Winn-Dixie Stores Reviews

Well I decided to order from Winn Dixie on line and prepared an order taking a good amount of time. Delivery was set to arrive between 2 pm and 3 pm. Other than a lack of clarity on sales items everything seemed to go smooth, confirmation received, my bank showed a pending payment. At about 2:10 I received an email my order was on the way. 3 pm came and went and just prior to 4 pm I called customer service. They were to call back and I did receive a hang up, followed by an email that I was no available. They said my order showed delivered but the department said there was a problem so I would be fully refunded but had to call back the following day due to posting. No order and more for me to do after wasting a considerable amount of time. While a received apologies I was given no offer to resend the order. One would think that would have been the right thing to do but no offer to resend and we were out what we needed for dinner that evening. This was a very bad experience with little to know help to resolve the matter. I suggest that people think twice before ordering from Winn Dixie. I know my order will be placed elsewhere tomorrow. My rating from 1 to 10 is below 1. So now a call back for my credit and have to Waite 10 days or more for the refund. Their process and my loss. They don’t have a clue about customer service and highly recommend you avoid Winn Dixie.they are not worth the Trouble. Personally I am boycotting the and recommend everyone does. Incompetence at the highest levels

A visit here will make you wonder if the workers have ever been educated about their job roles. Hot case servers seemed more interested in socializing with friends than serving customers. So after waiting for about 10 minutes, I just left without getting what i needed. They kept talking to their friends. The workers here could use a crash course in understanding their job. Sunday 1.50 - 2.00 pm. Location 680 N Federal Hwy, Fort Lauderdale, FL 33304

False advertising They claim they have beer, wine and spirits. They don’t have liquor(spirits), only beer and wine.

I decided to try their online ordering app and compare it to Wal-Mart's. What a catastrophe! The list of available items is not even close to what's available in the store. Even after I placed the order and selected a time to pick the items up I got a message stating the order was available to pickup NOW - 2 hours before the time I had selected!!! Since there were several cold items and I was available - I drove over to pick up my order. When the shopper came out I asked if anything was shorted and she said no, everything was complete. When I got home I found 5 items missing and no receipt to prove I was not charges for them. I tried call the local store and was given an 844 but they reversed the last 2 numbers so I got some sweepstakes scam company - NOT Winn Dixie. Today I called and got the correct number that eventually ended up in India. The person could not be understood at ALL. I was finally (after 20 minutes) able to relay the issue with my order and was told the refund would take 7 to 10 business days to show up on my credit card...... I will NEVER use their online ordering app again!

I went to the store in the morning and filled up my cart at 7:50am I went to check out. I was told I would have to use self-service as no other registers were open until 8:00am. The deli would open at 9:00 am so nothing from there either. At 75 years old I do not use self checkout for more than a few items. Store location Nova Road, Port Orange FL

The company forces you to use the phone app and not a card. No problems there, right? When you accrue points, the Customer Service Reps can go into your account to find out how many points you have, write down your phone number, go to the nearest grocery store, and use your phone number to buy their groceries with your points. This happened to me twice so Winn DIxie refuses to give me back the points I earned. If they would make it so you cannot use your phone number to check out then everything would be good. They refuse to make this change because they'd have to reinvent the app. So they care more about their vulnerable app than their customers. Because of Winn Dixie's app and being complicit in theft by their CSRs, I shop at their competitors now.

This is about the pharmacy, I have been going to this pharmacy for years and have walked away disappointed 98% of the time, when you call for a refill on the phone it gives you a time your prescription is supposed to be ready, well in the few in yrs that I have been doing this I can remember one time when my prescription was ready on time only one!!!! I’m tired of this I’m going to find a new pharmacy. Over all poor costumer service as well! Don’t fill here

I was very happy with the service I received specially the bagger Fred. He helped me find the items I was looking for. And he helped me carry all my shopping to my car. Thanks for everything Fred.

Only giving 5 stars because of the sweet young lady who went out her way to assist me. Cashiers have awful attitudes and looks miserable i just think they should fire every last one of them and keep the young lady. Shes always smiling, friendly and FAST on the register by far the BEST employee there. Wish the young lady wore a name tag so she can get honored.

