Joe was very professional
Joe was very professional, polite and always willing to clarify any part of the conversation that was not clear to the client.

10 months ago
So helpful and and tok a great load of worry away
10 months ago
had an excellent experience, Scott Castelow from winnsolicitors was incredibly professional, knowledgeable, and patient throughout the entire process. He was always quick to respond and explained e... See more
10 months ago
First time going through this, and the communication from Esther was great and clear, and she was very patient
10 months ago
Summer was very patient with me regarding the sensible situation that my members of family were involved.
Joe was very professional, polite and always willing to clarify any part of the conversation that was not clear to the client.
I was recently assisted by Megan Seeney regarding my car insurance claim (Claim No. 1882572.001), and I’m very pleased with the service I received. Megan was friendly, professional, and very helpful throughout the whole process. She communicated clearly, kept me informed at each stage, and made the experience smooth and stress-free. I really appreciate her support and efficiency, and I would definitely recommend her service to anyone needing assistance with a claim. Thank you, Megan!
Liam walker did amazingly good today, he made everything so easy and stress free. Thanks
Explained everything well
Adam Ramsey was a true pleasure to have deal with our claim. He made the entire claims process smooth and stress-free, taking the time to clearly explain every detail. His professionalism and support made a big difference and stood out. Credit where credit's due.
Owen was very professional and helpful and was able to assist and advise me on all aspects of my claim, will recommend this company
Mary stayed on the line explaning every step clearly about my claim.
Emma Watson, assisted me through the steps for the incident that happened to my car and she made the process easy for me.
James Foster gave incredible service and I was amazed by his critical thinking and good personality over the call.He helped me solve my problem quickly and was extremely clear.This has been the best service u have recieved from a company.
Esther was fantastic on phone and really understanding everything was clear and explained
Accessible and understanding at a very difficult time.
Aimee Wilson was absolutely amazing, she took as much time as was needed and was happy to go over anything that I didn't understand. By the time I had gotten home and done an online accident report for Thames valley Police, it was getting on for 1am, by the time I had phoned Aimee. I was shaken and tired and not really sure of what to do, as thankfully this is not something that happens very often to me.
James is professional and efficient and very helpful.He was understanding, supportive empathetic. He took his time to explain everything and guided me through the whole process.
Quick to respond and plenty of explanation, with no rush. Very professional, and helpful in a time of need.
I expected that it would be a stressful process, but fortunately Joshua Cohen, the case handler, was very helpful and explained the process to me in a clear and concise manner. I’d been stressing about the situation but he really helped calm my nerves and did a great job.
Very Polite Customer Service Talking with Scott and Mary /amazing people /
Sadie was very polite and very helpful on the phone when initially taking all details for my claim. I’m at the start of the claim process so cant say for the outcome but so far so good!
Great service. Jason was excellent and helping me process my claim. He helped me stay calm and explained everything clearly.
Really great customer service. The person on call was Emma Mason and she was really great with the whole process and was very understanding about any questions or issues that I had.
Everything was explained clearly. Kierah provided all the relevant information within a timely manner. Also sent me an email with all the details. Just great and super easy.
Based on analysis of 10 reviews rated 1-2 stars for Winn Group
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
“If I do not receive a satisfactory response within 14 days, I will escalate this matter to the Legal Ombudsman and co...”
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
“Would not recommend at all after having to deal with someone hitting my car and leaving the scene and it being my fir...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk. Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
Winn Group receives overwhelmingly positive feedback from customers, with many praising the helpfulness and professionalism of the staff. Reviewers consistently highlight the excellent communication and support provided throughout the claims process, noting that representatives like Scott Castelow and Esther are particularly knowledgeable and patient. Consumers appreciate the seamless experience, especially during stressful situations following accidents, with many feeling reassured and well cared for. However, a small number of reviews express dissatisfaction, mentioning issues related to the company and vehicle hire after incidents. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer service and satisfaction.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.