Wild Earth
View company profile →
Quality products, but their online side of things leave a lot to be desired
They sell quality products, but their online side of things leave a lot to be desired. Packaging for soft goods was just a courier bag, then tightly wrapped in clear tape. It was impossible to open without a blade, which then damaged the the goods that I purchased. When I contacted Wild Earth, they told me that I should of opened it with a pen......... Update to Wild Earths response below. I had already contacted you when I received the goods, with supporting email and photos. This is the email I received: Hi ...... We are sorry to see this has happened to your goods. I can pass this onto our packing team to keep in mind. Unfortunately we do recommend not using blades to open packages for this reason. We would advise just piercing with something like a pen or other item that will be unable to penetrate/cut any fabric. We hope you have a good rest of your day despite this not so great start! Best, ......