9 months ago
Do not waste your time!! Ordered from them over 2 weeks ago with a delivery time of 3-5 business days. It’s been 12 business days since, and had no notice of dispatch. Attempted to email them a week a... See more
10 months ago
Easy transaction very fast delivery and very polite and professional staff!! Excellent doing business with them!!
10 months ago
Always helpful, friendly, and competitive prices with most items.
Helpful .however right address on parcel but wrong postcode. Perhaps a bit more vigilant when printing address label. Still had my parcel delivered the next day though
I was able to pay over the phone.
I ordered a coagucheck machine and it was there the following day. I felt that was excellent service. The person I spoke to was pleasant and informative. Good company to work through.
Great product and service Very pleasant person on the phone. Incredibly past despatch and delivery
Very helpful and quick to deliver
Order processed incorrectly but rectified as soon as highlighted
Very helpful
Prompt service
There were a few communication issues (technical problems, no reflection on members of staff!). Staff were very helpful to fix and sort us out. Very fast service once set up too
I'm so pleased with the Coaguchek InRange meter that I bought. Williams Medical were really nice to deal with, very helpful & knowledgeable & I was checking INR at home in no time. I would recommend highly.
I had a very positive experience. Tina from customer sevice was professional, polite and friendly and was extremely knowledgeable regarding the product that I was looking for. I was so impressed with the speedy delivery (2 days) and would definitely order from them again
Its always great dealing with your company, excellent service as always. Thank you.
Super phone support; arrived within 2 days; good price ; super service - they did exactly what they said they’d do !
The item I requested had a very short expiry period which was very unexpected.
A very good shopping experience from Williams Medical. Customer service were very helpful indeed in solving a query i had.
Good range of items - quick delivery - fair pricing Nice, Friendly staff - always pleasant and eager to help
Once set up with Williams, repeat ordering is easy and efficient. Two day delivery is typical for me in Scotland. Williams keeps my account details and informs me that excludes my bank details so I have that handy. I opt to pay immediately so hold while I am transferred to the appropriate person. If like me you were unhappy with the original Roche lancet "pen", order some Accu-Chek Safe-T-Pro Plus single use lancets with 3 depth settings. Keep the original yellow lancets as they are also good for dealing with foot blisters. If your INRange device informs you of a limited life time, contact Roche Diagnostics. Williams have the number. I have Apple iOS devices and the downloaded software did not work for me but I followed the help instructions, sent it off to Roche on a Friday at lunchtime to receive it back reset with the latest operating system installed on the Monday morning during a bank holiday weekend! I only paid to send it from my Post Office. If you want to buy an INRange computer, buy direct from Williams/Roche for the cheapest deal. Finally, I bought the Coaguchek XS as a result of returning from holiday and a phlebotomist informing me my INR exceeded 9 so I now take that on holiday with the appropriate test strips. I upgraded to an INRange device which is easier to use so stays at home. I make sure I have both devices compare with each other and that of my point of care.
Always great communication always comes when it should. If its not in stock its usually in pretty quickly. Doing a great job. Thanks
Coaguchek strips ordered by phone, paid online and received a day later. Super service thanks
Friendly staff and very efficient
Based on analysis of 26 reviews rated 1-2 stars for Williams Medical
“Ordered from them over 2 weeks ago with a delivery time of 3-5 business days”
“Your endless list of negative reviews are testimony to your unethical approach to customer care”
“Initially my emails were unanswered, further to correspondence from me threatening a dispute through the bank I recei...”
“Attempted to email them a week ago for an update and had no response either”
“Not received my order after over a month, when I got a message from DHL saying it was delivered I received a complete...”
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Williams Medical Supplies is a leading provider of disposable medical products, pharmaceuticals, and medical equipment in the UK. The company specializes in offering a wide range of essential items needed for healthcare settings, including hygiene solutions, medical supplies, and diagnostic tools. Their product offerings cater primarily to healthcare professionals, clinics, and medical practices seeking reliable and high-quality supplies to support patient care. With a focus on convenience and efficiency, Williams Medical Supplies ensures that healthcare providers have access to the products they need, such as examination gloves, urinalysis reagent strips, and pharmacy refrigerators. The company also emphasizes sustainability by featuring innovative hygiene solutions from trusted brands. Through their user-friendly online platform, customers can easily browse and purchase essential medical supplies, making it a valuable resource for the healthcare community in the UK.
Williams Medical receives overwhelmingly positive feedback, with many customers praising the quick delivery and helpful staff. Reviewers frequently highlight the efficiency of the service, noting that orders are often dispatched promptly and arrive as expected, sometimes even the next day. The professionalism and friendliness of the staff contribute to a pleasant customer experience, making transactions smooth and easy. However, there are some complaints regarding order fulfillment, with a few customers experiencing delays and issues with stock availability on the website. Despite these isolated incidents, the majority of consumers express satisfaction with the competitive pricing and overall service quality. Overall, Williams Medical is viewed positively, with a strong reputation for reliability and customer support.
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