Matty
1 reviews•New Reviewer
over 1 year ago
Not everything arrived.
Not everything arrived. Big problem
Helpful?
TrustScore
4.7
Excellent
85
9
0
0
6
100 reviews in total
Over a year ago
Wild Earth have a pretty good product line-up. Online sale works a treat.
Over a year ago
The best! Each year in June I buy their Merrell boots/shoes/sandals on special. Wild Earth posts them without charge, quickly & well packaged. They are honest!!!- yes, very rare. This company has an e... See more
Over a year ago
Fast delivery and immediate refund for boots that were the incorrect size.
Over a year ago
Good s came quickly exactly as described
Not everything arrived. Big problem
Stacey was JUST AMAZING. I am an elderly person not at all confident with purchasing online. Stacey stayed on the phone while I signed up an account made my purchase.. she went to check stock, answered every question I needed about sizing for shoes. I couldn’t have asked for anyone better.. 100% top shelf Customer Service from this lady. Customer Service is a dying thing and I can’t tell you how much it meant to me to have her on the end of the line to assist me with my purchase. I purchase I may otherwise never have gotten. As I have learnt the stores will not order in things for you. Stacey, you are a blessing. Do not change ever. 
They sell quality products, but their online side of things leave a lot to be desired. Packaging for soft goods was just a courier bag, then tightly wrapped in clear tape. It was impossible to open without a blade, which then damaged the the goods that I purchased. When I contacted Wild Earth, they told me that I should of opened it with a pen......... Update to Wild Earths response below. I had already contacted you when I received the goods, with supporting email and photos. This is the email I received: Hi ...... We are sorry to see this has happened to your goods. I can pass this onto our packing team to keep in mind. Unfortunately we do recommend not using blades to open packages for this reason. We would advise just piercing with something like a pen or other item that will be unable to penetrate/cut any fabric. We hope you have a good rest of your day despite this not so great start! Best, ......
Fantastic and friendly service! Shop was very busy but young girl took her time to explain options and was very knowledgable.
Good crew to assist me for a old bloke.
Order arrived very quickly, very happy with my purchase.
Great range of products, easy to navigate website and swift processing to my door!
Fast shipping, great product, helpful communication. Thanks?
Easy. Fast checkout
Prompt shipping
Helpful when I needed to change my order.
Great product. Good service. Always reliable.
Great service.
Have ordered off Wild Earth a few times. Every time the products have arrived on time (Or even earlier than expected) & have been in good condition - one shipping box was a little beaten up but the product inside was completely unscathed. Website has great info on the products too - helped me make good choices & no surprises on what I've ordered.
Service & delivery was very good
great price and super service very quick delivery
Quick arrival and great product
Friendly and helpful service staff.
Great product, great service!
I was searching a specific sleeping bag : great help, great staff ; big choice
Based on analysis of 6 reviews rated 1-2 stars for Wild Earth
“I returned product some time ago and I'm still waiting on refund”
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Wild Earth is an online retailer specializing in hiking and camping gear in Australia. The company offers a comprehensive selection of outdoor equipment, including tents, sleeping bags, lighting, cookware, and hydration systems, catering to outdoor enthusiasts and adventure seekers. With a focus on providing high-quality products from trusted brands, Wild Earth aims to support customers in their camping and hiking experiences. The target market for Wild Earth includes individuals and families looking for reliable outdoor gear for various activities such as camping, hiking, and outdoor exploration. The website features a user-friendly interface where customers can browse new arrivals, clearance items, and essential camping tools, making it easy for shoppers to find the right equipment for their adventures.
Wild Earth enjoys a strong reputation among its customers, with many praising the company's fast delivery and excellent service. Reviewers frequently highlight the quick shipping and well-packaged products, noting that items arrive as described and at competitive prices. The customer service is often described as attentive and knowledgeable, with staff going above and beyond to assist shoppers. However, a few customers express frustration regarding the returns process, specifically mentioning delays in receiving refunds for returned items. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many consumers recommending Wild Earth for its quality gear and efficient service. Overall, Wild Earth is viewed favorably, with a high level of customer satisfaction.
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