I am very happy.
I am very happy. Excellent service.
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4.8
Excellent
1,000 reviews
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Review summary
247 Home Rescue is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Great experience
Thomas, the engineer was very friendly and knowledgeable. He offered fantastic customer service. Highly recommended
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Great job
Called in advance, turned up on time, polite on arrival, left no mess. Perfect!
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Unexpected Call… Great Result
The call initially came out of the Blue late evening as I was looking at and comparing the quote with my existing cover. The agent was able to put me at my ease by providing evidence of his authenticity. He outlined in a little more detail the main benefits and answered my questions making sure I understood
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Company details
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Website
www.247homerescue.co.uk
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1,000 total • Write a review
Showing 221 - 230 of 996 reviews
Sd
Left without electricity.
The electrician turned up 7 hours after calling in. Eventually identified the issue. However despite the consumer unit tripping again, he didn’t investigate further. 2 hours later it tripped again. We managed to sort it out ourselves. At 8.30pm, it tripped again. After calling 24/7, I was told someone would call the next morning, despite it being 24/7. Not quite 25/7 to leave someone with a disability with out hot water. I called again the next morning as no one had called. I was told someone would call me. Whilst waiting, I identified what the fault was, the same as on the Saturday, but a different area. As I knew what the issue was I removed the sockets to restore power. As a result of me removing the sockets to restore power, something that should have been done in the beginning, I was called to be told they wouldn’t be sending an electrician. The point of 24/7 is to get you an emergency engineer as soon as possible. What it actually stands for is that they will get you an emergency engineer ‘within’ 24 hours. I also thought the point of 24/7 was to ‘fix’ the problem, but in this case, that definitely did not happen. As a result, I will be looking for alternative cover. 24/7 certainly missed the mark, especially for someone with a disability.
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LF
Engineer Azaz Ahmed arrived when he…
Engineer Azaz Ahmed arrived when he said he would. He was polite and courteous and carried out the necessary work and tests. Explained what he had done and gave me the opportunity to ask any questions.
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