Snippets of my email to Winn.
I am honestly appalled by the level of unprofessionalism I have experienced from your company. The complete lack of communication and failure to document important information is unacceptable.
At 10:47 today, I received a call from Winn Solicitors, from a lady named Ellie - who informed me that my car has to be scrapped and asked for my decision. I have already dealt with this issue, received the settlement money weeks ago, and my car has already been scrapped. Why on earth has this not been documented in my file? This is basic record keeping, and your team’s failure to do so is disgraceful.
Furthermore, from DAY ONE, I’ve had to repeat myself to multiple agents about simple matters, including my refusal to have a hire car at a previous stage because I was not in a condition to drive. One conversation should have been enough, yet I’ve been forced to repeat myself multiple times. This is wasting my time and causing unnecessary frustration.
Another previous issue with my address not being updated, despite me notifying your agents twice, is just another example of Winn's poor management. Even after being told my car was beyond economical repair, I continued to receive the same repetitive calls from different people. It’s clear your team is not communicating internally or respecting the information I’ve already provided.
This level of disorganization and lack of professionalism is unacceptable.
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Sent on 17.04.2025. Still no reply on 15.05.2025
On 17 April 2025, at approximately 12:30 PM, I spoke with a representative who provided me with two options for my vehicle:
Retrieve my car along with a cash settlement of approximately £4,900 to cover repairs at a garage of my choice.
Scrap the vehicle for a cash settlement of around £5,500 to purchase a new car.
During this conversation, I requested the engineer's report so I can take it to garages near me, to get their quote. However, I was informed that I had only 5 days to respond to this offer. Given that the long bank holiday weekend is upon us from 18 April 2025 to 21 April 2025, this effectively reduces my time to make an informed decision to just 24 working hours, which I believe is unreasonable.
While the representative confirmed that the 5-day deadline includes calendar days, the timing of this situation limits my ability to seek necessary quotes from local garages, as many will be closed during the Easter holiday weekend. This creates an undue pressure on me to make a decision without adequate information.
Furthermore, I understand that once I make my decision on 22 April 2025, there is an additional 7-day period to keep the courtesy car, which only starts after Winn receives payment for my vehicle. After which, it could take 5 to 7 days for Winn to release this money into my bank account.
I will be relying on this large sum to purchase a new vehicle. Hence, once again, you are not giving me enough time to make this purchase.
Given these circumstances, I am requesting an extension until 25 April 2025, to allow me sufficient time to engage with garages for quotes. This extension would still fall within the initial 5-day period if did not count the long bank holiday.
Additionally, should I opt to scrap my car, I request that the 7-day period for the courtesy car begins only after I have received the payment from your company.
In return, I will start looking for a potential new car and email the report to garages over the bank holiday.
I appreciate your attention to this matter and look forward to your prompt response.