So I went to my neighborhood Winn Dixie.. which I go to at least once a week.. except this time, I was a little stressed out and in a rush to get balloons for my sons graduation dinner. Tbh, the employees haven’t historically been very friendly (except the sweet girl with the pretty pink hair; she is always so friendly and courteous and deserves a raise:). However, this time, Kevin from produce, assisted me in choosing and filling a bouquet of balloons. Not only was he incredibly friendly and professional, but I feel he went above and beyond in helping me to get the mission accomplished; and on time, so that I wasn’t late for the graduation dinner! If it had not been for Kevin’s help, I would’ve had to go elsewhere and would never had made it on time! My commendations to Kevin for being such a kind and amazing employee!!! Thank you so much for your patience and assistance! I sincerely feel that you handled the situation with far more patience and kindness than any other employee would have done; let me once again suggest: Kevin likewise deserves a raise! From what I’ve seen, Kevin and the girl with the pink hair (please forgive me for not remembering your name right now and know I feel awful for referring to you in that way… I just wanted to acknowledge you:) are the two employees that best represent that establishment. Kudos to you both:) Your strong work ethics show in a time where this is actually quite rare; it’s very refreshing and should be acknowledged:) PS.. Kevin, you asked me to let you know: Yes, the balloons actually made it through riding in my trunk and through dinner:) Thanks again!

I’ve been shopping at Winn-Dixie solely for eight years now because of the rewards program. I am a disabled woman on a fixed income, so the rewards program was always a great asset. However, as of the last year, they have just been absolutely cheating me out of my rewards every single time I shop. Just in the last four months alone, I have had to call SEG Grocers every single time I’ve shopped to try and receive my points. Finally, the last time I shopped there I had left a bag in the self checkout area literally two minutes before they closed. No one was behind me. When I came back the next day to ask them to review the camera so that I could retain my bag which was $40 worth of cat food as it is so expensive these days, I was lied to by both the manager and another employee saying that they could see on the camera that I took it with me. I came the next day to speak to the manager that I know is a lovely and pleasant person and after she reviewed the camera , she saw exactly what happened which was that I had left it there and all though she told me she did not go past looking to see what happened to it, she did make sure that I received every bit of my items again. I had explained to the first manager that I was a disabled woman and that’s why it was so important for me to have this bag that I had paid for because I do live on a fixed income and I could not afford more and the entire time I was telling him he was rolling his eyes. I’ve never been treated so disrespectfully and I am a very well known customer there. I genuinely just can’t believe that one human being would do that to another in a situation where it would have cost them nothing at least personally for sure. When I then called SE Grocers the first time to report the situation I was told by both a customer service representative and the supervisor that they didn’t have time to speak to me and that I should call back another time even knowing the facts of the situation. This is all documented both on camera and on a recorded line so I am not spreading hearsay. I am ending my eight year reign of shopping at Winn-Dixie and will begin to shop somewhere else as of this evening.

Today is like many other time I have shopped at Winn Dixie . You get a flyer about something on sale and when you get there there is none. Here are some of the reasons I have gotten, the truck did not show up, another reason not on sale until next week, when fact I showed them the flyer, and it was on sale. Today they showed king crab legs and they have none I was told they had none it might come on Friday. This happens all the time, if your going to put something on sale you need to have the item to sale on the day it goes on sale. It is a pain when you take time out of your day to get there early to get an item that is on sale and they have none very very customer service.

I'm putting this review in for a friend who happens to be a senior citizen and is given "GRIEF", every time he goes to the Winn Dixie located at 14600 Palm Beach Blvd Fort Myers, FL by the cashier named JULIA!!! I was with him while he went inside. Today he went in for orange juice and a can of canned pumpkin. He often uses his medicare healthy benefits card to pay for his items. Today, she told him that it doesn't work and that he needs a PIN to use the card, which is NOT true! She ended up calling the store manager, who touched ONE BUTTON, and she said, OH! Of course the transaction went through. But when he said he wanted to attach the sale to his account, JULIA said, IT'S TOO LATE! So, he missed out on the discount for his orange juice, because the discount expires tomorrow!!! All because this JULIA who is constantly RUDE to him, doesn't know how to do her job! Maybe JULIA should put some time into LEARNING HER JOB, instead of giving "GRIEF" to customers!

