CrowdTrust
CategoriesBlog
CrowdTrust

Experience AI-powered reviews and insights about businesses worldwide. Share your experiences and get personalized recommendations tailored to your needs.

About

  • About CrowdTrust
  • Community
  • Careers
  • Press
  • Blog

Support

  • Help Center
  • Guidelines
  • Contact Us
  • FAQs

Legal

  • Privacy Policy
  • Terms of Service
  • Cookie Policy
  • GDPR Compliance

Business

  • CrowdTrust for Business
  • Claim Your Profile
  • CrowdTrust API
  • Partnership

Newsletter

Stay updated with the latest reviews and trends

 

© 2026 TrustNew, Inc. All rights reserved.

SitemapAccessibility
HomeWestern Union Reviews
Western Union logo

Western Union Reviews

2.466666666666667 out of 5 stars
2.466666666666667 out of 5 stars
2.5
|Poor|60 reviews

Last reviewed 6 months ago

TrustScore

2.5
2.466666666666667 out of 5 stars
Poor
5 out of 5 stars
13
4 out of 5 stars
9
3 out of 5 stars
2
2 out of 5 stars
5
1 out of 5 stars
31
60 reviews in total

Review summary

Western Union receives mixed feedback from its users, with a significant number expressing dissatisfaction. While some customers appreciate the quick and smooth transaction process, noting that their experiences have been prompt and safe, many others report severe issues. Common complaints include problems with the app's functionality, which is described as slow and often unusable, leading to frustrating experiences during money transfers. Additionally, several reviewers accuse the company of mishandling transactions, with claims of funds being withdrawn but not processed, and difficulties in obtaining refunds. The overall sentiment leans negative, as a majority of consumers highlight serious trust issues and dissatisfaction with customer service.

✨
Based on reviews, created with AI

See what reviewers are saying

Malik Hussnian Akabr
Malik Hussnian AkabrFeatured

6 months ago

4 out of 5 stars

I used to do the transaction with…

I used to do the transaction with western union and never had problem and very recently I did the transsaction and it was smooth and prompt.the information they required fro verification to revive was... See more

adam eatmon
adam eatmonFeatured

6 months ago

1 out of 5 stars

Will not cash there own check… why you…

Will not cash there own check… why you ask. Because it was paid to the order of my middle name and last name and not my first name( that I don’t go by and nobody know me as) My ID has my full name o... See more

Katie Armijo
Katie ArmijoFeatured

6 months ago

1 out of 5 stars

I want my money back today …

You guys are one of the worst company’s to ever be trusted with money! Scamming, people on a daily saying my card was decline after you already withdrawal the money from my account. It’s been ten day... See more

KOAMI
KOAMIFeatured

6 months ago

4 out of 5 stars

Es wird immer schnell bezahlt.

Es wird immer schnell bezahlt.

Filter by rating:
Leah Sanders
Leah Sanders
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Great

Great and very nice services.

Helpful?
Zoe Wallace
Zoe Wallace
1 reviews•New Reviewer
7 months ago
3 out of 5 stars

security is so tight

I like it but this security is so tight

Helpful?
FRÉDÉRIC
FRÉDÉRIC
1 reviews•New Reviewer
7 months ago
4 out of 5 stars

Mes transferts ont toujours été faits réalisés avec soin et rapidité.

Mes transferts ont toujours été faits avec rapidité, précision et j'en suis très satisfait.

Helpful?
Muhammet Yildirim
Muhammet Yildirim
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Vorsicht abzocke Hände weg

Ich bekomme immer Überweisung auf konto wir aber von Western union bank nich gutgeschrieben erst mus ich beweisen wo das geld kommt dann wir ca nach 1 Woche der Überweiser eine Brief geschickt wo die das geld bekommen haben dann wartes du das es auf Konto gutgeschrieben ist dann wir das geld an überweisenden zurück überwiesen nach 14 tage die arbeiten mit dein gelt abzocke habe das Konto 3 Monate alles Gelder wurden nicht auf Konto gutgeschrieben

Helpful?
Akpinar
Akpinar
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Hatte nach Thailand 1000€ versendet

Hatte nach Thailand 1000€ versendet, "In Minuten" wurde zu in Tagen. Diesmal nur 50€ in die Türkei versendet, In Minuten wurde wieder zu Tagen. Dieser Service ist nicht mehr zeitgemäß. Absolut unnützig, so ein Kleinstbetrag über 1 Tag warten zu lassen. Das ist in meinen Augen schon Betrug. Wenn dort In Minuten steht, erwarte ich auch, dass es eingehalten wird. Nur Probleme.

