthetics and social responsibility. The user-friendly website, www.altardstate.com, serves as a platform for customers to browse and purchase their offerings easily.
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