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HomeWestern Union Reviews
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Western Union Reviews

2.466666666666667 out of 5 stars
2.466666666666667 out of 5 stars
2.5
|Poor|60 reviews

Last reviewed 6 months ago

TrustScore

2.5
2.466666666666667 out of 5 stars
Poor
5 out of 5 stars
13
4 out of 5 stars
9
3 out of 5 stars
2
2 out of 5 stars
5
1 out of 5 stars
31
60 reviews in total

Review summary

Western Union receives mixed feedback from its users, with a significant number expressing dissatisfaction. While some customers appreciate the quick and smooth transaction process, noting that their experiences have been prompt and safe, many others report severe issues. Common complaints include problems with the app's functionality, which is described as slow and often unusable, leading to frustrating experiences during money transfers. Additionally, several reviewers accuse the company of mishandling transactions, with claims of funds being withdrawn but not processed, and difficulties in obtaining refunds. The overall sentiment leans negative, as a majority of consumers highlight serious trust issues and dissatisfaction with customer service.

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Based on reviews, created with AI

See what reviewers are saying

Malik Hussnian Akabr
Malik Hussnian AkabrFeatured

6 months ago

4 out of 5 stars

I used to do the transaction with…

I used to do the transaction with western union and never had problem and very recently I did the transsaction and it was smooth and prompt.the information they required fro verification to revive was... See more

adam eatmon
adam eatmonFeatured

6 months ago

1 out of 5 stars

Will not cash there own check… why you…

Will not cash there own check… why you ask. Because it was paid to the order of my middle name and last name and not my first name( that I don’t go by and nobody know me as) My ID has my full name o... See more

Katie Armijo
Katie ArmijoFeatured

6 months ago

1 out of 5 stars

I want my money back today …

You guys are one of the worst company’s to ever be trusted with money! Scamming, people on a daily saying my card was decline after you already withdrawal the money from my account. It’s been ten day... See more

KOAMI
KOAMIFeatured

6 months ago

4 out of 5 stars

Es wird immer schnell bezahlt.

Es wird immer schnell bezahlt.

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1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Maybe next week I’ll get my transfer complete

Ive made a transfer since septiembre 3, 2025 and till these day septiembre 8, 2025 the reciever has not gotten the transfer. Ive called 1(800)325-6000 (Customer service) and the answer the provide me is,” the money is in process” yet it’s been 5 days and nothing. I have not been provided with anymore info regarding my issue…

Helpful?
Jeff Woodland
Jeff Woodland
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Quick easy secure and fast

Quick easy secure and fast

Helpful?
margaret gurr
margaret gurr
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

The money has never arrived in the…

The money has never arrived in the account and the customer service just kept repeating that they couldn’t investigate it -it has been appalling service and very stressful and I will not be using your services again when there are other providers that have better customer support .

Helpful?
Mariann
Mariann
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Det är ett tryggt och bra sätt att…

Det är ett tryggt och bra sätt att hjälpa familj och vänner i andra länder.

Helpful?
Aimal Habib
Aimal Habib
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

It’s the best

It’s the best

Helpful?
Ruby Blankenship
Ruby Blankenship
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Most difficult thing i ever had to do…

Most difficult thing i ever had to do was use this site to send money. I used site to find place to pick it up, it is wrong, none of the places close on the map really had a pick up location. And then it said no I.D. required if use a question answer, but the place actually tried to do both, question then scan am I.D. so they lie on the site about it when say no i.d. needed. Cost way too much for such a hassle to send money 3 hours away. Not like it's even out of state or out of the country. So when I ask to cancel the transfer, THAT NEVER EVEN OCCURED, you want 7 days to return my money that went NO WHERE. What a huge money maker you have keeping my money for interest while you dont even give it to the intended person. Shouldn't even be allowed, should be illegal to hold my money when it took 2 seconds to take it out of my account.

Helpful?
Вадим Трунов
Вадим Трунов
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Пользовался этой системой и оказался…

Пользовался этой системой и оказался крайне недоволен, слишком сыро!

Helpful?

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Laurelle
Laurelle
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Je suis très contente de cet appli…

Je suis très contente de cet appli Western union. Très rapide et fiable.

