247 Home Rescue
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Left without electricity.
The electrician turned up 7 hours after calling in. Eventually identified the issue. However despite the consumer unit tripping again, he didn’t investigate further. 2 hours later it tripped again. We managed to sort it out ourselves. At 8.30pm, it tripped again. After calling 24/7, I was told someone would call the next morning, despite it being 24/7. Not quite 25/7 to leave someone with a disability with out hot water. I called again the next morning as no one had called. I was told someone would call me. Whilst waiting, I identified what the fault was, the same as on the Saturday, but a different area. As I knew what the issue was I removed the sockets to restore power. As a result of me removing the sockets to restore power, something that should have been done in the beginning, I was called to be told they wouldn’t be sending an electrician. The point of 24/7 is to get you an emergency engineer as soon as possible. What it actually stands for is that they will get you an emergency engineer ‘within’ 24 hours. I also thought the point of 24/7 was to ‘fix’ the problem, but in this case, that definitely did not happen. As a result, I will be looking for alternative cover. 24/7 certainly missed the mark, especially for someone with a disability.