Helpful?
Alexis Di Pierro
Alexis Di Pierro
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Thieves

Thieves! Stay Away!

Helpful?
Welder Bichin
Welder Bichin
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Estoy realmente decepcionado de…

Estoy realmente decepcionado de western unión, teníamos una emergencia y mi sobrina de mexico nos hizo una transferencia de dinero era a mi cuenta bancaria en elektra mediante western union y cuando fuimos a ventanilla a una sucursal de western unión en houston tx dijeron que no aparecía en el sistema. De alli han pasado varios meses y ese dinero no se ha podido recuperar. Le han pedido mi ID la cual mande porque yo tengo dos nombres y ella dio solo uno , la mande y que la quieren por los dos lados, a lo cual le.dije que mejor pidiera su dinero para atrás ya que se que hay mucho fraude y no quise ya mandar mas de mis datos, aun asi a ella ni le han dado su dinero para atrás, ahora le piden mis datos completos, lugar de nacimiento, lugar de trabajo y el que me desempeño. Todo eso para que si ya ella solo está pidiendo su dinero para atras??? Esto fue en la sucursal de san pedro coahuila, decepcionante servicio. 3 meses han pasado y nada que lo resuelven

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
NAJLA
NAJLA
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Hej!

Hej! Har svårt att ändra lösenordet? Med vänlig hälsning,

Helpful?
S P
S P
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Do NOT use Western Union

Try to send a money order to an insurance co. They returned it stating that they do not except money orders. Trying to get a refund from Western Union but just getting the run around. WU is saying it's too late to cash it, but it was out of our hands (in the mail) for a few weeks before we got the money order returned to us . I guess we'll have to contact the Better Business Bureau and the MA Attorney General about this

Helpful?
Cesare
Cesare
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

i soldi non partono personale incompetente soft scadente

Da una settimana cerco di inviare 1900 euro in Madagascar. Completo il form e mi dice di caricare un documento solo che l'opzione "carica" è grigia e non permette di accedere per il carico del documento. Chiamo l'assistenza che mi dà una mail cui inviarlo. Procedo. Succede nulla. Richiamo mi dicono che servono 48 ore. Aspetto 4 giorni e riprovo. Stessa situazione. Chiamato poco fa rispondono dall'Egitto. Chiedo di parlare con l'Europa. Silenzio totale non risponde nessuno. Settimana scorsa ho anche dichiarato disponibiltà al sondaggio sulla qualità del servizio. Neppure qui nessuna risposta. Personale non addestrato che fornisce risposte banali. Ho lavorato 35 anni in una banca qualcosa ho imparato... Il software del sito ha molti margini di miglioramento. Anche la traduzione in italiano dei vocali è scadente... Esperienza negativa. Mi tocca andare in una filiale col contante. Ricordo loro che siamo nel 2025 e da tempo abbiamo perfino l'Ai. Fatevi coraggio ce la potete fare anche voi. Caso mai fatevi aiutare da chi ha un po' di esperienza con l'informatica. Mai più WUnion

Helpful?
Sylvia Thomaka
Sylvia Thomaka
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

That Company is a Dangerous

I bought a WU Money Order to pay for something but didn't use it, so I deposited it in my bank account. The WU didn't pay!!! I'm trying to get my money back for more than one month, and the Agents on chat lie or want to refund me, to pay a 10% fee. NOT REFUND, this is ridiculous because they want to charge me for their fault!!! I want my money in my bank account. I will never use that company again.