Helpful?
Karen Lorena  Diaz Ramirez
Karen Lorena Diaz Ramirez
1 reviews•New Reviewer
7 months ago
4 out of 5 stars

Schnell und unkompliziert

Schnell und unkompliziert

Helpful?
khanaddan
khanaddan
1 reviews•New Reviewer
7 months ago
4 out of 5 stars

I used to do the transaction with…

I used to do the transaction with western union and never had problem and very recently I did th transaction and it was smooth and prompt The information then required for verification to receive was quickly handled

Helpful?
BRUNO
BRUNO
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Éloge

Facile , moins cher et rapide

Helpful?
Dan dahlström
Dan dahlström
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

Quick

Quick and easy to send

Helpful?
MAX
MAX
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Argent pas arrivé

M’a cousine a qui je envoyer de l’argent me dit qu’elle a pas reçu

Helpful?
Michael Traut
Michael Traut
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Haben mein Konto gesperrt

Haben mein Konto gesperrt, trotz zusenden aller geforderten Unterlagen ist es auch nach über 4 Wochen weiter gesperrt! So kann man sich ganz schnell mal einen Zinslosen Kredit in Millionenhöhe besorgen wenn man das bei mehreren macht! AUFPASSEN KRIMINELLE!!!

Helpful?
Tamerat Ngussie Tamrat
Tamerat Ngussie Tamrat
1 reviews•New Reviewer
7 months ago
4 out of 5 stars

Hii transfer my total balance to by…

Hii transfer my total balance to by my account commercial bank of Ethiopia Account 1000612912274 Name Tamiratngussie

Helpful?
Zbyszek Branicki
Zbyszek Branicki
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Pierwsze moje doświadczenie i niestety

Pierwsze moje doświadczenie i niestety, wypadło tragicznie. Byłem w 4 punktach w mojej okolicy a jednak nie udało się odebrać pieniędzy. Pierwszy, Kantor Port Łódź, kasjerce nie działa aplikacja. Drugi, Port Łódź, Inmedio, zmiana wynajmującego który nie posiada licencji. Trzeci, Grupa finansowa Extender, na stronie do godziny 18, na miejscu do godziny 17, pocałowałem klamkę. Czwarty, bank PEKAO SA, Piotrkowska 288, placówka przeniesiona. Zastanawiam się w takimi razie po co w ogóle umieszczane są jakiekolwiek informacje skoro żadna nie jest wiarygodna.

Helpful?
Joseph Owono
Joseph Owono
1 reviews•New Reviewer
7 months ago
4 out of 5 stars

Tiempo gestión -entrega

La gestión suele

Helpful?
JUANA
JUANA
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Que no puedo enviar hasta octubre

Que no puedo enviar hasta octubre

Helpful?
Hesam Rk
Hesam Rk
1 reviews•New Reviewer
7 months ago
5 out of 5 stars

انا اول مرة استخدم التطبيق

انا اول مرة استخدم التطبيق

Helpful?
Deogratias Niyonkuru
Deogratias Niyonkuru
1 reviews•New Reviewer
7 months ago
2 out of 5 stars

I have been using Western Union for…

I have been using Western Union for many years, and I had never have any problem. However, I on 8/18/2025 I went to pick up the money that my wife sent me while I was on vacations in Burundi ( Africa ) and I was given one old bill of US $ 100. When I reported this incident to Western Union, they could not assist me and now I just lost $ 100. So, when it comes to credibility and dependability, Western Union has nothing. I won't recommend Western Union to anyone based on their poor dependability.

Helpful?
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About Western Union

Western Union is a global leader in money transfer services, specializing in facilitating international remittances for individuals and businesses. Through its user-friendly platform, available on both its website and mobile app, the company enables customers to send and receive money quickly and securely from India to various destinations worldwide. With features such as real-time tracking, competitive exchange rates, and minimal transfer fees, Western Union caters to a diverse clientele seeking reliable financial solutions for personal or business transactions. The company's services are designed for individuals needing to send money to family and friends abroad, expatriates, and businesses engaged in cross-border trade. Western Union prioritizes customer security by employing encryption technologies to protect sensitive information during transactions. By providing convenient options for sending money online or through mobile devices, the company continues to meet the evolving needs of its customers in an increasingly digital financial landscape.

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