Was looking for a Ducati Scrambler 800…
Was looking for a Ducati Scrambler 800 as my next bike. A part exchange was at the forefront of the deal.
Wheels had what seemed the ideal bike with the right model, mods, mileage and price. My contact was Joe Scott who provided me with all the answers to the questions asked. A subsequent walk round video clinched it for me and we continued our discussions to a part exchange deal.
Despite this being an online purchase (I'm three hours away) I'm delighted with the overall experience: the communication, ease of the process to purchase, and Joes' involvement. (and even when he wasn't available he still made sure that I was kept informed).
Oh, I love the bike and would happily work with Wheels again should the opportunity arise.
Purchased a honda Goldwing
Purchased a honda Goldwing, unfortunately had issues that wasn't apparent until it was rode home,
reported the issues was promptly collected and checked over and delivered,
unfortunately the problem happened again and another problem also showed up
Promptly collected again offered to fix it and give me a 1 Years honda warranty as an apology but opted to return for a refund that they did without argument/hesitation
Very friendly and accommodating customer service
Wheels, Peterborough Customer service and support
From the moment, I walked into Wheels, Peterborough, which I searched online for Triumph Tiger 1200 SE Alpine which I decided on which motorbike to enquire about.
I was directed by a member of staff to Joe Scott, he instantly was attentive and asked me to show him what motorbike, I was thinking of getting explaining to him that leg reach was tip toes, he mentioned a lowering kit that was available in which came in two kits 20 and 40 mm.
I part exchange my motorbike, sign a few online forms which were straightforward even change the collection date a week earlier which Joe was very happy to do, on the collection day he showed and explained the controls and back history of the motorbike.
A very smooth and easy process at Wheels, Peterborough made even more by the friendly, informative staff.
A very happy customer.
Fantastic buying experience with…
Fantastic buying experience with Wheels. I had the pleasure of dealing with Joe. I spotted a Supersport 950s but was buying without seeing in person. I was given a thorough walk around video, all of my queries were answered, nothing seemed to be a problem. They held the bike for me when I was unable to take delivery as quickly as I had hoped, and the bike arrived in amazing condition. As I have bought the bike without seeing, there is also a 14 day cooling off period if I change my mind or am unhappy. Amazing service all round, and all with really friendly communication. Would definitely buy from Wheels again.
