Review summary

Wheels Motorcycles receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

MC

Malcolm Cummings

4 out of 5 stars
Was looking for a Ducati Scrambler 800…

Was looking for a Ducati Scrambler 800 as my next bike. A part exchange was at the forefront of the deal. Wheels had what seemed the ideal bike with the right model, mods, mileage and price. My contact was Joe Scott who provided me with all the answers to the questions asked. A subsequent walk round video clinched it for me and we continued our discussions to a part exchange deal. Despite this being an online purchase (I'm three hours away) I'm delighted with the overall experience: the communication, ease of the process to purchase, and Joes' involvement. (and even when he wasn't available he still made sure that I was kept informed). Oh, I love the bike and would happily work with Wheels again should the opportunity arise.

ST

Scotty TheRocket Parkin

4 out of 5 stars
Purchased a honda Goldwing

Purchased a honda Goldwing, unfortunately had issues that wasn't apparent until it was rode home, reported the issues was promptly collected and checked over and delivered, unfortunately the problem happened again and another problem also showed up Promptly collected again offered to fix it and give me a 1 Years honda warranty as an apology but opted to return for a refund that they did without argument/hesitation Very friendly and accommodating customer service

SH

Shaun Hussey

5 out of 5 stars
Wheels, Peterborough Customer service and support

From the moment, I walked into Wheels, Peterborough, which I searched online for Triumph Tiger 1200 SE Alpine which I decided on which motorbike to enquire about. I was directed by a member of staff to Joe Scott, he instantly was attentive and asked me to show him what motorbike, I was thinking of getting explaining to him that leg reach was tip toes, he mentioned a lowering kit that was available in which came in two kits 20 and 40 mm. I part exchange my motorbike, sign a few online forms which were straightforward even change the collection date a week earlier which Joe was very happy to do, on the collection day he showed and explained the controls and back history of the motorbike. A very smooth and easy process at Wheels, Peterborough made even more by the friendly, informative staff. A very happy customer.

AP

Amanda P

5 out of 5 stars
Fantastic buying experience with…

Fantastic buying experience with Wheels. I had the pleasure of dealing with Joe. I spotted a Supersport 950s but was buying without seeing in person. I was given a thorough walk around video, all of my queries were answered, nothing seemed to be a problem. They held the bike for me when I was unable to take delivery as quickly as I had hoped, and the bike arrived in amazing condition. As I have bought the bike without seeing, there is also a 14 day cooling off period if I change my mind or am unhappy. Amazing service all round, and all with really friendly communication. Would definitely buy from Wheels again.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

209 total • Write a review

Showing 201 - 205 of 205 reviews
GH
1 out of 5 stars

Went to enquire to buy a bike

Went to enquire to buy a bike , was told yes still available , booked time off work etc , confirmed with the shop , then my phone tells me bikes been sold ,? no call , no email , no offer to purchase first ,, avoid , avoid , avoid , they may say you should have placed a deposit , and yes maybe i should but was not told i needed to but would have done if required . if they treat you like this on buying , how would they treat you on after sale, take your hard earned money elsewhere only interested in making a sale ..

Date of experience: June 2, 2021

Bf
5 out of 5 stars

Honda pcx

I enquired about a Honda pcx 125 in February , l was told they were expected late feb to mid March , but due to the market demand and the difficulties getting things into the country they were running late , l received my Honda pcx last weekend and l could t be happier , the delay was not down to wheels but the situation in the world markets . I have just bought a caberg droid iron helmet to go with the bike as my old helmet is beyond salvage . Each time l enquired about the bike l received an email in reply from Josh , he was very helpful . Thanks Josh l appreciate it mate .

Date of experience: May 10, 2021

PC
5 out of 5 stars

I Would like to say a big thank you to…

I Would like to say a big thank you to wheels motor cycles for looking after me recently especially Joe in sales, i almost had the opportunity to buy a kawasaki z1000sx but unfortunately with covid and brexit the sale fell through and i was to state the obvious was very disappointed ,hopefully things will change in the future and without hesitation i will go back to wheels motorcycles, best of luck in the future lads and stay safe, pat carroll, dublin, Ireland

Date of experience: January 26, 2021

KE
2 out of 5 stars

Initial purchase 100% but 0% after…

Initial purchase 100% but 0% after purchase. No contact made afterwards to advise on delivery day as promised. Had to chase it up twice! I rang spares to order a couple of push rivets but they were busy so my details were taken and I was told they would ring me back. They didn't. Shocking after service!

Date of experience: January 22, 2021

M
3 out of 5 stars

Was my 'go to' dealer

I've bought a few (Honda) bikes from Wheels over the years and the service has always been excellent from the sales team who have, on more than one occasion, gone above and beyond to get a bike to me way before it was expected. The Honda service team has always exceeded expectations and delivered time and time again. It makes such a nice change to deal with good attitudes and good service for a decent price. Edited to add: I attempted to purchase a Kawasaki Z H2 from Wheels. I had a test ride with them last August, which was great and all organised very smoothly, given the conditions with the pandemic. I advised that I wasn't looking to purchase immediately but I would in the new year after my house sale. In the new year I was contacted and asked if I was now ready to purchase, which I was. I replied asking if they could match the 2020 existing stock deals other dealers were offering and received no reply. I then left a phone message and received no reply. In the end, I got bored and gave up trying to give them money so I've now bought a shiny new Streetfighter V4S from Ducati Cambridge, as they appeared to want to sell a bike to me. Disappointing.

Date of experience: November 17, 2020

Previous1•••2021Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.