They used to call themselves "The Beef People" That's laughable. Now they sell the lowest quality meat in any major chain anywhere. The idea of trying to deceive people by stating in their ads that most their beef is "Govt. inspected"...like that is some sort of bonus.. All beef in this country is inspected if it's sold at a major grocery store. The fact that theirs doesn't even make the lowest grade of "choice" should tell you something. Why try and deceive people? Their ground beef has enough added water to fill a glass, their hams are miserable and full of water, I just bought one and it is nothing but fat, tendons, bone and WATER!! An insane amount. Their chicken is 1/4 skin and 1/4 fat 1/4 bone. I have family that worked for this company for over 25 years then retired. I have stories that make your toes curl. But I digress... Every store brand product that I have ever tried is a fail. Their produce spoils quicker than Aldi's and time after time they try and pass off half rotting onions and potatoes and cucumbers etc. I only go out of desperation when I am in need of a few things. They are just a block away. But I am done with them. I will drive the miles to PUBLIX and spend more for at least far better quality and a strong money back satisfaction guarantee. If Winn Dixie thinks throwing money at remodeling their stores, which they desperately needed, will make up for their high prices and the low quality on almost everything they sell, not too mention the highest egg prices of all the stores chains, they are mistaken. They will fool a few but not me, not anymore. I AM DONE! If you are from out of state and new to Winn Dixie chains, try to avoid them. They have gone so far downhill in quality it is a crime.

Winn Dixie has the best prices, quality fresh produce and foods. The Winn dixie I go to is about 45 miles away from where i live but well worth the drive. There once was a couple of Winn dixie stores located where I live but was closed due to rouses opening . I will never shop at rouses the produce is fly infested and I cannot stand walmart. There's less than a handful of choices regarding grocery stores in this area . I spent 300 at walmart and sams I literally felt robbed. I spent just under 200 at Winn dixie and when I was putting the groceries away I had to store foods in the other freezer and pantry because i ran out of room in here. The sales they have are great, while in the past the other stores had sales on items i never purchase which was useless to me. The seafood is fresh . The employees are polite , helpful, and they keep the store clean and stocked. There is no self check out which makes for a more personable experience. I loved Winn dixie stores in every location that I've ever been shopping at. If you can't find the product as they may not sell it, simply notify a manager and they will put in a request for that item to become available in their store on the spot. So next time you go they will have it. It's a great experience to shop where you get assistance when you need it. If you are not satisfied with a purchase, they go above and beyond to ensure satisfaction without hesitation. Also they make your experience pleasant since they are not constantly rearranging products making it hard to find like walmart always does. You can expect to run in and grab what you need quickly, checking out is not time consuming since they have more than just two cashiers . The employees are wonderful , friendly , not once in my experience that I had a question was told "i don't know" . If they don't have the information you need they stop what they are doing to seek the answers. I don't know why I haven't gone the distance to get the quality service and foods inthe past. I decided I had enough of walmart and choose Winn dixie. It's by far the better choice. Thank you Winn dixie !!!

Winn Dixie at 3800 ocean Blvd ft Lauderdale has gone down hill. Always late opening in the morning, customer service desk no one is there to assist you. Haitian workers have nasty attitude. I stood at the customer service desk 10 minutes and had to call out to see if anyone was working. Please hire better employee.

Last night I was in a windixie in starke and the manager with blonde hair kicked out my service dog even tho I told her he is my service dog her reason was he wasn’t wearing his vest I registered him 2 days ago that why he doesn’t have it yet but she didn’t even ask she wanted him out

The store is always clean. The employees are wonderful. Some shelves have empty spots but that is due to logistics. The whole atmosphere of the store makes you feel like you are part of the family