MM

Jun 4, 2023

I’ve been shopping at Winn-Dixie solely…

I’ve been shopping at Winn-Dixie solely for eight years now because of the rewards program. I am a disabled woman on a fixed income, so the rewards program was always a great asset. However, as of the last year, they have just been absolutely cheating me out of my rewards every single time I shop. Just in the last four months alone, I have had to call SEG Grocers every single time I’ve shopped to try and receive my points. Finally, the last time I shopped there I had left a bag in the self checkout area literally two minutes before they closed. No one was behind me. When I came back the next day to ask them to review the camera so that I could retain my bag which was $40 worth of cat food as it is so expensive these days, I was lied to by both the manager and another employee saying that they could see on the camera that I took it with me. I came the next day to speak to the manager that I know is a lovely and pleasant person and after she reviewed the camera , she saw exactly what happened which was that I had left it there and all though she told me she did not go past looking to see what happened to it, she did make sure that I received every bit of my items again. I had explained to the first manager that I was a disabled woman and that’s why it was so important for me to have this bag that I had paid for because I do live on a fixed income and I could not afford more and the entire time I was telling him he was rolling his eyes. I’ve never been treated so disrespectfully and I am a very well known customer there. I genuinely just can’t believe that one human being would do that to another in a situation where it would have cost them nothing at least personally for sure. When I then called SE Grocers the first time to report the situation I was told by both a customer service representative and the supervisor that they didn’t have time to speak to me and that I should call back another time even knowing the facts of the situation. This is all documented both on camera and on a recorded line so I am not spreading hearsay. I am ending my eight year reign of shopping at Winn-Dixie and will begin to shop somewhere else as of this evening.