Helpful?
Youssef Mabrouk
Youssef Mabrouk
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Complaint Regarding Missing Amount – Cash Plus Sidi Boujida2 (Fez)

I am writing to formally submit a complaint regarding a transaction that took place on September 5, 2025, at 09:53 AM at your Cash Plus Sidi Boujida2 agency, located at 59 Jnane Twazi, Fez, Morocco. My mother, an elderly woman, withdrew the amount of 3,160.97 MAD at this branch. Unfortunately, upon returning home, she discovered that the cash she had received was short by 800 MAD. Key details: • Date & Time: September 5, 2025 – 09:53 AM • Location: Cash Plus Sidi Boujida2, 59 Jnane Twazi, Fez • Transaction Amount: 3,160.97 MAD • Missing Amount: 800 MAD • Issue: The agent counted the money and handed it over, but the amount given was incomplete. My mother also confirmed that she did not sign to acknowledge receipt of the funds. I kindly request you to: 1. Review the security camera footage from the stated time and location. 2. Verify the transaction records and receipt, including whether a signature was recorded. Given the seriousness of this incident and the vulnerability of my elderly mother, I ask you to investigate urgently and provide clarification and resolution. Thank you for your prompt attention to this matter. I look forward to your response.

Helpful?
Andr?? Le gac
Andr?? Le gac
1 reviews•New Reviewer
7 months ago
4 out of 5 stars

Rapide et efficace..pour l égalité mais le tôt de…

Rapide et efficace..mais le tôt de change pas bon .excellente..1 euro =5100 aryari Avec vous 1 euros = 4600 aryari Trop de différence et bc de perte pour le bénéficiaire. Dommage car il en ont besoins

Helpful?
YOUSSEF
YOUSSEF
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Depuis hier j’essaie de faire des…

Depuis hier j’essaie de faire des payement mais je ne comprend pas il me semble que quand je met ma carte on me dit que la carte a été déjà enregistré je fais tout avec western union alors essaie de réglé le problème pour que je puisse faire mes transfert merci

Helpful?
Bullitt D Bourbon
Bullitt D Bourbon
1 reviews•New Reviewer
7 months ago
2 out of 5 stars

The mobile website is even slower than…

The mobile website is even slower than the transfer itself. Takes an hour, mostly waiting for the site to load, to send or manage the transfer.

Helpful?
Nouman Ashraf
Nouman Ashraf
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Always good service

Always good service

Helpful?
Sonia Bouali
Sonia Bouali
1 reviews•New Reviewer
7 months ago
3 out of 5 stars

Le taux de change est pas bon surtout…

Le taux de change est pas bon surtout par rapport aux autres services On effectue des transfert tout les mois aucun privilège n’est accordé et des frais très élevées toujours en comparant avec les autres services de transfert sur le marché

Helpful?
Timothy
Timothy
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Slow clunky app

How can an app that looks this good run so badly? It's unbelievably slow between key strokes and where is the option to change payment method? It's quicker just to go to an agent.

Helpful?
Jesy
Jesy
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Betrouwbaar

Drie belangrijke punten voor mij: veilig, betrouwbaar en snel.

Helpful?
María Eugenia Rojas Alegría Br
María Eugenia Rojas Alegría Br
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Hace una semana hice un envío desde…

Hace una semana hice un envío desde España a Bolivia y aún no ha llegado.

Helpful?
Previous123Next

Frequently asked questions for Western Union

The CrowdTrust Experience⭐

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

Take a closer look

About Western Union

Western Union is a global leader in money transfer services, specializing in facilitating international remittances for individuals and businesses. Through its user-friendly platform, available on both its website and mobile app, the company enables customers to send and receive money quickly and securely from India to various destinations worldwide. With features such as real-time tracking, competitive exchange rates, and minimal transfer fees, Western Union caters to a diverse clientele seeking reliable financial solutions for personal or business transactions. The company's services are designed for individuals needing to send money to family and friends abroad, expatriates, and businesses engaged in cross-border trade. Western Union prioritizes customer security by employing encryption technologies to protect sensitive information during transactions. By providing convenient options for sending money online or through mobile devices, the company continues to meet the evolving needs of its customers in an increasingly digital financial landscape.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

⭐
Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.