Review summary

Wheels Motorcycles receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Was looking for a Ducati Scrambler 800…

Was looking for a Ducati Scrambler 800 as my next bike. A part exchange was at the forefront of the deal. Wheels had what seemed the ideal bike with the right model, mods, mileage and price. My contact was Joe Scott who provided me with all the answers to the questions asked. A subsequent walk round video clinched it for me and we continued our discussions to a part exchange deal. Despite this being an online purchase (I'm three hours away) I'm delighted with the overall experience: the communication, ease of the process to purchase, and Joes' involvement. (and even when he wasn't available he still made sure that I was kept informed). Oh, I love the bike and would happily work with Wheels again should the opportunity arise.

Purchased a honda Goldwing

Purchased a honda Goldwing, unfortunately had issues that wasn't apparent until it was rode home, reported the issues was promptly collected and checked over and delivered, unfortunately the problem happened again and another problem also showed up Promptly collected again offered to fix it and give me a 1 Years honda warranty as an apology but opted to return for a refund that they did without argument/hesitation Very friendly and accommodating customer service

Wheels, Peterborough Customer service and support

From the moment, I walked into Wheels, Peterborough, which I searched online for Triumph Tiger 1200 SE Alpine which I decided on which motorbike to enquire about. I was directed by a member of staff to Joe Scott, he instantly was attentive and asked me to show him what motorbike, I was thinking of getting explaining to him that leg reach was tip toes, he mentioned a lowering kit that was available in which came in two kits 20 and 40 mm. I part exchange my motorbike, sign a few online forms which were straightforward even change the collection date a week earlier which Joe was very happy to do, on the collection day he showed and explained the controls and back history of the motorbike. A very smooth and easy process at Wheels, Peterborough made even more by the friendly, informative staff. A very happy customer.

AP
Fantastic buying experience with…

Fantastic buying experience with Wheels. I had the pleasure of dealing with Joe. I spotted a Supersport 950s but was buying without seeing in person. I was given a thorough walk around video, all of my queries were answered, nothing seemed to be a problem. They held the bike for me when I was unable to take delivery as quickly as I had hoped, and the bike arrived in amazing condition. As I have bought the bike without seeing, there is also a 14 day cooling off period if I change my mind or am unhappy. Amazing service all round, and all with really friendly communication. Would definitely buy from Wheels again.

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All reviews

209 total • Write a review

Showing 21 - 30 of 205 reviews
JS
5 out of 5 stars

Fantastic experience

I have just bought a bike from Wheels Motorcycle and cannot be any happier, Joe made the journey very special, delivering an excellent service, been attentive to request,extremely pleasant and professional in every way, and did managed to get me the perfect Motorcycle. Superb venue and superb people that do care. Cannot recommend enough, definitely worth the visit.

Date of experience: April 12, 2025

kb
5 out of 5 stars

V100S purchase

Just bought a V100S from Wheels where I was looked after by Joe Scott. From the initial call to handover of the bike Joe was an absolute pleasure to deal with, always on hand to answer questions and kept me informed throughout the whole process. Joe is a credit to Wheels Motorcycles.

Date of experience: April 11, 2025

NH
5 out of 5 stars

Bought my first big bike from Wheels…

Bought my first big bike from Wheels through Joe Scott. Very smooth process, from video walk-round to organising finance and delivery Great service and lovely bike!

Date of experience: April 8, 2025

cw
5 out of 5 stars

I bought a suzuki gsx-r125 from wheels

I bought a suzuki gsx-r125 from wheels and its amazing i love thr bike and when i went in to buy it they was very helpful and answered every question i had, ill be having all my services fone there as that only makes sense Thankyou to joe scott and all the staff that helped

Date of experience: April 8, 2025

CG
5 out of 5 stars

Recently purchased a Suzuki hayabusa…

Recently purchased a Suzuki hayabusa from Joe Scott at Wheels and the service received was second to none. Made the whole process pain free and even delivered the spares the bike came with to my house. Can’t recommend enough

Date of experience: April 8, 2025

BS
5 out of 5 stars

I just recently purchased a bike from…

I just recently purchased a bike from Wheels, my 3rd bike from them through Joe.My experience buying through him and any arrangements ,have always been good and he's also willing to help if any questions later. I'd also mention onthis purchase Vinnie,who was also great with trade in and advice.

Date of experience: April 6, 2025

DH
5 out of 5 stars

Great service today

Great service today by Ben and the young lady next to him (can't spell her name lol) on the service desk, and thanks to the mechanics who got mine and wife's bike serviced. As always a pleasure to do business there.

Date of experience: April 4, 2025

M
5 out of 5 stars

Excellent service went extra mile to…

Excellent service went extra mile to accommodate my needs

Date of experience: April 3, 2025

JB
5 out of 5 stars

Just really wanted to thank Joe Scott and all at the showroom

Just really wanted to thank Joe Scott, Alex and all at the Peterborough showroom. Top notch service and products as always. My new gear will take me in to the new bike season with an added confidence. I seriously appreciate all the help and advice. Honestly can’t recommend highly enough. Cheers all

Date of experience: April 2, 2025

FC
5 out of 5 stars

Great service I was looked after by Joe…

Great service I was looked after by Joe Scott made the whole buying experience dead easy delivered the bike on time safely I would certainly buy from wheels motorcycles again

Date of experience: March 27, 2025

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