Worldwide Parcel Services Ltd Reviews

Very efficient. Good communication and the parcels always get there! What more could you want?

Great service

Wow, excellent service! I am so impressed with the ease of use of the website, the collection as and when stated, the tracking is brilliant (I had so much fun with my son who is in Australia watching the route of the parcel), the communication is good and the price is great value for money. One very happy customer - UK to Australia in5 days.

Fantastic service sent a parcel to New Zealand and was there within 7 days

Excellent service. Exceeded expectations

Amazing service

Fantastic service!!!! Can only recommend. I only and always use worldwide for my parcel to move. I have tried to use competitors and they failed to deliver without giving any reason. I moved to worldwide parcel and all went smoothly!

Great service, value for money

Excellent service. Fast and efficient and the best prices I could find anywhere on the internet. Sent a large parcel to Spain. Great communication and just booked in time for same day collection. Only problem was a hold up in customs at Barcelona due to the lack of a senders address. Maybe an over sight by me but assumed it was on the despatch label that was emailed to me. Have to be honest I didn't check! Will definitely use this service again.

The WPS web site is slick, and makes booking a shipment pickup easy. However, when we booked a pickup of a box 80x60x60 weighing 46kg, all did not go well. Firstly the courier arrived on the scheduled day, and refused to uplift the box. When we inquired with WPS why, we were informed that 'as it was a crate and not a parcel there would be an additional £175 charge' The size and wight of the box was fully disclosed, WPS took payment, and their-by accepted the the box for shipping. To retrospectively add £175 is dishonest. Beware of the glossy website! Hello Richard. Let me reply to the comments you have made. Yes, you did offer a 10% discount on shipping and made the suggestion to use two smaller boxes. This offer was made twice, by Theresa and yourself. I twice advised you that smaller boxes were not an option due to the size of the main item being shipped You say that 'I was not prepared to help' the delivery driver with the shipment. I am in New Zealand, so it would be very difficult for me to help! The residents of the pick up location were unable to help due to age and infirmity. The request for a two man lift was made simply because one man refused to collect the shipment! The bottom line, and the point you are conveniently failing to acknowledge, is that the size and weight of the shipment was know to you. If this was not considered a parcel, then why accept and charge for the service? I still stand by my original comments, and whilst 'dishonest' might not be an appropriate word, I definitely think this this is a sharp practice and not at all transparent. If it was transparent, the £175 charge would have been flagged and added before payment was requested. Yes, I did request a 15% discount. I felt that I'd done everything I could have, answered all the questions asked on the website correctly and yet, though no fault of my own, I was faced with a considerable increase in the original service that I'd paid for wholly due to the way the website worked. I respect your company's position not to offer that discount. I suggest you have another look at your website, to see where it could be improved to prevent this happening in the future. Final comment regarding your statement "You were not faced with a "considerable" increase as with the discount offered you would have been within about 3% of the original charge." Now who is leaving out 'certain points'! This is another misleading statement as to 'have been within about 3% of the original charge' you required that the original box was repacked into two smaller boxes. I told you on multiple occasions that this was not an option due to the size of the main item being shipped. I will leave it for others to judge whether or not you are a good company to deal with. I have posted these comments to help others avoid the issues that I have experienced.

Easy to use the website and parcel collected on the day of my choice. Only took a week to reach Australia. Very pleased.

Great service , reliable, every stage tracking with dates and times, so easy to follow and I was reassured the parcel was being delivered in Australia. Will definitely use again

the total overview is awful. My parcel was delivered not in 3-5 working days but in 4 weeks. And what is more - they broke my parcel where it was said- fragile. I'm very disappointed with the service which they provide. I will never come back here.

Have previously struggled to send parcels to Australia via other parcel companies but with WPS the booking & customs system is simple easy & delivery very quick - I only use this company now highly recommended

Prompt collection, excellent tracking, fast delivery. Have used before and will definitely use again.

Absolutely fantastic company to deal with. I have sent 2 large parcels now overseas and they have not only got there within a good time frame, whenever I had any questions I just emailed and got a response within the hour. I will praise this company and recommend anyone sending a parcel overseas uses them especially for larger parcels. The customer service is brilliant from Richard and his team. If you have a parcel to send -definitely use them! I’ve been using another company for years and it has caused me so much stress so to find a company like this has given me peace of mind knowing the service you recieve.

Parcel to my family in Western Australia . Have used WWPS a few times over the last few years & always find them to be very competitive with prices & the delivery service is quick & efficient. Although this time around my shipment was held up a couple of days in the Netherlands & was a bit concerned by this. But did expect some delay due to some Covid restrictions , But after 48hrs my shipment started to move again. & My family recieved their parcel of gifts within a week from collection from my home & in plenty of time for their birthdays. So was very pleased.

Everything went smoothly! No complaints.

Reliable as usual