9 months ago
Do not waste your time!! Ordered from them over 2 weeks ago with a delivery time of 3-5 business days. It’s been 12 business days since, and had no notice of dispatch. Attempted to email them a week a... See more
10 months ago
Easy transaction very fast delivery and very polite and professional staff!! Excellent doing business with them!!
10 months ago
Always helpful, friendly, and competitive prices with most items.
This company always puts its customers first. Attentive to my needs, promptly dispatching my orders and delivering first rate products. I very much recommend ’Williams Medical’ Jeffrey R Timmis
The lady on the phone was extremely helpful and helped me decide which otoscope to buy with the best spec within my budget - product then arrived as promised and works well.
Efficient and attentive
Quick and very pleasant over the telephone
Unbelievably quick service. Ordered and despatched my husband's INR testing device so swiftly with no fuss. Also polite, friendly and helpful on the phone.
Called to query an accessory for an item that was being discontinued by the brand. The customer service team I got through to were both kind and informative! Helped me source the item I was looking for and let me know exactly what stock they had left to offer.
Always very helpful when I ring. Orders arrive quickly next day normally
Excellent service.From initial telephone call to delivery of test strips was less than 36 hrs. Understanding staff in the office together with an efficient payment process makes for a first class experience.
Easy ordering & payment system Excellent delivery
Good customer support
Wanted to Order an inr machine for my son , the lady on the phone was so helpful made sure that it was right for him , also sent me a link to order which was very helpful for a senior citizen 😂received the machine the next day excellent service would definitely recommend
Always an easy experience, very helpful sales team
Excellent customer care, very fast and effeicent service.
After having been recommended to W.M.S LTD via my local anticoagulant clinic I purchased one of their Coaguchek machines. I was greeted byTina Theobold who was OUTSTANDING! Very knowledgeable and so helpful, she went above and beyond as my purchase was an urgent one and I needed speedy delivery. She talked me through everything and reassured me that I would have the monitor the next day and that she would personally track the progress, which she duly did. True to her word she sent me a confirmation email to confirm and also dealt with the issue of the missing 6 strips and got them delivered by 10am the following day as she was aware that I had to attend the anticoagulant clinic the next day so they could observe me using the machine. Tina went above and beyond and should be credited for her professionalism and attention to detail. I cannot recommend this company enough!
Very polite staff to deal with, simple ordering and super quick delivery, thank you
Great phone experience placing my order and talking through the products I required, very customer focused experience.
Friendly and efficient staff
The ease of placing an order.
Always very pleasant and helpful on the phone.
Always excellent service
Based on analysis of 26 reviews rated 1-2 stars for Williams Medical
“Ordered from them over 2 weeks ago with a delivery time of 3-5 business days”
“Your endless list of negative reviews are testimony to your unethical approach to customer care”
“Initially my emails were unanswered, further to correspondence from me threatening a dispute through the bank I recei...”
“Attempted to email them a week ago for an update and had no response either”
“Not received my order after over a month, when I got a message from DHL saying it was delivered I received a complete...”
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Williams Medical Supplies is a leading provider of disposable medical products, pharmaceuticals, and medical equipment in the UK. The company specializes in offering a wide range of essential items needed for healthcare settings, including hygiene solutions, medical supplies, and diagnostic tools. Their product offerings cater primarily to healthcare professionals, clinics, and medical practices seeking reliable and high-quality supplies to support patient care. With a focus on convenience and efficiency, Williams Medical Supplies ensures that healthcare providers have access to the products they need, such as examination gloves, urinalysis reagent strips, and pharmacy refrigerators. The company also emphasizes sustainability by featuring innovative hygiene solutions from trusted brands. Through their user-friendly online platform, customers can easily browse and purchase essential medical supplies, making it a valuable resource for the healthcare community in the UK.
Williams Medical receives overwhelmingly positive feedback, with many customers praising the quick delivery and helpful staff. Reviewers frequently highlight the efficiency of the service, noting that orders are often dispatched promptly and arrive as expected, sometimes even the next day. The professionalism and friendliness of the staff contribute to a pleasant customer experience, making transactions smooth and easy. However, there are some complaints regarding order fulfillment, with a few customers experiencing delays and issues with stock availability on the website. Despite these isolated incidents, the majority of consumers express satisfaction with the competitive pricing and overall service quality. Overall, Williams Medical is viewed positively, with a strong reputation for reliability and customer support.
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